Principal Product Manager, Enterprise

Toast; United States; Hybrid; USD 149,000 - 304,000; Full time

Job summary

Toast is seeking a Principal Product Manager for Enterprise to lead roadmap and delivery for our largest customers. You will partner with engineering, design, and cross-functional teams to deliver strategic features, integrations, and platform offerings that unlock business value.

You will drive customer outcomes, manage backlogs, communicate updates, and advocate for AI-powered product discovery while shaping Toast's enterprise product strategy.

Qualifications

• Experience across all SDLC stages from ideation to customer delivery.
• Strong cross-team collaboration and stakeholder management.
• Excellent program management and communication with bias to action.
• 5+ years in senior product management roles.
• Ability to prioritize, meet deadlines, and solve problems.

Responsibilities

• Own product strategy and execution for enterprise product areas.
• Drive roadmaps for Toast Enterprise full-service customers.
• Manage backlogs with user stories in agile environment.
• Monitor process health metrics for quality and velocity.
• Communicate product updates to stakeholders and drive adoption.
• Develop long-term strategic roadmap to improve product-market fit.
• Collaborate with R&D, solutions, sales, and marketing.
• Advocate for AI tooling to accelerate discovery and delivery.
• Partner with GTM teams to align on strategic vision.

Skills

Cross-functional leadership

Program management

Communication skills

Enterprise software

Customer collaboration

Senior product management

Prioritization & planning

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As Principal Product Manager, Enterprise, you will work with engineering, design and cross-functional teams dedicated to solving mission-critical technology challenges for Toast's largest and most complex customers. You will deliver customer value by ensuring the platform works in ways that make our customers be successful each and every day. You will lead engagements with external business partners, technology teams and integration teams as well as work with Toast's own Enterprise R&D team. In this role, you will drive the roadmap and delivery of strategic features, integrations and platform offerings that unlock both near term and long term business value.

A day in the life (Responsibilities):

• Own product strategy through execution and impact for one or more of Toast Enterprise’s most critical product areas
• Drive roadmap of features aimed at supporting Toast’s Enterprise full-service customers
• Actively manage your teams’ backlogs through the creation, prioritization, and grooming of user stories in a fast paced agile environment
• Monitor your teams’ process and system health metrics to ensure optimal quality and velocity
• Work with the Technical Documentation and R&D Enablement teams to accurately communicate product updates to internal stakeholders, advocate for adoption and usage throughout Toast’s FSR customer base
• Develop and maintain a long-term strategic roadmap to continuously improve Toast’s product market fit for full-service enterprise customers
• Collaborate, advocate and evangelize product capabilities and customer needs across the broader Toast R&D organization
• Partner closely with go-to-market teams including Solutions, Sales, Product & Customer Marketing and others in service of your strategic vision.
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.

What You'll Need To Thrive (Requirements)

• Prior experience working within software development life cycle stages from ideation through customer delivery
• Experience driving cross-team initiatives and building interpersonal relationships with a range of personalities
• Strong program management and communication skills; detail oriented and will a bias towards action
• Experience with Enterprise software development, requirements writing and process
• A proven track record of success working directly with customers, external development teams and partners to deliver value and ensure alignment across different parts the business
• 5+ years product management experience at a senior level
• Ability to prioritize workload, meet deadlines, and problem solve using creativity and strong analytical skills

Special Sauce (Nice to have):

• Experience working with Enterprise customers, account management and/or client development
• Experience leading through influence and advocacy
• Knowledge of restaurant and hospitality industry

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Total Rewards Philosophy

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Zone A

$190,000-$304,000 USD

Zone B

$165,000-$264,000 USD

Zone C

$149,000-$238,000 USD

How Toast Uses AI In Its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work-raising the bar in delivering exceptional experiences for our customers and each other.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.