Principal Product Engineer — Network Intelligence & Security

eino.ai; New York (NY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Direct customer access

Ownership in early-stage company

Competitive compensation

Job summary

Eino is seeking a hands-on product and engineering leader to translate enterprise-network pain into product capabilities. You will diagnose, prototype, and ship features for network monitoring, autonomous root-cause analysis, and security, while coding and reviewing your own work.

You will interact with customers, design workflows, and work with AI-assisted development tools to accelerate delivery—ensuring high-quality, scalable solutions across Wi-Fi, WAN, IoT, and private cellular networks.

Qualifications

• Operated, designed, automated, supported, or troubleshot production networks.
• Able to translate customer problems into scalable product capabilities.
• Experience communicating with engineers, operators, executives and customers.

Responsibilities

• Work directly with enterprise customers, network operators, and internal teams to understand connectivity and operational pain points.
• Investigate complex problems across Wi-Fi, WAN, internet, private cellular, DAS, IoT, and application connectivity.
• Translate customer problems into scalable product capabilities rather than one-off fixes.
• Design and build features for network monitoring, management, autonomous root-cause analysis, and future network-security products.
• Prototype rapidly and contribute directly to the product through code, pull requests, tests, APIs, queries, data models, and user-interface improvements.
• Use AI-assisted development tools to accelerate delivery while maintaining strong engineering judgment and code quality.
• Work with network telemetry such as flow data, device metrics, events, logs, configuration data, packet-derived insights, and application-performance signals.
• Improve how the product explains network problems to operators, IT leaders, and non-technical stakeholders.
• Help define product architecture, technical priorities, and the longer-term product roadmap.
• Establish repeatable approaches for turning field observations into shipped improvements.

Skills

Enterprise networking

Network observability

Software development

Python

Go

TypeScript/JavaScript

APIs and telemetry

AI-assisted development

Customer-facing communication

Tools

Nautobot

NetBox

Nornir

Prometheus

Job description

Location New York, NY

Job Type Full-time

Experience 8 - 12

Remote work policy On-site, Hybrid, Remote

Visa sponsorship No

Preferred Time Zone ET

Eino is building a connectivity intelligence platform for complex enterprise environments spanning Wi-Fi, private cellular, DAS, internet, and IoT.

Our platform creates a site-level digital twin of enterprise connectivity, continuously monitors network performance, and helps customers understand not only that something is wrong, but why it is happening and what they should do next.

We are looking for a hands-on product and engineering leader who understands the real pain of operating enterprise networks and can turn that understanding directly into product capabilities.

This is not a traditional product management role. It is also not a traditional network engineering role.

You will speak with customers, investigate difficult network problems, prototype solutions, write production-quality code, submit pull requests, and work closely with our engineering team to ship features. You may use tools such as Claude, Codex, or other AI-assisted development environments, but you will be responsible for understanding, testing, and owning the code you contribute.

A typical day might include diagnosing a customer’s Wi-Fi or WAN issue in the morning, designing a new root-cause-analysis workflow with the team, and submitting a working prototype or pull request in the afternoon.

What you will do

• Work directly with enterprise customers, network operators, and internal teams to understand connectivity and operational pain points.
• Investigate complex problems across Wi-Fi, WAN, internet, private cellular, DAS, IoT, and application connectivity.
• Translate customer problems into scalable product capabilities rather than one-off fixes.
• Design and build features for network monitoring, management, autonomous root-cause analysis, and future network-security products.
• Prototype rapidly and contribute directly to the product through code, pull requests, tests, APIs, queries, data models, and user-interface improvements.
• Use AI-assisted development tools to accelerate delivery while maintaining strong engineering judgment and code quality.
• Work with network telemetry such as flow data, device metrics, events, logs, configuration data, packet-derived insights, and application-performance signals.
• Improve how the product explains network problems to operators, IT leaders, and non-technical stakeholders.
• Help define product architecture, technical priorities, and the longer-term product roadmap.
• Establish repeatable approaches for turning field observations into shipped improvements.
• Collaborate closely with engineering while remaining independently capable of building and validating solutions.
• Help shape the culture and operating model of an early-stage product organization.

What we are looking for

You have personally operated, designed, automated, supported, or troubleshot production networks. You understand that a customer report such as “the Wi-Fi is bad” may involve RF conditions, authentication, DHCP, DNS, routing, WAN performance, application behavior, device issues, or several interacting systems.

