Principal Presales Solution Engineer | Retail

Grow; United States; On-site; USD 138,000 - 235,000; Full time

Benefits offered by this job

Health & Wellness

Internal Mobility

Career Development

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor is seeking a Principal Presales Solution Engineer for Retail to lead technical presales, partner with Sales, and win strategic opportunities. You will serve as senior technical advisor across the customer journey, engaging with CIOs, CTOs, IT Directors, and Enterprise Architects to establish technical credibility and demonstrate how Epicor's portfolio enables digital transformation.

You will design architectures, proofs of concept, and tailored demos, develop ROI analyses, and collaborate

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 12+ years in enterprise software presales, solution engineering, or similar roles.
• Experience supporting complex mid-market and enterprise software sales opportunities.

Responsibilities

• Serve as the lead technical advisor on strategic, high-value sales opportunities.
• Build executive-level credibility with CIOs, CTOs, and IT leaders across Retail and related portfolios.
• Conduct comprehensive technical discovery sessions to understand objectives and integration needs.
• Design future-state architectures mapping Epicor products into customer environments.
• Develop and present architecture diagrams, integration strategies, and deployment approaches.
• Lead technical objection handling with architectural, security, and scalability concerns.
• Deliver tailored product demonstrations focused on customer use cases and outcomes.
• Develop PoCs and prototypes to accelerate purchasing decisions.
• Collaborate with Product, Engineering, Professional Services, and Customer Success.

Skills

Enterprise solution architecture

Executive engagement

ROI & TCO analysis

Cross-functional collaboration

Technical presales leadership

Clear communication

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, Business

Tools

APIs

Webhooks

iPaaS

Job description

Principal Presales Solution Engineer | Retail

Join Epicor as a Principal Presales Solution Engineer! The Solutions Engineer is a highly experienced technical presales leader responsible for partnering with Sales to win strategic, high-value opportunities across Epicor's Retail business. This role serves as the senior technical advisor throughout the customer buying journey, engaging directly with CIOs, CTOs, IT Directors, Enterprise Architects, and executive stakeholders to establish technical credibility, architect future-state solutions, and demonstrate how Epicor's technology portfolio enables digital transformation.

The role blends the expertise of a Principal Solutions Engineer, Enterprise Solution Architect, and Value Engineer. The ideal candidate combines deep technical knowledge with strong business acumen, translating customer challenges into scalable solution architectures while articulating measurable business value. The Principal Solutions Engineer is equally comfortable leading executive architecture discussions, designing complex integrations, developing proof-of-concept solutions, and delivering compelling product demonstrations that accelerate customer decision-making.

What you will be doing:

• Serve as the lead technical advisor on strategic, high-value sales opportunities, partnering with Sales to develop and execute winning technical strategies throughout the sales cycle.

• Build executive-level technical credibility with CIOs, CTOs, Enterprise Architects, and IT leaders by demonstrating deep expertise across Epicor's Retail and Automotive solution portfolio.

• Conduct comprehensive technical discovery sessions to understand customer business objectives, existing technology landscapes, integration requirements, and modernization initiatives.

• Design future-state solution architectures that map Epicor products into customer environments, identifying opportunities to replace, modernize, or enhance existing technology stacks while creating phased implementation roadmaps.

• Develop and present architecture diagrams, integration strategies, and deployment approaches that clearly communicate solution scalability, interoperability, security, and long-term value.

• Lead technical objection handling by addressing complex architectural, security, integration, scalability, and implementation concerns with confidence and accuracy.

• Deliver tailored product demonstrations focused on customer-specific use cases and business outcomes.

• Design and develop proof-of-concept environments, prototypes, and technical validations that reduce customer risk and accelerate purchasing decisions.

• Collaborate closely with Product Management, Engineering, Professional Services, Customer Success, and Sales.

• Develop value-driven technical recommendations supported by ROI analysis, total cost of ownership, implementation considerations, and measurable business outcomes.

• Serve as a trusted advisor on AI, AI agents, APIs, webhooks, integration platforms (iPaaS), automation, cloud architectures, and enterprise commerce ecosystems.

• Ensure seamless transition from presales to implementation by documenting technical requirements, solution designs, architectural decisions, integrations, assumptions, and customer expectations.

What you will likely bring:

• Expert knowledge of enterprise solution architecture, cloud applications, APIs, event-driven architectures, web services, integration platforms (iPaaS), and enterprise software ecosystems.

• Ability to architect complex technical solutions while translating technical concepts into clear business value for executive audiences.

• Strong financial and analytical skills with experience developing business cases, ROI analyses, TCO models, and value realization strategies.

• Exceptional communication, presentation, facilitation, and executive engagement skills.

• Creative, pragmatic problem-solving skills with the ability to collaborate across cross-functional teams.

What will set you apart:

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or equivalent experience.

• 12+ years of experience in enterprise software presales, solution engineering, solution architecture, technical consulting, or similar customer-facing technical roles.

• Experience supporting complex mid-market and enterprise software sales opportunities.

• Expertise designing enterprise architectures involving APIs, integrations, cloud platforms, and distributed application ecosystems.

• Experience creating architecture diagrams, integration strategies, implementation roadmaps, and solution proposals.

• Strong understanding of AI, LLMs, AI agents, APIs, webhooks, automation platforms, and modern application architectures.

• Experience delivering executive presentations, demonstrations, workshops, and proof-of-concept engagements.

• Proven cross-functional collaboration with Sales, Product, Engineering, Professional Services, and Customer Success.

• Experience within Retail, Automotive, Commerce, ERP, POS, Warehouse Management, Supply Chain, or related enterprise software industries.

• Knowledge of omnichannel retail, eCommerce ecosystems, payments, order management, logistics, warehouse operations, delivery management, returns management, and complementary commerce technologies.

• Hands-on software development or implementation experience.

• Experience with cloud platforms, integration technologies, and iPaaS solutions.

• Experience supporting multi-million-dollar enterprise software opportunities.

#LI-KT1 #LI-REMOTE

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range:

Minimum: $138,000 USD Maximum: $235,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.