Principal Product Manager, Diner Engagement

OpenTable; New York (NY); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Generous paid vacation

Work from (almost) anywhere for up to 20 days per year

Company-paid therapy sessions

Paid parental leave

20 days of paid time off

Private health and dental insurance

Life and Disability insurance

Job summary

OpenTable is searching for a Principal Product Manager in New York City to lead the diner engagement strategy. Candidates should have a strong background in product management with over 8 years of relevant experience and the ability to manage complex partnerships.

This role focuses on defining product strategies that integrate high-profile partners into OpenTable’s marketplace and emphasizes collaboration with various teams such as Business Development and Engineering for successful execution.

Qualifications

• 8 years of experience in product management focused on B2C products.
• Experience in negotiating with strategic partners.
• Experience in developing product strategies with cross-functional teams.

Responsibilities

• Define and execute product strategy to drive diner engagement.
• Partner with Business Development to evaluate partnership opportunities.
• Own end-to-end product development leveraging customer insights.

Skills

Product management

Negotiation

Cross-functional collaboration

Data analytics

Education

Bachelor's degree in Computer Science, Engineering, Business, or related field

Job description

Overview

About OpenTable With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Opportunity OpenTable is seeking a strategic and highly collaborative Principal Product Manager to lead the critical intersection of Diner Engagement and high-profile partnerships. In this high-impact role, you will define the unified product strategy and comprehensive execution roadmap to integrate major strategic partners deeply into our consumer marketplace. Operating at the core of our business development efforts, you will lead the planning, execution and champion OpenTable’s and our diners' best interests to scale engagement and capture sustainable ecosystem value.

Your Responsibilities

• Define and execute product strategy and roadmap priorities that drive diner engagement and integrate high-profile strategic partners directly into the consumer marketplace ecosystem.
• Partner cross-functionally with Business Development, Legal and Finance to evaluate and capture high-value enterprise partnership integration opportunities.
• Own end-to-end product development, leveraging customer insights, data, and experimentation to prioritize investments, measure impact, and continuously optimize outcomes.
• Partner closely with Design and Engineering to deliver intuitive, high-quality experiences that solve customer problems and delight diners.
• Build trusted relationships with external partners, influencing decision-making, driving alignment on shared objectives, and effectively advocating for OpenTable’s customers, business priorities, and long-term strategy.
• Establish robust product success metrics and lead rigorous hypothesis-driven experimentation to optimize conversion and user retention across integrated channels.
• Communicate complex product roadmaps, cross-system trade-offs, and critical program performance metrics directly to executive leadership and key external stakeholders.

Minimum Qualifications

• 8 years of experience in product management, with a focus on business-to-consumer (B2C) products.
• Experience negotiating with partners and evaluating strategic partnership trade-off.
• Experience developing and executing complex product strategies in direct collaboration with Business Development, Engineering, Marketing and Legal teams.
• Experience defining product data success metrics, key performance indicators, and executing robust multi-platform user experimentation frameworks.
• Bachelor's degree in Computer Science, Engineering, Business, a related field, or equivalent practical experience.

Preferred Qualifications

• Expertise managing marketplace product dynamics across scaled web and mobile application ecosystems.
• Experience managing product strategy for multi-million dollar consumer services, payment networks, or enterprise reward program integrations.
• Proven ability to negotiate scope and advocate for user experience interests with senior leadership and external enterprise stakeholders.
• Strong systems-thinking capabilities with a deep technical aptitude for handling API-driven integrations and complex ecosystem trade-offs.
• Master of Business Administration (MBA) or an advanced degree in a related technical field.

Benefits And Perks

• Generous paid vacation + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Inclusion

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.