Principal Product Manager

SupportFinity™; Portland (OR); On-site; USD 187,500 - 240,000; Full time

Job summary

SupportFinity™ is seeking a Principal Product Manager to oversee the strategy and execution of our customer onboarding platform, ensuring compliance with global regulations. The role involves collaborating across multiple departments to enhance customer experience while meeting rigorous compliance standards.

Ideal candidates should have over 10 years of experience in fintech and expertise in designing compliance workflows. This position offers a competitive salary range of $187,500 - $240,000 based on qualifications.

Qualifications

• 10+ years of experience in fintech, payments, or crypto compliance.
• Experience with AI/ML to improve onboarding and risk detection.
• Strong leadership skills to influence cross-functional teams.

Responsibilities

• Own product strategy for Circle's customer onboarding platform.
• Partner across teams to balance compliance with user experience.
• Define monitoring metrics and represent onboarding priorities to executives.

Skills

Compliance platform experience

AI tools for prototyping

KYB, KYC, AML technologies

Compliance workflow design

Analytical and data-driven

Job description

What You’ll Be Part Of

Circle (NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle’s platform includes the world’s largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet‑scale financial innovation. Learn more at circle.com.

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we’re expanding into some of the world’s strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

What You’ll Be Responsible For

As a Principal Product Manager at Circle, you will own the strategy and execution of our customer onboarding platform, ensuring it scales to support new products, markets, and global regulatory requirements. You will act as a cross‑functional leader, partnering with compliance, risk, legal, engineering, and business stakeholders to align priorities and deliver solutions that balance regulatory rigor with customer experience. By combining product vision, data‑driven insights, and deep compliance expertise, you will enable Circle to expand efficiently into new markets, reduce risk, and uphold the highest standards of trust and integrity.

What You’ll Work On

• Define and own the product strategy and roadmap for critical components within the Circle platform, prioritizing and launching scalable solutions that promote reusability and increase developer efficiency across Circle products.
• Lead the evolution of onboarding and compliance capabilities for Circle platform, driving both incremental enhancements and long‑term platform transformation.
• Partner with compliance, legal, risk, engineering, and product teams to design systems that balance regulatory rigor with seamless customer experiences.
• Identify and resolve process gaps, bottlenecks, and inefficiencies that impact onboarding speed, scalability, and compliance outcomes.
• Translate regulatory requirements and business needs into clear product requirements, insights, and user stories for engineering execution.
• Represent onboarding and platform priorities across senior forums, influencing strategy and securing alignment for high‑impact initiatives.
• Build and maintain documentation that clearly explains the design, functionality, and dependencies of onboarding systems and tools.
• Define, monitor, and report on platform performance metrics and risk indicators, highlighting progress and challenges to executives and the Board.
• Engage with regulators, auditors, and examiners to demonstrate how Circle’s onboarding platform scales effectively while meeting compliance obligations.

Core Requirements

• 10+ years of experience delivering large‑scale compliance, onboarding, or risk platforms in fintech, payments, or crypto.
• Hands‑on experience using AI tools for prototyping and generating product mocks to accelerate design and development.
• Proven track record implementing KYB, KYC, and AML technologies to meet global regulatory requirements.
• Expertise in designing compliance workflows and building scalable systems that accelerate customer onboarding.
• Strong ability to translate regulatory and business needs into clear product requirements and platform strategies.
• Demonstrated leadership influencing executives and cross‑functional teams to align on product direction.
• Highly analytical and data‑driven, with experience applying AI/ML to improve onboarding decision‑making, risk detection, and process efficiency.

Preferred Requirements

• Background in RegTech, banking, or scaled fintech, with direct exposure to complex regulatory environments.
• Executive presence with the ability to represent Circle externally with regulators, auditors, and industry stakeholders.

Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

Base Pay Range: $187,500 - $240,000

We are a equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.

Should you require accommodations or assistance in our interview process because of a disability, please reach out to [e-mail] for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.