Principal Product Manager, Provider Platform

Springhealth66; New York (NY); Hybrid; USD 214,000 - 245,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Parental leave

Professional development reimbursement

Fertility care support

Wellness program

Job summary

Spring Health in New York is seeking a Principal Product Manager for the Provider Platform to define and build the next generation of the provider experience. This hybrid role is based in New York City or San Francisco, with in-office 2–3 days per week and relocation flexibility within 90 days.

You will lead strategy, understand provider needs across care delivery and workflows, and collaborate with design, engineering, data, and ops to create a cohesive provider experience that supports

Qualifications

• 10+ years in product management of platform products.
• Experience building professional-user products with trusted outcomes.
• Strong commercial and financial judgment.
• Technical fluency and collaboration with engineering on architecture and data.
• A rigorous discovery and measurement approach combining qualitative and quantitative data.
• Proven ability to lead through ambiguity and make tradeoffs.
• Exceptional communication and negotiation with senior leadership.
• Experience introducing significant product/workflow changes.
• Healthcare/digital health experience preferred, with clinician-facing or revenue-cycle knowledge beneficial.

Responsibilities

• Define the product vision, strategy, and roadmap for the provider platform.
• Understand provider needs across care-delivery, practice models, and caseloads.
• Create a cohesive provider experience covering care, scheduling, documentation, billing, and payments.
• Identify opportunities to simplify fragmented workflows and improve provider satisfaction.
• Lead evolution of mature products while ensuring reliability and continuity of care.
• Collaborate with provider operations, network, clinical, finance, and commercial teams.
• Lead cross-functional teams across design, engineering, data, and operations.
• Drive adoption and change management across a large provider network.
• Use research, data, and financial analysis to identify unmet needs and investment tradeoffs.
• Define and measure success in retention, engagement, and care continuity.
• Communicate strategy, sequencing, risks, and tradeoffs to executives and stakeholders.

Skills

Platform strategy

Cross-functional leadership

Healthcare industry

Technical fluency

Discovery & measurement

Executive communication

Change management

Strategic planning

Financial judgment

Provider experience

Job description

Our mission: eliminate every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the VP, Care Innovation, the Principal Product Manager, Provider Platform will define and build the next generation of Spring Health’s provider experience.

Please note that this is a hybrid role based in New York City or San Francisco, with an expectation to be in the office 2–3 days per week. Candidates must be based in the NYC or SF metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do

• Define the product vision, strategy, and roadmap for Spring Health’s provider platform
• Develop a deep understanding of the needs of providers across different care-delivery, practice, and caseload models
• Create a flexible provider experience that supports clinical care, practice management, referrals, scheduling, documentation, billing, and payments
• Identify opportunities to simplify fragmented workflows and create a more cohesive experience across the provider journey
• Lead the evolution of mature products and platform capabilities while maintaining reliability, provider trust, and continuity of care
• Partner with provider operations, network, clinical, finance, and commercial leaders to connect product decisions to provider satisfaction, engagement, growth, and business performance
• Lead cross-functional teams spanning design, engineering, data, operations, clinical, and go-to-market functions
• Establish a thoughtful approach to product adoption and change management across a large, diverse provider network
• Use provider research, behavioral data, competitive intelligence, and financial analysis to identify unmet needs and make clear investment tradeoffs
• Define and measure success across provider retention, platform engagement, administrative efficiency, payment experience, caseload growth, and care continuity
• Communicate product strategy, sequencing, risks, and tradeoffs clearly to senior executives and cross-functional stakeholders.

What success looks like in this role

• Achieve top-line business growth targets tied directly to Spring Health’s provider platform through a credible phased roadmap
• Measurable, sustained improvement in provider retention, satisfaction, and engagement with core platform workflows
• Increased adoption of platform capabilities that reduce provider administrative burden and support practice growth
• A scalable platform foundation that enables future growth, innovation, and operational efficiency
• Demonstrate executive cross-functional leadership that aligns product development, engineering execution, and commercial business objectives under a shared strategy
• Senior stakeholders aligned around a clear strategy, explicit tradeoffs, and shared measures of success

What you’ll bring

• 10+ years of product management experience, including ownership of complex, strategically important platform products.
• A proven track record of setting product strategy and delivering across zero-to-one development, platform evolution, or large-scale product transformation.
• A proven track record of setting product strategy and delivering across platform evolution, large-scale product transformation, or zero-to-one development
• Experience building products for professional users whose workflows, trust, and economic outcomes are critical to the business.
• Strong commercial and financial judgment, with the ability to connect product decisions to customer value, retention, growth, and operational performance.
• Technical fluency and experience partnering closely with engineering on platform architecture, integrations, data models, and sequencing decisions.
• A rigorous approach to discovery and measurement that combines qualitative research, behavioral data, competitive intelligence, and financial analysis.
• Demonstrated success leading through ambiguity, making difficult tradeoffs, and driving execution across multiple teams and functions.
• Exceptional communication and negotiation skills, with an ability to clearly articulate product strategy and tradeoffs to senior leadership.
• Experience introducing significant product or workflow changes while maintaining user trust, platform reliability, and business continuity.
• Experience in healthcare, digital health, fintech, or another regulated and operationally complex industry is strongly preferred. Experience with clinician-facing products, insurance workflows, or revenue-cycle management is a meaningful advantage.

The target base salary range for this position is $214,000 - $245,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.