You are also a builder. You do not stop after writing a requirements document or recommending what engineering should create.

Strong Candidates Will Have Many Of The Following

• Deep experience with enterprise networking, network operations, network observability, network automation, or network reliability.
• Strong understanding of networking fundamentals, including TCP/IP, routing, switching, DNS, DHCP, NAT, firewalls, VPNs, and network-performance analysis.
• Experience with enterprise Wi-Fi and the operational challenges of distributed physical sites.
• The ability to write, review, debug, test, and maintain software using languages such as Python, Go, TypeScript, or JavaScript.
• Experience working with APIs, telemetry pipelines, time-series data, event-driven systems, or observability platforms.
• A track record of building tools, integrations, automations, dashboards, diagnostic workflows, or production software used by real customers or operators.
• Experience speaking directly with customers and converting loosely defined complaints into clear technical and product problems.
• Strong product judgment and the ability to distinguish a broadly valuable capability from a customer-specific request.
• Comfort working in an early-stage startup where priorities evolve and individual contributors have significant ownership.
• The ability to communicate technical findings clearly to engineers, network operators, executives, and customers.
• Intellectual honesty and the discipline to separate evidence, assumptions, correlations, and confirmed root causes.
• High standards for software quality, including tests, observability, documentation, security, and maintainability.

Formal product-management experience is helpful but not required. Demonstrated product judgment and the ability to ship are more important than having held a particular title.

Particularly relevant backgrounds

You May Currently Be Working As a

• Principal or Staff Network Automation Engineer
• Network Software Engineer
• Network Reliability Engineer
• Network Observability Engineer
• Customer Engineer or Solutions Architect who writes production code
• NetDevOps Architect
• Infrastructure Product Engineer
• Wireless Network Architect with strong software experience
• Network-security or telemetry engineer
• Technical founder or early startup engineer in networking, infrastructure, or observability

We are especially interested in candidates who have moved across traditional boundaries—for example, a network engineer who became a software builder, a customer engineer who regularly contributes to the product, or a product leader who can independently implement and ship features.

Helpful experience

• Enterprise Wi-Fi platforms and wireless-assurance systems
• Private LTE or 5G, DAS, CBRS, or cellular-performance monitoring
• NetFlow, IPFIX, SNMP, syslog, streaming telemetry, or gNMI
• Packet analysis, protocol analysis, or network-performance monitoring
• Network automation tools such as Nautobot, NetBox, Nornir, Ansible, or Batfish
• Observability technologies such as OpenTelemetry, Prometheus, Grafana, ClickHouse, or time-series databases
• Network-security technologies such as Zeek, Suricata, eBPF, Cilium, Hubble, or Tetragon
• Detection engineering, network behavior analytics, or security telemetry
• Machine learning, probabilistic reasoning, knowledge graphs, or AI-driven diagnosis
• Multi-vendor enterprise network environments
• Building products for managed service providers, enterprise IT teams, or distributed physical locations

You do not need to be an expert in every area. We care most about the combination of network judgment, software-building ability, customer empathy, and ownership.

What success looks like

Within Your First Several Months, You Will

• Build a strong understanding of our customers, platform, telemetry, and technical architecture.
• Participate directly in customer investigations and identify recurring product opportunities.
• Ship meaningful improvements to the product through your own technical contributions.
• Improve the quality and explainability of our network diagnoses.
• Help the team distinguish symptoms from probable and confirmed root causes.
• Develop reusable product capabilities from real-world customer problems.
• Influence the roadmap through evidence gathered from both customers and the product.
• Take ownership of an important area of network monitoring, management, automation, or security.

Over time, you will become one of the company’s most trusted voices on what network operators need, what the underlying evidence shows, and what we should build next.

Why join Eino

• Work on difficult, unsolved problems at the intersection of enterprise networking, observability, AI, and security.
• Build a product that helps customers move from alerts and dashboards to understandable, actionable root causes.
• Maintain direct access to customers and direct influence over the product.
• Contribute through both product leadership and hands-on software development.
• Work with a small team where strong individual contributors can have company-level impact.
• Help define an emerging category of autonomous connectivity intelligence.
• Receive competitive compensation and meaningful ownership in an early-stage company.