Principal Product Manager - Billing

Duck Creek Technologies; Boston (MA); On-site; USD 172,000 - 246,000; Full time

Benefits offered by this job

Flexible work environment

401(k) retirement plan with match

Health insurance

Job summary

Duck Creek Technologies is seeking a Principal Product Manager for Billing to define and evolve the product strategy across invoicing, payments, and collections. You will own the billing roadmap, translate insurer billing practices and regulatory requirements into scalable capabilities, and collaborate with engineering, data, and finance teams to deliver measurable business outcomes.

The role emphasizes governance, automation, and AI-enabled opportunities, while maintaining transparency and

Qualifications

• Experience designing, building, or integrating billing workflows and platforms.
• Strong understanding of P&C billing operations and compliance considerations.
• Ability to translate customer needs and regulatory constraints into governed product decisions.

Responsibilities

• Define and own the product strategy and roadmap for the billing domain, including invoicing, payments, and collections.
• Lead the product lifecycle from discovery to execution with cross-functional partners.
• Ensure workflows are auditable, compliant, and scalable within the platform.

Skills

Product management

Billing domain knowledge

Cross-functional leadership

Agile delivery

Stakeholder communication

Analytical thinking

Decision-making

Education

Bachelor’s or Master’s degree

Job description

**Helping careers takeflight. Reshaping an industry. Enable your career to be Made on Duck Creek.**

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enablingthe industryto capitalize on the power of the cloud to run agile, intelligent, and evergreen operations.Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,500 employees across the globe and are proud to be a flexible-first company—an approach thatremainsfoundational to how we work.

We empower our employees with the flexibility to manage their day-to-day work, while taking a more intentional approach to how teams come together. Through our Flying Together initiative, we are building strongerconnectionand collaboration by bringing teams together for meaningful in-person moments and concentrating on our presence and hiring in key locations.

Our flexible-first environment continues to support productivity, inclusion, and collaboration, while evolving to create even more opportunities for connection and shared experiences across teams.

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know.We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information –LinkedIn and Twitter.

TITLE :Principal Product Manager- Billing

WHAT YOU’LL DO:

The Principal Product Manager, Billing defines and evolves the product strategy for Duck Creek’s billing capabilities, ensuring solutions enableaccuratepremium billing, payment flexibility,directoragencybilling,operational efficiency, and financial integrity. This role owns the product roadmap for billing workflows, collections, and payment experiences and translates insurer billing practices, regulatory requirements, financial controls, and data-driven insights into scalable product capabilities. Operating as an individual contributor, this principal level role exercises significant judgment and autonomy within established product strategy and governance frameworks. The role partners closely with Engineering, Architecture, Data, Finance, and customer stakeholders to deliver governed, explainable, and compliant billing solutions.

• Define and own the product strategy and roadmap for Duck Creek’s billing domain, including invoicing, payment processing, commissions, collections, disbursements, reconciliation, and automation capabilities.
• Act as the general manager for your product, owning strategy, execution, and financial outcomes.
• Translate insurer billing practices, payment preferences, financial controls, and regulatory considerations into clear, prioritized product capabilities and outcomes.
• Provide product leadership for billing experiences that support billing accuracy, payment flexibility, collections effectiveness, and operational efficiency.
• Lead structured product discovery to frame complex billing, payment, and financial-operations problems in partnership with customers and internal stakeholders.
• Serve as the primary product steward for billing and finance personas, ensuring workflows reflect real-world operational constraints, customer obligations, and servicing needs.
• Provide product leadership for application-level decision-support and AI-enabled capabilities that improve payment optimization, collections prioritization, anomaly detection, and exception handling within defined controls.
• Partner with data science and analytics teams to integrate models, scores, and insights into billing workflows in an explainable and trusted manner.
• Translate billing rules, payment plan structures,commissionslogic, and reconciliation requirements into configurable, scalable product capabilities, balancingautomationand human oversight.
• Guide adoption of straight-through processing while ensuring transparency, exception handling, andappropriate escalationpaths.
• Ensure billing workflows, financial transactions, and recommendations are auditable, compliant, and aligned with internal and external governance requirements.
• Partner with Engineering and Architecture to ensure billing capabilities are technically sound, scalable, and aligned with platform standards.
• Collaborate with Product Marketing, Sales, Finance stakeholders, and Professional Services to support value articulation, enablement, and consistent product positioning.

WHAT YOU’VE DONE:

• Bachelor’s orMastersDegree and/or equivalent experience relevant to functional area
• 7+years of experience in product management within SaaS or enterprise software environments
• Demonstrated experience owning complex workflow – or decision-centric product domains

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS:

• Experience designing, building, or integrating sub-ledger or General Ledger solutions within insurance or financial services environments.
• Deep understanding of P&C billing operations preferred, including invoicing, payment processing, collections, commissions, disbursements, reconciliation, and regulatory and compliance considerations; hands-on experience with billing systems preferred.
• Experience delivering configurable, transaction-centric platforms, including rules-driven and AI-enabled or model-informed workflows, and translating customer needs, regulatory constraints, financial controls, and analytical outputs into governed product decisions.
• Strong product management fundamentals, including the ability to decompose complex billing and payment problems into structured product capabilities, prioritize initiatives using value-, risk-, and effort-based trade-offs, andoperateeffectively within agile, iterative delivery models.
• Proven ability to partner cross-functionally with engineering, data, architecture, finance, and business leaders, communicating clearly across technical and non-technical audiences.
• Demonstrated judgment and autonomy inoperatingwithin defined strategic direction and governance frameworks, proactivelyidentifyingand surfacing risks, trade-offs, and dependencies with clear recommendations.
• Strong execution discipline, including organizational rigor, professional documentation and decision rationale, accountability for commitments and outcomes, and the ability to manage ambiguity and shifting priorities in complex environments.

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:

Travel:up to 20%

Work Authorization:Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position.

Actual compensation for this role isdeterminedbased on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, wherepermittedby law.

For reference, the expected salary range for this position isgenerally positionedas follows based on candidate location:

• 171,900 – 245,500: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas
• 163,700 – 233,900: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont
• 155,600 – 222,300: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin
• 137,800 – 215,400: For all other U.S. locations
• 135,000 - 185,000 CAD: For Canada location

This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility.

Final compensation will bedeterminedbased on the factors outlined above andin accordance withapplicable law.

Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications,identifyingrelevant skills, and organizing candidate information.

AI tools are used toassist—not replace—human judgment.All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people.Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes.

Duck Creek Technologies offers a comprehensive benefits package, which includes:

• Flexible work environment
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with match (6% employer match up to $12,000 annually)
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid holidays, vacation, and volunteer time
• Employee Assistance Program (EAP)

Benefitseligibility and offerings may vary based on role and location.

The application window for this position will remain open until the role isfilledora sufficient number ofqualified candidates have beenidentified.

WHAT WE STAND FOR:

Our global company celebrates& leveragesthe differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how weoperateand continuouslyimproveour products, services, and systems.As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authenticselvesin the workplace and in the communities in which we live.We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.

Please let us know if youencounteraccessibility barriers with our web content by sending an email to [e-mail].

Privacy Notice: Bysubmittingyour application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposesin accordance withour Privacy Noticeand applicable data protection laws.

Duck CreekTechnologies does not accept, nor will we pay a fee for any hires resulting from unsolicitedheadhunteror agency resumes.

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