Principal Partner Account Manager

Salesforce; San Francisco (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Salesforce is seeking an experienced ISV Partner Account Manager to lead a portfolio of strategic partners across Sales or Service segments. You will drive revenue, platform adoption, and marketplace momentum in the AMER Apps, Agents and Integrations group.

You will manage end-to-end partner engagements, negotiate complex agreements, and champion AI-first initiatives across the partner ecosystem, including AgentExchange and Slack integrations.

Qualifications

• 5-10+ years in ISV, technology or product partnership and/or sales in SaaS/PaaS/AI.
• Consistent quota attainment and portfolio growth experience.
• Strong work ethic, critical thinking, problem solving, business acumen and technical aptitude.
• Excellent written and verbal communication; ability to synthesize complex updates.
• Ability to prioritize and adapt in a fast-paced environment.
• Clear view on how AI and Agents transform industries and opportunities ahead.
• Proficiency with Salesforce, Slack, Google Workspace and AI productivity tools.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Leadership: represent partners to Salesforce stakeholders and act as trusted advisor to partner leaders.
• Portfolio Growth: grow named partners and drive adoption of Agentforce, Data 360, Slack, AIforce.
• Commercial Execution: manage GTM with partners, forecast business, and negotiate revenue shares.
• Model AI‑first: adopt Salesforce AI tools and external AI tools to boost productivity with partners.

Skills

Communication

Critical thinking

Problem solving

Business acumen

Technical aptitude

Education

Bachelor's degree

Tools

Salesforce

Slack

Google Workspace

AI productivity tools

Job description

Job Category

Sales

JD: ISV Partner Account Manager / Sr. PAM / Principal PAM

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About The Role

Salesforce's ISV partner ecosystem is a powerful engine that drives revenue, innovation and customer success. Our partners connect to and extend the Salesforce platform's value by embedding their data, workflows and agents in the flow of work for our mutual users. The AMER Apps, Agents and Integrations (AAI) organization seeks an experienced Partner Account Manager (PAM) for it's Sales or Service aligned partner portfolio.

As Partner Account Manager (PAM) you'll be responsible for named partner relationships across build, market, go-to-market, support and operate motions. In doing so you'll play a meaningful role in driving Salesforce revenue metrics, next-gen platform adoption and the launch of our transact-able marketplace on the AgentExchange- where customers go to discover and purchase trusted solutions across Salesforce and Slack. Partners you manage will include leaders in the sales productivity, revenue intelligence, data enrichment, content management, enterprise search and productivity spaces.

Key Responsibilities

• Leadership: Internally, represent partners to influence Salesforce stakeholders across Global Partners, Distribution, Product or Marketing. Externally, establish yourself as a trusted advisor to partner leaders across functions; evangelize the Salesforce platform, partner program and priority initiatives to ensure buy-in, resourcing and execution.
• Portfolio Growth: Apply a \"GM mindset\" to grow your portfolio of named partners. Own portfolio strategy for driving partner adoption of our next‑gen platform (Agentforce, Data 360, Slack, AIforce). Deliver revenue, platform adoption and marketplace targets. Ensure focus on both in‑quarter deliverables and also the work that will produce dividends for years to come. Prioritize partner opportunities for investments from Partner Solutions, Partner Marketing, Partner Success and Co‑Innovation.
• Commercial Execution: Manage go‑to‑market initiatives with partners that drive pipeline; successfully sign and onboard partners to AgentExchange Commerce and drive Private Offers transactions; accurately forecast the business across key metrics. Inspect partner health metrics to proactively raise risks and opportunities, own the plan to address or pursue them. Lead the negotiation of complex and material revenue share agreements.
• Model AI‑first: personally adopt and champion Salesforce AI tools like Coworker and Slackbot, as well as external AI tools to drive personal productivity and business outcomes with partners

Qualifications

Required

• 5-10+ years in ISV, technology or product partnership and/or sales experience in the SaaS, PaaS or AI
• Consistent track record of achieving quota and targets, territory growth and partner growth
• Strong work ethic, critical thinking, problem solving, business acumen and technical aptitude
• Excellent written and verbal communication; ability to synthesize complex situations into crisp updates
• Ability to effectively prioritize and embrace change in a fast paced, demanding environment
• Compelling point of view for how AI and Agents are transforming industries and the opportunities ahead
• Proficiency with Salesforce, Slack, Google Workspace and AI productivity tools
• Bachelor's degree or equivalent professional experience

Additional

• Knowledge of Salesforce next‑gen platform technologies Agentforce, Data 360, Slack, AIforce
• Experience working at or with a Cloud or Hyperscaler Marketplace
• Experience working at or with AI labs, MCP solutions or Consumption business models

Why This Role

This is an exciting opportunity to lead a high impact portfolio at the center of our industries major shifts on Platform, AI, Agent and Marketplace. The AMER Apps, Agents and Integrations partners will continue to play a huge role in helping Salesforce drive adoption and consumption of our products, grow our revenues and and deliver customer success.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact