Principal PM-T, Pre-owned CX, Amazon

Amazon; Seattle (WA); On-site; USD 161,000 - 280,000; Full time

Job summary

An established industry player is seeking a Principal Product Manager – Technical to lead the charge in enhancing the pre-owned shopping experience. This role offers a unique opportunity to shape a customer-centric roadmap that not only drives engagement but also promotes sustainable shopping practices. You will collaborate closely with diverse teams, leveraging your expertise to innovate and optimize the customer journey from discovery to purchase. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences, this position is perfect for you. Join this innovative firm and make a significant impact on the future of shopping!

Benefits

Medical benefits

Equity options

Sign-on bonuses

Flexible work hours

Qualifications

• 7+ years of experience in technical product or program management.
• Proven ability to influence cross-functional teams and senior leaders.

Responsibilities

• Define and drive the pre-owned shopping experience product vision.
• Manage a portfolio of experiments to optimize customer experience.

Skills

Product Management

Technical Product Management

Cross-functional Collaboration

Strategic Thinking

Experimentation

Education

Bachelor's degree

Tools

Project Management Methodologies

Job description

Job ID: 2890878 | Amazon.com Services LLC

Amazon is the “Everything Store” and as global customer demand for pre-owned product grows, we want buying a pre-owned product to be as seamless and exciting as buying a new one. Across Amazon, there are multiple ways to shop pre-owned products, including Amazon Renewed, Amazon Resale, Devices Pre-owned, 3P Used, and Amazon Pre-loved. These teams are collaborating to define a best-in-world pre-owned shopping experience that offers customers meaningful savings. This role works closely with engineering partners across the company to innovate for global customer impact.

We seek an experienced and entrepreneurial Principal Product Manager – Technical with a passion for delivering world-class customer experiences and who enjoys the thrill of experimentation, optimization, and close collaboration across a diverse stakeholder group. The ideal candidate is a self-starter with excellent product management skills, a strategic thinker, and a strong communicator with excellent cross-org collaboration skills. This is a unique opportunity to build, develop, and drive a globally relevant, customer-centric roadmap, in a way that increases Amazon’s relevance and accessibility to a broader customer audience and encourages more sustainable shopping practices.

The Pre-Owned CX Principal Product Manager will own defining and driving the Amazon pre-owned customer experience product vision and roadmap across the end-to-end customer journey. The role will work across multiple business, design, product, and engineering teams to develop foundational shopping experiences, including inspiration, discovery, evaluation, detail page optimization, pricing, purchasing, personalization, and more. The role is inherently high visibility and will work closely with partners in this exciting pre-owned space across the company to accelerate and amplify our shared investments and drive global customer impact.

Key job responsibilities

1. Defining a CX vision for the pre-owned shopping experience in partnership with UX design and pre-owned business teams, developing an actionable product roadmap, and identifying and influencing product/engineering teams to run experiments.
2. Driving ideation and management of a portfolio of experiments, some that span multiple teams and shopping experiences, and some that dive deep in one CX area.
3. Leveraging your high judgment to prioritize opportunities that drive the most strategic value; working with design teams to scope design effort, set/track goals and triage priorities across product/engineering teams.
4. Utilizing your varied background and skillsets to dive deep with designers on UX decisions and drive technical conversations with engineering partners to create roadmap planning.
5. Developing and driving mechanisms with senior leaders on the progress of the CX work and areas where support is needed.

BASIC QUALIFICATIONS

• Bachelor's degree
• 7+ years of technical product or program management experience
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience in technical product management
• Proven ability to earn trust with and influence cross-functional teams and senior leaders

PREFERRED QUALIFICATIONS

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.