Principal Platform Architect - Federal

ServiceNow; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

ServiceNow in the United States is seeking a senior platform architect embedded in a customer outcomes consulting practice. You will lead architecture engagements for federal government clients, translating complex requirements into scalable platform designs and guiding delivery across cross-functional teams to achieve measurable outcomes.

You will partner with consulting, engineering, product, and delivery teams to align on technical and business outcomes, translate stakeholder needs into

Qualifications

• Extensive experience designing and implementing large-scale platform solutions.
• Senior architect or principal engineer on enterprise programs.
• Strong communication skills for executive and technical audiences.

Responsibilities

• Lead end-to-end platform architecture engagements for federal agency customers
• Design and oversee implementation of large-scale, enterprise-class platform solutions
• Partner with consulting, engineering, product, and delivery teams to align on technical and business outcomes
• Translate stakeholder needs into technical architectures, roadmaps, and phased implementation plans
• Guide customers through platform adoption, integration, and modernization efforts
• Operate as a trusted technical advisor throughout the customer engagement lifecycle

Skills

Platform architecture

Senior architect

Cross-functional collaboration

Federal government experience

Technical advisory

Job description

Role overview

A senior platform architect position embedded in a customer outcomes consulting practice, leading platform architecture engagements for federal government clients. The work centers on translating complex mission and business requirements into scalable platform designs and steering delivery across multi-functional teams to achieve measurable customer outcomes.

Responsibilities

• Lead end-to-end platform architecture engagements for federal agency customers
• Design and oversee implementation of large-scale, enterprise-class platform solutions
• Partner with consulting, engineering, product, and delivery teams to align on technical and business outcomes
• Translate stakeholder needs into technical architectures, roadmaps, and phased implementation plans
• Guide customers through platform adoption, integration, and modernization efforts
• Operate as a trusted technical advisor throughout the customer engagement lifecycle

Requirements

• Extensive experience designing and implementing large-scale platform solutions
• Background operating as a senior architect or principal engineer on enterprise programs
• Demonstrated ability to partner across multi-functional teams in consulting or delivery settings
• Eligibility and ability to support federal client work while based in the United States
• Strong communication skills for engaging both technical audiences and senior customer stakeholders