Principal, Enterprise Acceleration (AI Enablement) – Converse

Converse; Boston (MA); On-site; USD 131,000 - 276,000; Full time

Job summary

Converse is seeking an organizational change agent to translate emerging AI capabilities into practical business impact. You will use AI First and AI Native approaches to design change, redesign workflows, and scale solutions across functions.

You’ll lead cross‑functional initiatives, develop adoption plans, build alignment with stakeholders, and help teams move faster while delivering measurable business value.

Qualifications

• Applied understanding of generative AI, AI First and AI Native methods, with experience converting human‑designed workflow automation into AI First agentic workflows that deliver business results
• Experience leading complex cross‑functional initiatives and organizational change
• Ability to reimagine processes, improve ways of working and drive adoption; experience with process improvement methods (Six Sigma, Lean, Service Design, Human‑Centered Design) is a plus
• Strong executive communication, stakeholder influence and business case skills
• Knowledge of responsible AI, privacy, data protection and governance principles
• Change management experience or certification (Prosci or equivalent) is a plus
• Bachelor’s degree in Business, Technology, Organizational Development, or related field. Will accept any suitable combination of education, experience and training

Responsibilities

• Identify and scale high‑impact AI use cases across functions
• Develop roadmaps, business cases and adoption plans that deliver measurable impact faster
• Build and maintain alignment, using scorecards to track and share progress
• Serve as a subject matter expert, helping teams redesign workflows and use AI and automation to remove low‑value work, freeing capacity for high‑value work: strategy, creativity and agency
• Build leader and teammate capability through training, coaching, tools and hands‑on enablement
• Expand AI champions networks, tapping into expertise and experience across the business
• Partner with HR, Technology and Legal to enable responsible AI use
• Track value through capacity created, time saved, adoption and business outcomes
• Contribute to other enterprise strategic initiatives as needed

Skills

Generative AI

AI First

AI Native

Workflow automation

Cross-functional leadership

Process improvement

Executive communication

Privacy & governance

Change management

Bachelor’s degree (Business/related)

Education

Bachelor’s degree in Business, Technology, Organizational Development, or related field

Job description

The annual base salary for this position ranges from $130,800.00 in our lowest geographic market to $276,000.00 in our highest geographic market. Actual salary will vary based on a candidate's location, qualifications, skills and experience.

Information about benefits can be found here.

Who You’ll Work With

The Enterprise Acceleration & Operations team helps Converse teams and teammates perform at their best. We connect transformation and execution, partnering across the business to unlock growth, improve decision‑making and build new capabilities. You’ll work with leaders across HR, Technology, Strategy, Legal and every business function.

Who We Are Looking For

We’re looking for an organizational change agent who can turn emerging AI capabilities into practical business impact. You will use AI First and AI Native approaches to solve enterprise business opportunities, bringing together process excellence, employee experience and AI‑enabled transformation to make how we serve consumers more effective and efficient. Your work will create organizational capacity, improve the teammate experience, support better decision‑making and increase speed to impact across the business.

You are comfortable designing organizational change solutions, redesigning workflows, training teams, coaching leaders through change and partnering with business and technology teams to scale solutions. Most importantly, you see AI as an opportunity to transform the business so our teammates can focus on what they do best.

• Applied understanding of generative AI, AI First and AI Native methods, and AI‑enabled productivity tools, with experience converting human‑designed workflow automation into AI First agentic workflows that deliver business results
• Experience leading complex cross‑functional initiatives and organizational change
• Ability to reimagine processes, improve ways of working and drive adoption; experience with process improvement methods (Six Sigma, Lean, Service Design, Human‑Centered Design) is a plus
• Strong executive communication, stakeholder influence and business case skills
• Knowledge of responsible AI, privacy, data protection and governance principles
• Change management experience or certification (Prosci or equivalent) is a plus
• Bachelor’s degree in Business, Technology, Organizational Development, or related field. Will accept any suitable combination of education, experience and training

What You’ll Work On

Converse believes AI will reshape how work gets done. You will help lead that shift by building the mindsets, workflows and behaviors that help teams move faster, make better decisions and create more value at scale.

• Identify and scale high‑impact AI use cases across functions
• Develop roadmaps, business cases and adoption plans that deliver measurable impact faster
• Build and maintain alignment, using scorecards to track and share progress
• Serve as a subject matter expert, helping teams redesign workflows and use AI and automation to remove low‑value work, freeing capacity for high‑value work: strategy, creativity and agency
• Build leader and teammate capability through training, coaching, tools and hands‑on enablement
• Expand AI champions networks, tapping into expertise and experience across the business
• Partner with HR, Technology and Legal to enable responsible AI use
• Track value through capacity created, time saved, adoption and business outcomes
• Contribute to other enterprise strategic initiatives as needed

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in‑person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.