Principal Product Architect — AI-Driven Customer System

Pacaso; United States; Remote; USD 170,000 - 210,000; Full time

Job summary

Pacaso seeks a principal-level technical product IC to architect our customer system across leads to owners, defining how we recognize customers and how AI agents perform actions. You will write the reference architecture and guide decisions that shape the growth platform.

You will lead Architecture and Data with Engineering and collaborate with Sales and Marketing to ensure a seamless, data-driven customer journey. This role sits at the intersection of product, engineering, and AI execution.

Qualifications

• Experience architecting AI-enabled customer systems.
• Ability to define reference architecture and make architecture calls with senior engineers.
• Strong cross-functional collaboration across Sales, Marketing and Engineering.

Responsibilities

• Architect the customer system with one design across leads, dormant leads, stalled buyers and owners.
• Define identity, event/signal model, shared memory, scoring and next-best-action logic.
• Lead engineering and data teams to production; make product calls with Sales and leadership.

Skills

Architectural leadership

Product strategy alignment

AI tooling experience

Cross-functional collaboration

Tools

CRM integration

Data contracts

Job description

Pacaso seeks a principal-level technical product IC to architect our customer system across leads to owners, defining how we recognize customers and how AI agents perform actions. You will write the reference architecture and guide decisions that shape the growth platform.

You will lead Architecture and Data with Engineering and collaborate with Sales and Marketing to ensure a seamless, data-driven customer journey. This role sits at the intersection of product, engineering, and AI execution.