Principal Managing Partner, FSI & PS

Workday, Inc.; New York (NY); On-site; USD 175,000 - 263,000; Full time

Job summary

An established industry player is seeking a Managing Partner to lead customer success initiatives. This role focuses on enhancing customer relationships, ensuring successful Workday deployments, and driving subscription revenue growth. The ideal candidate will have extensive experience in Workday implementations and a strong background in project management. You will collaborate with sales teams and provide strategic direction to ensure customer satisfaction and retention. Join a dynamic team where your contributions will directly impact customer experiences and organizational success.

Qualifications

• 3+ years of direct experience with Workday as an implementation leader.
• 10+ years of experience deploying modern Finance and HR technology solutions.

Responsibilities

• Advocate for assigned customers and orchestrate resources to fulfill obligations.
• Develop and sustain executive relationships with customers.
• Collaborate with Sales and Services Executives to position Workday products.

Skills

Workday Implementation

Project Management

Customer Relationship Management

Sales Coordination

Communication Skills

Tools

CRM Software

Job description

The Managing Partner (MP), LE Industries, is a member of the regional services leadership team and is accountable for the overall success of an assigned group of deploying and production customers. The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The role will concentrate on customers using our subscription adoption product, Workday Success Plans. The MP will orchestrate developing and maintaining executive relationships, taking accountability for the successful deployment of the Workday solution, positioning additional services into their customer base, ensuring customers consume the components of their Success Plan, and encouraging an effective reference motion.

Success is measured by customer satisfaction, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.

Areas of Responsibility

• Advocate for assigned customers across Workday
• Orchestrate resources to fulfill Workday’s obligations under a Success Plan
• Promote a remarkable experience that smooths future renewals
• Collaborate with Sales Executives and Services Executives to position and sell Workday products, deployment risk mitigation services, and post-production offerings
• Develop and sustain customer executive relationships
• Maintain accurate contact records of customer interactions in CRM software
• Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer
• Serve on and actively participate in customer steering committee meetings
• Provide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issues
• Receive concerns from customer executives and coordinate workmates to resolve the situation
• Work with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes
• Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success Plan
• Engage the appropriate workmates to support account planning and feature adoption strategies
• Seek customer stories and champions who will speak with prospective customers

About You

Basic Qualifications

• 3+ years direct experience with Workday as an implementation leader, business function owner, or hands-on configuration resource
• 10+ years career experience including deploying modern Finance and HR technology solutions at a project or program manager level

Other Qualifications

• Industry exposure to Banking, Insurance, Asset Management, Management Consulting, Technology Consulting, or Staffing
• Able to write an internal customer account plan
• Able to travel up to 50%
• Experience with diplomatic coordination or collaboration with executives
• Consistent record of positioning / selling professional services
• Experience working with software sales teams to position / sell additional software products
• Ability to handle / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets
• Leadership abilities to motivate and coordinate a matrixed team of individuals at multiple levels within an organization
• Willingness to ‘roll up one’s sleeves’ and assist wherever needed
• Great teammate who will work across the organization to continue improving the way we stay relevant for our customers
• Willing to manifest a little fun for workmates and customers!
• Excellent communication, management, mediation, and organization skills

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission / bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please.

Primary Location : USA.NY.New York CityPrimary Location Base Pay Range : $175,200 USD - $262,800 USDAdditional US Location(s) Base Pay Range : $148,900 USD - $262,800 USD