Principal Field Applications Engineer - Solutions Enablement

Supermicro; California, San Jose (MO, CA); On-site; USD 170,000 - 201,000; Full time

Job summary

An established industry player is seeking a Principal FAE - Solutions Enablement to join their dynamic team. This role involves developing new opportunities in the global IT market and requires strong customer focus and solution expertise. Responsibilities include leading a team, collaborating with sales to understand customer needs, and providing optimized technical solutions. The ideal candidate will have extensive experience in server architecture and IT infrastructure, along with excellent communication skills. Join a company that values innovation and offers a comprehensive benefits package, including potential bonuses and equity awards.

Qualifications

• 17+ years of experience in Compute/Storage Server and IT Infrastructure.
• Strong background in hardware diagnostics and system architecture.

Responsibilities

• Lead and mentor a team of FAEs to drive revenue growth.
• Develop solution architecture and deliver presentations to clients.
• Engage with C-level stakeholders to build trust and provide solutions.

Skills

x86 Server Architecture

Hardware System Design

Technical Communication

Leadership Skills

Linux

Windows

Virtualization Platforms

Basic Hardware Debugging

Education

Bachelor's Degree in Engineering

Master's Degree in Engineering

Job description

Job Req ID: 26162

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC, and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our global expansion has created numerous opportunities for talented professionals. We seek passionate engineers, technologists, and business leaders to join us.

Job Summary:

The Principal FAE - Solutions Enablement will be part of a dynamic team responsible for developing new or existing opportunities in the global IT market. The FAE will work with customers at all levels, manage projects with internal and external teams, and support business growth. Customer focus and solution expertise are key, along with ensuring business continuity and support. The FAE must coordinate with multiple departments to align projects with customer requirements.

Essential Duties and Responsibilities:

1. Recruit, lead, and mentor a team of FAEs to support revenue growth across assigned accounts.
2. Develop solution architecture and deliver presentations to expand account penetration and loyalty, especially within Fortune 1000 companies.
3. Collaborate with sales and extended teams to understand customer and partner requirements and provide optimized technical solutions.
4. Provide technical leadership during pre-sales and oversee solution implementation.
5. Engage effectively with C-level technical stakeholders to build trust.
6. Diagnose system architecture issues, hardware, and software interactions; possess basic hardware debugging skills.
7. Manage and lead product hardware and software engineers during development and in-field problem resolution.
8. Understand firmware, drivers, OS, and applications interactions that may cause system issues.
9. Develop and review system solutions, technical bids, and presentations.
10. Coordinate with departments to ensure customer satisfaction and timely issue resolution.
11. Build and demonstrate proof-of-concept solutions meeting customer needs.
12. Present the company's brand, products, and solutions to customers.
13. Visit customer sites to facilitate solution integration and issue resolution.
14. Travel up to 25% as required.

Qualifications:

• Bachelor's or Master's degree in engineering (computer science, computer engineering, electrical engineering preferred).
• Excellent communication and business skills.
• At least 17 years of experience in Compute/Storage Server, Data Center, or IT Infrastructure.
• Strong background in x86 server architecture, hardware system design, and diagnostics.
• Knowledge of firmware, Linux, Windows, and virtualization platforms is a plus.
• Strong technical communication and leadership skills for multidisciplinary investigations.
• Ability to work effectively under high pressure.

Salary Range:

$170,000 - $201,000. Compensation depends on location, experience, education, and skills. Benefits include a comprehensive package, with potential bonuses and equity awards.

EEO Statement:

Supermicro is an Equal Opportunity Employer, embracing diversity and providing equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or other protected statuses.