Principal Product Designer, AI Experiences

IFS; Illinois; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401K with Company contribution

Flexible spending accounts

Life insurance and disability benefits

Tuition assistance

Community involvement and volunteering

Job summary

IFS is seeking a senior Product Designer to own end-to-end design across defined feature areas. You will work in a cross-functional squad with engineers and PMs, shaping problem framing and delivering production-ready Figma files.

We value AI-driven design, WCAG accessibility, and experience building scalable design systems. This role offers a hybrid work environment with strong impact on field operations and enterprise software solutions.

Qualifications

• At least 8 years of end-to-end product design experience from discovery to shipped product.
• Experience in cross-functional squads with engineers and PMs.
• Strong Figma proficiency and a track record of building design systems.

Responsibilities

• Own design for defined feature areas end-to-end with production-ready Figma files.
• Collaborate in cross-functional squads making real decisions with engineers and PMs.
• Present design thinking to stakeholders, handling pushback with evidence.

Skills

End-to-end design

Figma

Cross-functional collaboration

Accessibility (WCAG)

AI-driven design

UX research

Design systems

Education

BA/BS in Design, HCI, or related field

Tools

Figma

Design tokens

Accessibility testing tools

Job description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but also on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

You’ll be designing for people whose work actually matters: maintenance engineers, field service technicians, operations planners working in environments where the software either helps or gets in the way. The stakes are real and the problems are hard, which is exactly what makes this role interesting.

At IFS, product design means owning the full problem, not just the screens. You'll work in a cross-functional squad alongside engineers and product managers, with the scope and support to do the work properly. From problem framing through to something shipped and measured.

But the deeper question is harder than that. The industries IFS serves (field service, asset management, manufacturing, supply chain) are changing faster than the software that runs them. By 2030, we're not confident the interface paradigms we rely on today will still be the right ones. AI, ambient computing, voice, autonomous systems: any of these could fundamentally change how an operations planner or a field engineer interacts with software, or whether they interact with it at all.

That's not a problem we've solved. It's the problem you'd be working on.

Whatyou'lldo

Product Design

• Own design for defined feature areas end-to-end — from problem framing through to production-ready Figma files, with a clear rationale for every decision

• Work in a cross-functional squad with engineers and PMs, making real decisions rather than executing on someone else's brief

• Present design thinking to stakeholders with confidence — handling pushback with evidence, not just conviction

Discovery & Research

• Plan and run user interviews, JTBD analysis, and journey mapping independently — turning findings into clear design direction, not just a readout

• Track quantitative signals alongside qualitative insight, and use both to drive iteration

AI & Emerging Technology

• Design AI-driven features with a clear understanding of where AI helps and where it introduces risk — prompts, fallbacks, and human-in-the-loop moments included

• Bring a genuine perspective on how the interfaceswe're rebuilding today might become obsolete — and what should replace them

Design Systems & Quality

• Contribute to the IFS design system by proposing reusable components and patterns rather than designing one-offs

• Apply WCAG 2.1+ accessibility standards from the start, and design for edge cases, error states, and real-world data — not just the happy path

You’llknowit'sworking when your work ships, holds up in the field, and raises the bar for the next thing. Concretely: task success rates improve, UX-related support tickets drop, and the squad reaches for your work as a reference rather than a starting point.

Qualifications

Qualifications

You may be a good fit if you:

• You have at least 8years of end-to-end product design experience — from discovery through to shipped product — and you can point to work that reflects real ownership, not just execution

• You'recomfortable running your own research: planning the study, conducting interviews, synthesising findings, and turning them into a clear design direction

• You know how to work in a cross-functional squad — making real decisions alongside engineers and PMs, not waiting to be handed a brief

• You know Figma well and have the visual craft to back your thinking up

• You treat accessibility as a design constraint from the start, not a checklist at the end

• You'vethought seriously about what AI means for the interfaces you build — not just as a feature to add, but as something that changes the fundamental design problem

• You measure your work — task success rates, support ticket volume, adoption — and use those signals to drive the next iteration

Strong candidates may also have:

• Experience shipping AI-driven features — prompts, fallbacks, human-in-the-loop moments — not just awareness of the concepts

• Familiarity with design tokens, contribution models, and what it means to design for a system rather than a screen

• Some exposure to quantitative signals: task success rates, funnel data, or A/B results — and a habit of using them

What We’re Offering

• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer