Principal IT Systems Administrator

Florida Power & Light; Town of Florida (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

A major utilities provider is seeking a Principal IT Systems Administrator to oversee the provisioning, installation, and configuration of systems. Ideal candidates will have over 6 years of experience along with a High School Diploma or equivalent. This is a full-time position based in New York, with a focus on optimizing IT operations and ensuring system reliability.

Qualifications

• High School Graduate/GED.
• Bachelor’s or equivalent experience.
• 6+ years of experience.

Responsibilities

• Oversees provisioning, installation, configuration, and operation of systems.
• Collaborates with project teams on technical issues.
• Serves as a technical escalation point for technicians and customers.
• Lead automation and AI-enhanced processes to improve delivery efficiency.
• Utilize ServiceNow for reporting and dashboards to communicate activity.
• Provide on-call escalation support and backup coverage as needed.
• Ensure cyber security is integrated into strategic and tactical activities.

Skills

IT Operations

Incident Management

ServiceNow

Cyber Security

Automation

Education

Bachelor’s degree

High School Grad / GED

Job description

Join to apply for the Principal IT Systems Administrator role at Florida Power & Light

Requisition ID: 92118

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel‑efficient, cost‑effective power generation fleets and industry‑leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Role Overview

This role works within FPL's IT Operations organization, helping optimize reliability and security of systems. You enjoy working closely with customers and know how to manage customer relationships to achieve the best results. You are result‑oriented, perform the assigned duties with high autonomy and commitment, and provide periodic updates to management. Planning and organizing are two of your strong characteristics, and you can see the big picture.

Role Specific Duties & Responsibilities

• Works with Managed Service Provider leadership to identify and drive implementation of solutions to continuously improve IT Operations services. Validates MSP performance data to ensure alignment with customer expectations.
• Is responsible for the direction, analysis and continuous improvement of the following disciplines:
  • System and Configuration Item (CI) transition to operations (TTO)
  • Incident Management / Major Incident Management
  • Problem Management – root cause analyses and continuous improvement in system reliability
  • Server and workstation patching, compliance and vulnerability reduction
  • Works with monitoring engineers to continuously improve issue prediction and detection, as well as incident avoidance and automated response.
• Drives the ongoing adoption of process improvements, automation, and AI to enhance the efficiency and delivery of IT Operations services.
• Uses ServiceNow capabilities, such as reporting and dashboards, to analyze and communicate Operational activities.
• Performs other duties as assigned during Storm and other urgent situations.
• Integrates Cyber Security into all strategic and tactical activities.
• May be asked to provide On‑Call escalation support on a rotational basis.
• Provides backup coverage for DWA and Fusion Center Operations Systems Administrator on an as needed basis.

Job Overview

This position oversees provisioning, installation, configuration, operation, customer support, and maintenance of systems hardware, infrastructure application software, and related infrastructure. Employees in this role participate in technical research and development to enable continuing innovation within the infrastructure. Individuals ensure that system hardware, operating systems, software systems, infrastructure applications, and related procedures adhere to organizational values.

Job Duties & Responsibilities

• Assists project teams with technical issues in the initiation and planning phases of new projects
• Applies in-depth knowledge and experience in own discipline while continuing to acquire and develop higher‑level knowledge and skills
• Uses best practices and knowledge of internal or external business issues to improve services
• Builds in-depth knowledge of the organization, processes, and customers
• Solves complex problems while applying judgment and discretion
• Analyzes possible solutions creatively
• Acts as a resource for colleagues, offering instruction, guidance, and direction to others
• Directs the work of other staff members, when needed
• Serves as a technical escalation point for technicians and customers
• Performs other job‑related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor’s or Equivalent Experience
• Experience: 6+ years

Preferred Qualifications

• Bachelor’s Degree

Employee Details

• Employee Group: Exempt
• Employee Type: Full Time
• Job Category: Information Technology
• Organization: Florida Power & Light Company
• Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [e-mail], providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1‑844‑694‑4748. Please do not use this line to inquire about your application status.

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