Principal Product Manager, Agentic Evals

Expedia Group; San Jose (CA); On-site; USD 242,000 - 339,000; Full time

Job summary

Expedia Group seeks a Senior Product Manager to lead the AI evaluation framework across its travel brands. You will partner with engineering and data science to design metrics, ensure safety and reliability, and publish governance insights that guide product roadmaps.

You will shape scalable evaluation platforms, influence AI investments, and define standards for transparency and performance across teams, driving trusted AI experiences for travelers.

Qualifications

• Bachelor's degree in a technical, quantitative field or equivalent practical experience.
• 10+ years of product management with AI, ML, data platforms, or evaluation systems.
• Strong technical depth and collaboration with DS/ML teams.
• Ability to build scalable frameworks, metrics, or tools.
• Experience with model evaluation, instrumentation, and reliability.
• Excellent written and verbal communication to clarify complex spaces.
• Proven track record influencing cross-functional leaders.

Responsibilities

• Define Expedia Group’s AI evaluation framework, principles, and adoption strategy.
• Build tools and workflows for reliable, scalable measurement across brands.
• Partner with engineering and data science on metric design and model evaluation.
• Set durable standards for accuracy, safety, transparency, and performance.
• Publish evaluation insights, scorecards, and roadmaps.
• Influence AI investments and risk management decisions.
• Coordinate across product, engineering, data science, and platform teams.
• Create governance models for consistent, responsible deployment at scale.
• Shape cross-team operating models for AI product development.

Skills

Product management

AI/ML collaboration

Data platforms

Model evaluation

Cross-functional communication

Influencing stakeholders

Education

Bachelor's degree in a technical field

Tools

ML tooling

Evaluation platforms

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors—Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together—help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Principal Product Manager, Agentic Evals

Introduction To The Team

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.

Expedia Group powers travel for everyone, everywhere. As AI becomes core to how travelers plan, book, and manage their trips, our ability to evaluate quality, safety, and performance becomes essential. You will build the frameworks and tools that ensure every AI experience meets a high standard of clarity, accuracy, and trust.

The Core AI Experiences team defines the foundational methods for evaluating AI across the company. We create the metrics, tooling, and processes that guide how teams measure accuracy, safety, latency, helpfulness, and long-term traveler outcomes.

In this role, you will lead the strategy and build-out of Expedia Group’s AI evaluation framework. You will work closely with engineering, data science, and product teams to drive consistency and support decisions grounded in evidence. Your work will influence every AI-powered experience across Expedia Group and set the bar for quality, safety, and trust company-wide.

In This Role You Will

• Define Expedia Group’s AI evaluation framework, principles, and adoption strategy
• Build tools and workflows that support reliable, scalable measurement across brands
• Partner with engineering and data science on metric design, instrumentation, and model evaluation
• Establish clear, durable standards for accuracy, safety, transparency, and performance
• Publish evaluation insights, scorecards, and recommendations that shape roadmaps
• Influence strategic decisions on AI investments and risk management
• Drive alignment across product, engineering, data science, and platform teams on evaluation strategy, standards, and prioritization
• Create governance models that ensure consistency and responsible deployment at scale
• Shape cross-team operating models and evaluation practices that guide how AI products are built and deployed across the company

Minimum Requirements

• Bachelor's degree in a technical, quantitative, or related field, or equivalent practical experience.
• 10+ years of product management experience, including significant work with AI, ML, data platforms, or evaluation systems
• Strong technical depth and experience partnering with DS/ML teams
• Proven ability to build frameworks, metrics, or tools that scale across large organizations
• Experience with model evaluation, instrumentation, experimentation, or system reliability
• Strong written and verbal communication that brings clarity to complex technical spaces
• Track record of influencing cross-functional leaders and driving alignment

Preferred Qualifications

• Experience building evaluation platforms, ML tooling, or governance frameworks
• Familiarity with LLM behavior, model evaluation methods, or prompt testing
• Understanding of trustworthy AI principles, safety evaluation, and failure-mode analysis

The total cash range for this position in Seattle is $224,000.00 to $313,500.00. Employees in this role have the potential to increase their pay up to $358,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in San Jose is $242,000.00 to $338,500.00. Employees in this role have the potential to increase their pay up to $387,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits And Perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.