Principal Instructor - ArcGIS Enterprise

ESRI; San Antonio (TX); On-site; USD 86,320 - 134,160; Full time

Benefits offered by this job

Health and welfare benefits

401(k) and profit-sharing programs

Vacation leave

Job summary

ESRI is seeking an Instructor to empower customers through innovative GIS training in San Antonio, TX. This role involves developing dynamic learning environments and collaborating with organizations to enhance their use of ArcGIS software.

Ideal candidates will have over 8 years of professional experience in GIS, including classroom facilitation. The position offers a competitive salary, relocation assistance, and a robust total rewards package including health benefits and vacation leave.

Qualifications

• 8+ years of experience using Esri's software capabilities.
• 5 years in ArcGIS Enterprise or Enterprise Geodatabases.
• 2 years in classroom facilitation and instructional delivery.

Responsibilities

• Develop and deliver training programs for enhancing ArcGIS user skills.
• Collaborate with customers on sustainable GIS workflows.
• Promote ArcGIS adoption and identify its value in business processes.
• Communicate the impact of GIS with compelling narratives and visualizations.

Skills

Teaching skills

GIS knowledge

Communication skills

Collaboration skills

Feedback incorporation

Education

Bachelor's degree in Geography, GIS, Computer Science, or related field

Tools

ArcGIS Enterprise

Web-based meeting tools

Job description

Overview

In this position, you will use your teaching skills and GIS knowledge to empower our customers with our innovative GIS software. As an Esri Instructor, you will create a dynamic learning environment through hands‑on training, interactive instructions, and engaging activities. You will partner with organizations to expand the use of ArcGIS maps and applications across their organizations and communicate the strategic impact of GIS programs.

The contributions you make in this role will support Esri customers across many industries including but not limited to Defense and Intelligence, Public Safety, and Health and Human Services. The work you do will enable customers to grow their ArcGIS user skills, productivity, and confidence in addition to ensuring sustainable GIS workflows and operations.

Esri has a Relocation Assistance Program and can provide support with relocating to the San Antonio, TX area for this position.

Responsibilities

• Grow user skills. Develop and deliver training programs through various formats and methods including in‑person, virtual and hybrid offerings, to enhance users' proficiency in ArcGIS software both domestically and internationally. Identify and address skill gaps through targeted training sessions and workshops. Provide ongoing support and guidance to users, answering their questions and helping them overcome challenges. Stay updated on the latest GIS trends and technologies to ensure the training content remains relevant and up to date.
• Ensure sustainable GIS workflows. Collaborate with customers to understand their business processes and requirements. Provide guidance and training on best practices for designing and implementing sustainable GIS workflows. Deliver workshops and training sessions to educate customers on sustainable GIS workflows. Support customers in overcoming challenges and addressing any skill gaps related to workflow sustainability.
• Expand the use of ArcGIS. Actively promote the adoption of ArcGIS across customer groups. Identify potential use cases for ArcGIS in various business processes and demonstrate its value through facilitation. Develop and deliver training workshops and sessions to showcase the capabilities of ArcGIS. Collaborate with stakeholders to understand their needs and customize ArcGIS solutions to meet their needs.
• Communicate the impact of GIS. Develop compelling narratives and visualizations to effectively communicate the impact of GIS. Collaborate with Content Development and Creation teams to create engaging content, such as case studies and success stories. Present the value of GIS to customers. Stay informed about industry trends and research to provide insights on the broader impact of GIS in various domains.

Requirements

• 8+ years of professional experience leveraging Esri's software capabilities
  • 5 of those years should be in ArcGIS Enterprise or Enterprise Geodatabases
  • 2 of those years should include professional experience in classroom facilitation and instructional delivery
• Ability to handle multiple responsibilities while prioritizing student needs
• Strong listening skills and the ability to incorporate feedback to continuously improve instructional delivery and course materials
• Proven ability to collaborate with multiple cross‑functional teams
• Excellent verbal and written communications skills
• 20% travel time within the year to support an average of 10‑15 onsite customer training sessions per year
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US
• Bachelor's degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science or related field

Recommended Qualifications

• Familiarity with web‑based meeting tools
• Completion of an Esri technical certification and facilitation certification
• Demonstrated technical writing ability
• Up to 40% travel time, including international travel, to support an additional 10‑15 customer engagements
• Master's degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science or related field

Total Rewards

Esri's competitive total rewards strategy includes industry‑leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit‑sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is $86,320 — $134,160 USD.

Equal Opportunity Employer

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e‑mail address.