Principal Product Designer, AI Experiences

IFS

Itasca (IL)

On-site

USD 120,000 - 170,000

Full time

8 hours ago

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Benefits offered by this job

Flexible paid time off

Medical, dental, & vision insurance

401K with company contribution

Tuition assistance

Volunteer events

Job summary

IFS is seeking an experienced product designer to own end-to-end product design for complex enterprise software used by maintenance engineers, field service technicians, and operations planners.

You’ll work in a cross-functional squad with engineers and PMs, conduct user research, design AI-enabled features, and contribute to the design system while ensuring WCAG accessibility; success measured by reduced UX tickets and higher task success.

Qualifications

8+ years of end-to-end product design experience in enterprise software.
Ability to plan and conduct user interviews and synthesize findings into direction.
Experience working in cross-functional squads with engineers and PMs.
Proficiency with Figma and design systems, and applying accessibility standards.

Responsibilities

Own design for defined feature areas end-to-end from problem framing to production-ready assets.
Collaborate in cross-functional squads to influence product decisions with evidence.
Design AI-driven features with focus on where AI helps and where it risks the user.
Contribute to design systems, tokens, and accessibility from the start.

Skills

End-to-end product design

User research

Cross-functional teamwork

Figma

Education

Bachelor's degree in design or equivalent

Tools

Figma

Job description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the frontier of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but also on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

You’ll be designing for people whose work actually matters: maintenance engineers, field service technicians, operations planners working in environments where the software either helps or gets in the way. The stakes are real and the problems are hard, which is exactly what makes this role interesting.

At IFS, product design means owning the full problem, not just the screens. You’ll work in a cross-functional squad alongside engineers and product managers, with the scope and support to do the work properly. From problem framing through to something shipped and measured.

But the deeper question is harder than that. The industries IFS serves (field service, asset management, manufacturing, supply chain) are changing faster than the software that runs them. By 2030, we’re not confident the interface paradigms we rely on today will still be the right ones. AI, ambient computing, voice, autonomous systems: any of these could fundamentally change how an operations planner or a field engineer interacts with software, or whether they interact with it at all.

That’s not a problem we’ve solved. It’s the problem you’d be working on.

What you’ll do

Product Design

Own design for defined feature areas end-to-end — from problem framing through to production-ready Figma files, with a clear rationale for every decision
Work in a cross-functional squad with engineers and PMs, making real decisions rather than executing on someone other’s brief
Present design thinking to stakeholders with confidence — handling pushback with evidence, not just conviction

Discovery & Research

Plan and run user interviews, JTBD analysis, and journey mapping independently — turning findings into clear design direction, not just a readout
Track quantitative signals alongside qualitative insight, and use both to drive iteration

AI & Emerging Technology

Design AI-driven features with a clear understanding of where AI helps and where it introduces risk — prompts, fallbacks, and human-in-the-loop moments included
Bring a genuine perspective on how the interfaces we’re building today might become obsolete — and what should replace them

Design Systems & Quality

Contribute to the IFS design system by proposing reusable components and patterns rather than designing one-offs
Apply WCAG 2.1+ accessibility standards from the start, and design for edge cases, error states, and real-world data — not just the happy path

You’ll know it’s working when your work ships, holds up in the field, and raises the bar for the next thing. Concretely: task success rates improve, UX-related support tickets drop, and the squad reaches for your work as a reference rather than a starting point.

Qualifications

You have at least 8 years of end-to-end product design experience — from discovery through to shipped product — and you can point to work that reflects real ownership, not just execution
You’re comfortable running your own research: planning the study, conducting interviews, synthesising findings, and turning them into a clear design direction
You know how to work in a cross-functional squad — making real decisions alongside engineers and PMs, not waiting to be handed a brief
You know Figma well and have the visual craft to back your thinking up
You treat accessibility as a design constraint from the start, not a checklist at the end
You’ve thought seriously about what AI means for the interfaces you build — not just as a feature to add, but as something that changes the fundamental design problem
You measure your work — task success rates, support ticket volume, adoption — and use those signals to drive the next iteration

Strong candidates may also have

Experience shipping AI-driven features — prompts, fallbacks, human-in-the-loop moments — not just awareness of the concepts
Familiarity with design tokens, contribution models, and what it means to design for a system rather than a screen
Some exposure to quantitative signals: task success rates, funnel data, or A/B results — and a habit of using them

Additional Information

What We’re Offering

Flexible paid time off, including sick and holiday
Medical, dental, & vision insurance
401K with Company contribution
Flexible spending accounts
Life insurance and disability benefits
Tuition assistance
Community involvement and volunteering events

M/F/Disabled/Vet VEVRAA Federal Contractor. We are a Drug-Free Workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

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