Principal Product Manager, Member Experience

Weight Watchers; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Weight Watchers is seeking a high-ownership product leader in the United States (remote) to unify member experiences across surfaces. You will set a coherent product vision, tailor experiences to users' journeys, and blend digital tools with coaching and community elements.

The role emphasizes rapid experimentation, data-driven decision making, and building coalitions with Engineering, Design, Data, Science, Clinical, Marketing, and Legal to drive sustained growth.

Qualifications

• Experience shaping product vision for consumer-focused platforms.
• Ability to partner across engineering, design, data and clinical teams.
• Track record of data-driven decision making.

Responsibilities

• Set the vision and strategy for your area, in service of the whole.
• Design for real, daily behavior and personal, adaptive experiences.
• Make content-rich experiences feel personal and actionable.
• Make smart bets and move fast on reversible decisions.
• Deliver measurable impact in engagement, retention and revenue.
• Challenge the status quo and propose bold alternatives.

Skills

Product strategy

Cross-functional leadership

AI-aware product thinking

Job description

United States - Remote

Weight Watchers is the global leader in science-backed weight management, offering an integrated support system built for the GLP-1 era that combines scientific expertise, medication, cutting-edge technology, and human connection. With more than 60 years of experience, Weight Watchers is the most studied commercial weight management program in the world, delivered through its No. 1 U.S. doctor-recommended weight‑loss program. Its holistic, personalized approach also includes U.S.-based clinical interventions and access to GLP-1 medications when clinically appropriate, and a global network of coaches and community support. Since 1963, the company has led with science to deliver its members the personalized support they need to reach and sustain their goals. Members can access these solutions directly, or through Weight Watchers for Business’ full‑spectrum platform for employers, health plans, and payers. In a landscape crowded with contradictory advice, isolating apps, and one‑size‑fits‑all solutions, Weight Watchers offers a proven path forward that is rooted in research, grounded in empathy and designed to help every member feel better in their body and live a longer, healthier life.

What You’ll Do

Members come to WeightWatchers at very different moments — starting a new program, considering a GLP‑1, settling into a routine, hitting a plateau, coming back after time away. Our challenge is to meet each of them where they are. We’re taking the magic of our in‑person workshops, the accountability and connection that come from showing up alongside other people, and extending it with experiences only possible in a digital product. We’re blending clinical expertise, coaching, and self‑serve tools into a program that works for each person, on the premise that the best plan is the one someone can actually stick with. There is no one‑size‑fits‑all, so the experience has to adapt to each member’s goals, needs, and lifestyle.

You’ll own how that experience holds together as a coherent whole: a consistent product point of view, personalized to where a member actually is in their journey, expressed in the daily surfaces they return to for food, guidance, reassurance, and support.

This is a high‑change environment, and you’ll have real room to shape what our member experience becomes, with outsized influence on a business serving millions of people. Your specific area of focus will be set based on team needs and your background, and will evolve as the product does. We’re looking for someone who can deliver impact across different surfaces and problem types. You will:

• Set the vision and strategy for your area, in service of the whole. Define what great looks like for your surfaces, and make sure they connect into one coherent, personalized member experience.
• Design for real, daily behavior. Build experiences members want to open every day, that adapt to where they are in their journey, and that blend digital with workshops, coaching, and community.
• Make content‑rich experiences feel personal. Help members find, understand, and act on a lot of guidance, food data, and programming — dynamically, based on their needs — without overwhelming them.
• Make smart bets. Size the odds, move fast on reversible decisions, think big when the upside is there, and change course quickly when the evidence changes.
• Deliver measurable impact. Own outcomes in sustained engagement, retention, and topline revenue, balancing short term and long term objectives.
• Challenge the status quo. Question inherited assumptions about how the product works, propose bolder alternatives, and be willing to be wrong in public.
• Run a high‑velocity experimentation practice. Form sharp hypotheses, ship tests fast, read results honestly, and change your mind when the data says to.
• Raise the bar for the team. Set an example on product judgment, writing, and prioritization, and help define how this team operates as it grows. Bring curiosity about how AI can make us faster and make the product better.
• Build coalitions. Rally Engineering, Design, Data, Science, Clinical, Marketing, and Legal behind a clear point of view, and push through roadblocks when priorities or ownership are unclear.

Who You Are

• A high‑agency owner: You don't wait to be told what to do. When something needs to happen, you