Principal Product Designer - Service

T-Mobile; Atlanta (GA); On-site; USD 115,000 - 209,000; Full time

Job summary

T-Mobile is seeking a Principal Product Designer to join its Product, Experience Design & Innovation team in Atlanta. This role focuses on enhancing digital service experiences through innovative UX/UI designs while providing mentorship to design teams. Ideal candidates must possess a strong background in user experience design, effective communication skills, and a track record of impactful design leadership.

Benefits

Competitive base salary and Total Rewards package

401(k) and employee stock purchase plan

Medical, dental, and vision insurance

Paid parental and family leave

Tuition assistance and college coaching

Qualifications

• 7-10 years of related working experience required.
• Strong leadership and mentoring skills.
• Ability to work across multiple projects in a fast-paced environment.

Responsibilities

• Mentors and guides other designers, keeping up with industry trends.
• Develops and evolves design strategy across the company.
• Collaborates with cross-functional teams to meet business and feature requirements.

Skills

User Experience Design

Communication

Leadership

Presentations

Analytics

Education

Bachelor's Degree in Computer Science or related field

Job description

Join to apply for the Principal Product Designer - Service role at T-Mobile

1 week ago Be among the first 25 applicants

Join to apply for the Principal Product Designer - Service role at T-Mobile

Get AI-powered advice on this job and more exclusive features.

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!


Job Overview

Join T-Mobile’s Product, Experience Design & Innovation team as a Principal Product Designer, where you’ll play a critical role in shaping the future of our digital consumer service experiences. As a leader in user experience strategy and product innovation, you will drive the reimagination of our enterprise-wide digital products, setting a compelling product vision while designing new features and enhancing existing ones. In this role, you will establish scalable UX/UI patterns across web and mobile applications, ensuring consistency, usability, and high-quality execution. You’ll partner closely with Product, Business, and Engineering leaders to define and deliver innovative, customer-centric solutions. Beyond hands-on design work, you’ll mentor and guide designers across the Service domain, acting as a thought leader who influences product strategy and fosters a culture of design excellence, collaboration, and continuous learning. If you're passionate about solving complex user challenges, driving design strategy, and shaping the future of customer experience at scale, this is the role for you.

Job Responsibilities:

• Guides, mentors and inspires other designers in the team, keeping up with the design industry evolution including best practices for responsive mobile & desktop design, new trends and technologies.
• Envision complex UX ecosystems and inspire teams to push the boundaries of the "status quo."
• Works across functional teams to understand business and feature requirements, technical possibilities and constraints.
• Ability to work hand and hand with project and product managers to plan, create and execute with success while handling multiple projects in a fast-paced environment.
• Acts as an evangelist for design thinking, partnering with key leaders to demonstrate how user experience design and research empowers the creation of better digital products.
• Establishes, evolves and evangelizes design strategy across the company.
• Education:
• Bachelor's Degree Computer Science or related field or equivalent experience. (Required)
• Work Experience:
• 7-10 years Related working experience. (Required)
• Knowledge, Skills and Abilities:
• User Experience Design (Required)
• Communication (Required)
• Presentations (Required)
• Analytics (Required)
• Leadership (Required)
• Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

Travel:

Travel Required (Yes/No):Yes

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $115,400 - $208,100

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ307647

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Telecommunications

Referrals increase your chances of interviewing at T-Mobile by 2x

Get notified about new Product Designer jobs in Atlanta, GA.

Atlanta, GA $94,000.00-$129,250.00 2 weeks ago

Staff Product Designer, Interactive and Visuals

Atlanta, GA $155,000.00-$165,000.00 4 days ago

Atlanta, GA $175,500.00-$237,500.00 6 days ago

Atlanta, GA $129,000.00-$177,100.00 2 weeks ago

UI/UX Game/UGC Designer - BigBox VR Game Studio

Atlanta, GA $126,000.00-$175,000.00 9 hours ago

Graphic Designer / Media Designer / Remote

Senior/Lead Product Designer, Slack Platform

Atlanta, GA $157,600.00-$276,100.00 3 days ago

Atlanta, GA $166,000.00-$287,200.00 1 week ago

Atlanta, GA $124,500.00-$199,200.00 3 days ago

Atlanta, GA $67,946.67-$87,360.00 1 month ago

Atlanta, GA $226,500.00-$306,500.00 1 week ago

Atlanta, GA $67,946.67-$87,360.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.