Principal PMT, Agentic AI Delegation, Identity

Amazon; Seattle (WA); On-site; USD 180,000 - 243,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon seeks a customer-obsessed product manager to build CX experiences enabling AI Agents to transact for Amazon customers. Own end-to-end strategy for agent authentication, authorization, and delegation—ensuring secure, frictionless agent shopping, payment, and actions for customers.

The Identity Services team focuses on scalable trust and identity for agent-mediated commerce, with mentorship, collaboration with top engineers, and opportunities to shape the future of agent-driven shopping.

Qualifications

• 8+ years of product or program management, product marketing, business development or technology experience.
• Experience with feature delivery and tradeoffs of a product.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience technical product management.

Responsibilities

• Customer-Centric Strategy: Define and evolve the Agent Identity and Agent Transaction strategy to earn customer trust and reduce friction.
• Customer Experience Definition: Write customer-focused requirements and user stories; ensure compliance improves experience.
• Roadmap Planning: Prioritize initiatives by customer impact and deliver a regular cadence of releases.
• Cross-Functional Advocacy: Align Identity, Agentic Commerce, Payments, and Fraud teams on standards that protect customers.
• Measure Signals: Track task completion, time saved, confidence scores, opt-in rates, and revocation points to improve experience.

Skills

8+ years PM experience

End-to-end product delivery

Roadmap strategy

Engineering discussions

Education

Bachelor's degree

Job description

Description

We are seeking a customer-obsessed product manager to build CX experiences that enable AI Agents to transact on behalf of Amazon customers. This PM will own the end‑to‑end strategy for agent authentication and authorization, and delegation—ensuring that when an agent shops, pays, or takes action for a customer, it's both secure and frictionless.

We are seeking a customer-obsessed product manager to build CX experiences that enable AI Agents to transact on behalf of Amazon customers. This PM will own the end‑to‑end strategy for agent authentication and authorization, and delegation—ensuring that when an agent shops, pays, or takes action for a customer, it's both secure and frictionless. This team has a "Work Hard, Have Fun, Make History" attitude. On a typical day, you might deep dive into agent transaction metrics to understand conversion drop‑offs, define consent and spending‑limit controls that give customers confidence, partner with Agentic Commerce and Payment teams on integration architecture, consult with top engineers and designers at Amazon on novel delegation models, or explore radical new approaches to trust and identity in an agent‑first world. You will be surrounded by people who are incredibly smart, passionate about Identity, and believe we are only scratching the surface of what AI agents can do to help customers everywhere.

Do you want to help define the future of how AI agents act on behalf of Amazon customers—browsing, comparing, purchasing, and managing orders—while keeping customers in control? Can you help Amazon create compelling, trust‑building experiences where customers confidently delegate shopping tasks to intelligent agents?

Our team is known internally as the Identity Services team. We own the systems that authenticate hundreds of millions of customers across Retail, Alexa, Prime Video, and Amazon Pay. Now we're extending that foundation to agent‑mediated commerce: defining how agents prove who they act for, what they're allowed to do, and how customers grant, monitor, and revoke that authority.

Mentorship And Career Growth

Our team is dedicated to supporting new team members. We have a broad mix of experience levels and Amazon tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our PMs truly enjoy mentoring and onboarding new team members through one‑on‑one mentoring and thorough, but kind, doc reviews. We care about your career growth. We take your career goals and objectives into account when deciding ownership areas—helping each team member develop into a better‑rounded PM and enabling them to take on more complex features and services in the future.

Key job responsibilities

• Customer-Centric Strategy: Start with the customer and work backwards. Deeply understand how customers want to delegate shopping tasks to AI agents—what makes them feel safe, in control, and delighted. Use those insights to define and evolve the Agent Identity and Agent Transaction strategy, ensuring every feature earns customer trust and removes friction from agent‑assisted shopping.
• Customer Experience Definition: Write requirements from the customer's perspective. Define what a customer sees, feels, and controls when an agent acts for them—from granting permission, to reviewing an agent's cart, to revoking access. Produce user stories that articulate the customer's mental model of trust, not just system requirements. Partner with Legal and Privacy to ensure compliance enhances (not hinders) the customer experience.
• Roadmap Planning: Prioritize ruthlessly based on customer impact. Sequence initiatives—consent experiences, spending controls, agent authorization, and transaction transparency—by asking "which capability would customers miss most?" Deliver a consistent cadence of releases that measurably improve how easily and confidently customers let agents shop on their behalf.
• Cross‑Functional Customer Advocacy: Represent the customer's voice across Identity, Agentic Commerce, Payments, and Fraud teams. Influence partner teams to adopt shared standards that put customer transparency and control at the center of agent transactions. Ensure no team's technical decision degrades the end‑to‑end customer experience.
• Measure What Matters to Customers: Define and monitor metrics that reflect customer outcomes—task completion rates, time saved through agent delegation, customer confidence scores, opt‑in and retention rates, and friction points that cause customers to revoke agent access. Use these signals to continuously improve the experience and close gaps between what customers expect and what agents deliver.

Basic Qualifications

• 8+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience technical product management

Preferred Qualifications

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10460000