Principal IT Analyst - Veeva RIM

Biogen; Cambridge (MA); On-site; USD 121,000 - 162,000; Full time

Job summary

Biogen is seeking a Principal IT Analyst to design, build, implement, and maintain Veeva Vault RIM, driving the transformation with technology at the core. You will lead complex enhancements, collaborate with business and IT teams, and translate requirements into robust RIM solutions for regulatory compliance and user satisfaction.

You will mentor teams, explore emerging technologies including AI, and help shape an application roadmap aligned with Biogen’s strategic objectives.

Qualifications

• 5+ years of IT experience, including 2 years in Veeva RIM administration and service delivery.
• Undergraduate degree in Computer Science or equivalent education and experience.
• Expert knowledge of RIM platforms, preferably with relevant certifications.
• Proven data analytics, reporting, and dashboarding capabilities (Excel, PowerBI, Tableau).
• Familiarity with incident and change management processes.
• Understanding of SAFe Agile framework and cross-functional collaboration.
• Strong communication skills for business leaders and IT teams.

Responsibilities

• Plan and implement complex enhancements and incremental updates to Veeva Vault RIM.
• Collaborate with cross-functional teams to align requirements with development work.
• Work with ITSO to implement a strategic application roadmap.
• Translate business requirements into functional specifications and perform impact analysis.
• Develop strategies for system integration, ensuring interfaces meet requirements.
• Provide oversight and mentor internal and external development teams.

Skills

Veeva RIM administration

Data analytics

Power BI

Tableau

Excel

Incident management

SAFe Agile

Communication skills

Education

Bachelor's degree in Computer Science or equivalent education and experience

Tools

Veeva Vault RIM

Job description

About This RoleAs a Principal IT Analyst, you will play a critical role in designing, building, implementing, and maintaining Veeva Vault RIM. Biogen is undergoing a business transformation with technology as a core enabler. Veeva Vault RIM is a critical component of this transformation, and you will be leveraging your expertise to ensure high-quality service delivery, optimal system performance, and seamless user experiences. Acting as the IT Techno-Functional Analyst, you will collaborate closely with cross-functional teams, including business analysts, technical architects, system configurators and project managers, to deliver upgrades, enhancements, new modules, and other initiatives aligned with strategic business roadmaps. Your work will directly support Biogen’s Employee Experience and GxP compliance, ensuring that our RIM system meets regulatory requirements and user needs. This role combines technical leadership, business process understanding, and hands-on implementation, making it integral to our commitment to excellence in RIM.What You’ll DoPlan and implement complex enhancements and incremental updates to Veeva Vault RIM application including adding additional modules to the existing vault implementationCollaborate with cross-functional business and IT teams to avoid misunderstanding between requirements and developers work, reducing errors / findings by business testing and multiple rounds reworkWork with the IT System Owner (ITSO) to implement a strategic application roadmap that supports business and functional objectives.Translating Business Requirements into Veeva RIM functional & solution specifications, providing impact analysis on current configurations and dependencies to ensure solution fitnessDevelop and facilitate strategies for system, data and application integration, ensuring that interfaces supporting business requirements are properly identified, designed, and implemented.Provide oversight and mentor development teams. Work with and manage team of internal and external 3rd party technical resources performing analysis, design, configuration, development, testing, and deployment activities.Conduct in-depth research on emerging technologies, including AI, to support systems development initiatives. Provide expert guidance to IT and Business management regarding technology trends and best practices that optimize solutions.Test new applications, major/minor releases, and recommend feature enhancements for system optimization.Develop, roll out, and support business and application services to meet evolving user needs.Support M&A and Divestiture activities by extracting or importing data into target systems as needed, including coordinating with the support team as requiredWho You AreYou are a resourceful and solution-oriented IT professional who thrives on delivering exceptional customer experience. You excel at troubleshooting complex issues, conducting root cause analyses, and driving continuous improvement. Your ability to adapt to varying technical expertise levels enables you to effectively communicate with both business subject matter experts and IT architects. You are passionate about leveraging technology to enhance regulatory business processes and ensure compliance in a regulated environment.Required Skills5+ years of IT experience, including 2 years in Veeva RIM administration and service delivery.An undergraduate degree in Computer Science or equivalent education and experience.Expert technical knowledge of RIM platforms, preferably with relevant certifications.Proven expertise in data analytics, reporting, and dashboarding tools such as advanced Microsoft Excel, PowerBI, Tableau, or other business intelligence platforms.Knowledge of industry best practices in RIM.Experience in user and application support.Familiarity with incident and change management processes.Understanding of SAFe Agile framework.Strong communication skills to work both with business leaders and IT teamsPreferred SkillsExperience in SLA management.Understanding of middleware, SFTP, Single Sign-On, and enterprise architecture concepts.#LI-HybridJob Level: ManagementAdditional InformationThe base compensation range for this role is: $121,000.00-$162,000.00Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being ; including, but not limited to:Medical, Dental, Vision, & Life insurancesFitness & Wellness programs including a fitness reimbursementShort- and Long-Term Disability insuranceA minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)Up to 12 company paid holidays + 3 paid days off for Personal Significance80 hours of sick time per calendar yearPaid Maternity and Parental Leave benefit401(k) program participation with company matched contributionsEmployee stock purchase planTuition reimbursement of up to $10,000 per calendar yearEmployee Resource Groups participationWhy Biogen?We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.