Principal Process Manager, Debit Horizontal Management- Hybrid

ITSMF; Richmond (VA); Hybrid; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a Principal Process Manager for Debit Horizontal Management, hybrid role in Richmond, VA. You will lead governance across debit channels, drive operational excellence, and manage risk with cross-functional partners.

You will influence senior leaders, own initiative delivery, and collaborate with ecosystem partners to monitor controls and performance metrics that shape strategic decisions.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 2 years of project or process management experience.
• At least 1 year of banking operations or payments experience.
• Bachelor’s Degree or Military Experience.
• At least 2 years of experience working with internal and external stakeholders.
• At least 3 years of project or process management experience.
• Six Sigma, Lean, BPM, or PMP Certification.

Responsibilities

• Govern Debit-related events and issues company-wide, escalating major risks to Senior Management.
• Collaborate with ecosystem partners to monitor operational metrics, controls, and risks.
• Lead governance and strategic management across Debit payment channels.
• Drive disciplined execution and continuous improvement across processes and controls.
• Influence stakeholders at all levels to implement Debit strategies.

Skills

Stakeholder influence

Strategic thinking

Governance

Operational excellence

Education

High School Diploma or GED

Bachelor’s Degree or Military Experience

Tools

PMP

Lean Six Sigma

Job description

Principal Process Manager, Debit Horizontal Management- Hybrid

Capital One's Enterprise Payments (EP) Debit Operations team, within the Retail Bank, is looking for a proactive, self-motivated Principal Associate who excels in a team environment to drive the Debit Horizontal Management function. In this role, you will engage in a comprehensive oversight framework for Debit payment types, encompassing strategy, operations, and risk management.

In this capacity, you will perform governance and strategic management across all Debit payment channels. Working with key stakeholders, you will deliver impactful results that refine Capital One's Debit strategies. You will be pivotal in advancing our well-managed agenda, utilizing technology to streamline initiatives, mitigate risks, and enhance the experience for both customers and associates.

As a Debit Horizontal team member, you will be tasked with generating strategic insights and maintaining essential processes for Debit operations. Your responsibilities include governing Debit-related events and issues company-wide, ensuring major risks are escalated to Senior Management for timely resolution. You will also foster connections with ecosystem partners—including Operations, Initiation, and Advisors—to establish routines for monitoring operational metrics, controls, and risks that inform critical leadership discussions.

In this role you will drive results by navigating formal and informal organizational channels and influencing stakeholders at all levels.

Key responsibilities include:

• Enterprise Partnerships: Collaborate with ecosystem partners (Advisors, Operations, Initiation) on routines and lead insightful discussions with leadership.
• Issue Resolution & Problem Solving: Serve as an inquisitive problem solver with a deep need to understand upstream and downstream impacts; leverage these skills to collaborate across teams and resolve Debit-related events.
• Operational Excellence: Accept full ownership to drive disciplined execution and continuous improvement across processes, controls, and operational practices to deliver consistent, well-managed outcomes.
• Process Improvement: Identify opportunities to streamline or automate current monitoring processes, thriving in undefined space and adapting to organizational change with vigor.
• Relationship Management: Demonstrate a proven ability to manage, build networks, and influence internal and third-party relationships with sound judgement and persistent drive.
• Risk Management: Ensure Debit payment issues are identified and documented with high attention to detail, escalating major risks to Senior Management when necessary.

The Ideal Candidate Will Demonstrate:

• Continuous Growth Mindset: A tenacious attitude toward their learning journey and a proactive approach to continuous self-improvement.
• Effective Execution: A proven ability to execute priorities effectively within a fast‑paced, dynamic environment.
• Strong & Adaptable Communication: Excellent interpersonal, negotiation, and written/verbal communication skills to influence outcomes across various levels of leadership.

Location: This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 2 years of project or process management experience
• At least 1 year of banking operations or payments experience

Preferred Qualifications:

• Bachelor’s Degree or Military Experience
• At least 2 years of experience working with internal and external stakeholders
• At least 3 years of project or process management experience
• Six Sigma, Lean, BPM, or PMP Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager
• McLean, VA: $108,900 - $124,300 for Principal Process Manager
• Richmond, VA: $98,900 - $112,900 for Principal Process Manager
• Wilmington, DE: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).