Principal Product Manager, CX & Platform Integrity

Mrbeast; San Francisco (CA); On-site; USD 235,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical + Dental + Vision

401k with company match

Relocation assistance

Company-provided tech

Flexible vacation

Job summary

Beast Industries in the Bay Area is hiring a Principal Product Manager for CX & Platform Integrity to set the direction of internal tools that support and safeguard members, including agent consoles, case workstreams, and moderation queues.

You will own the roadmaps, enforce tooling, identity and age verification workflows, and collaborate with legal, policy, and engineering to translate regulations into product requirements.

Qualifications

• 10+ years in product management leading cross-functional work.
• Experience owning internal tools or platform products used by operations.
• Hands-on experience with identity, age assurance, or consent flows.
• Familiarity with children’s privacy and safety rules (COPPA) is a plus.

Responsibilities

• Own product roadmap and requirements for internal operations tooling and case management.
• Define enforcement tooling for investigators, including audit logs and actions.
• Shape identity and age decisions, including data standards and vendor integrations.
• Partner with legal, policy, and engineering to align rules with product delivery.
• Lead beta and launch readiness for surface tools with operations teams.

Skills

Product management

Internal tools

Identity flows

Trust & safety tooling

Build-vs-buy

APIs & webhooks

Technical API docs

Tools

Helpshift

Zendesk

Sierra

Job description

About Us

Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.

Principal Product Manager, CX & Platform Integrity
Reports to: Director of Product

Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.

About the Role

Beast Industries is building a new consumer app and we are hiring for a Principal Product Manager to set product direction for the internal tools that support and safeguard members: the consoles, queues, and automation our agents and investigators use every day.

What you'll own:

• Own the product roadmap and requirements for operations tooling: agent, analyst, investigator consoles, case management, moderation review queues, escalation routing, data access and deletion workflows, and reporting.
• Own the requirements for the case management and enforcement tooling that integrity investigators use: one-click actions connected to the app backend (lock an account, force ID verification, hold a payout), bulk actions across linked accounts surfaced through a network view, restricted states for ambiguous cases (a member can still play but can't touch prizes or balances), and an audit log of who took each action and why.
• Build the identity and enforcement tooling that keeps bad actors out: give investigators the signals to catch fraud, bots, cheaters, and banned users returning on alternate accounts, and own the challenge and verification UX members see when flagged.
• Own the appeal path for age-band decisions: how decisions are appealed and overturned, including the console tooling an agent uses to change an age band after a successful appeal.
• Partner with legal and operations to define data standards for age and identity decisions: what we need to send to and receive from the external vendor on each decision (method used, result, appeal outcome) in order to operate our product safely and securely and in compliance with applicable regulations.
• Make build-vs-buy calls with Engineering and Operations leadership across the support platform, identity and consent vendors, case management and enforcement tooling, and moderation.
• Partner with Operations to define where automation acts and where a person reviews. Set the thresholds, fail-safe behavior, audit trail, and appeal path for each automated decision.
• Work with Product Policy and Legal to turn rules and regulation into requirements Engineering can build, keeping a clear line from each external rule to the shipped feature.
• Establish the metrics that matter for customer support (e.g. deflection, resolution time, CSAT, appeal overturn rate) and platform integrity (e.g. fraudulent payout rate, time to detect, chargeback rate), and the data and dashboards needed to evaluate the customer experience.
• Sequence the work with Engineering against launch, and say early when something won't fit.
• Run beta and launch readiness for these surfaces, including what support and operations need on day one.

What you'll bring:

• 10+ years in product management, with a record of leading large, ambiguous, cross-functional work from concept to measurable impact.
• Experience owning internal tools or platform products that operations teams rely on every day, and the habit of designing for those users.
• Hands-on product experience with identity, age assurance, or consent flows in a consumer product, including how completion rates differ by method and market.
• Working knowledge of children's privacy and safety rules. COPPA or comparable minor-safety experience is a strong plus, given who our members are.
• Experience getting a consumer app through app store review, ideally with features involving prizes, payments, or younger users.
• Trust and safety or support tooling experience: moderation workflows, case management, and enforcement systems.
• Build-vs-buy judgment, including deep third-party integrations through APIs and webhooks.
• Enough technical fluency to read API documentation, scope an SDK integration, and partner with engineering on sequencing work.
• Clear writing, including PRDs engineers build from, and the ability to explain tradeoffs to operations, policy, and legal.

Nice to have:

• Applied AI experience in support or safety: LLM-assisted triage and decision support, with evaluation and guardrails.
• Experience with vendors like Helpshift, Zendesk, Sierra, Decagon, Cinder, Arkose, Zentropi, Musubi, Sift or other CX, fraud, and safety vendors.
• Experience with age assurance or consent vendors such as k-ID and Persona.
• Experience with sweepstakes, contests, or gaming.
• Experience with live, real-time environments.

Location: Bay Area - Reporting To: Director of Product: $235k - $300k base + equity + benefits

Benefits

The Perks, Why Work On the MrBeast Team

We are redefining what entertainment and storytelling look like at global scale. Every piece of content we publish reaches millions and influences culture in real time. This is your opportunity to lead the team that decides how those moments come to life across every screen.

• Competitive Salary
• Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance
• Company contributions to employee Health Savings Accounts (HSA)
• 401k Plan with Safe Harbor company-matching
• Flexible vacation policy and paid company holidays
• Company-provided technology package
• Relocation assistance where applicable, including travel and company-provided housing for the first 90 days