Principal Engineer- Product support

Altra; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading tech company as a Principal Product Support Engineer. You will leverage your experience in PowerShell and Bash to support enterprise clients with critical IT operations, ensuring smooth deployment and functionality of our flagship platform, Dr Migrate. Enjoy the flexibility of remote work in a collaborative environment, while contributing to innovative solutions in cloud technology.

Benefits

401(k)

Medical insurance

Flexible working hours

Qualifications

• Strong experience in technical support and scripting.
• Extensive knowledge of Microsoft Azure in enterprise environments.
• Experience debugging and resolving complex technical issues.

Responsibilities

• Assist clients with Dr Migrate deployments.
• Collaborate on feature development and bug resolution.
• Automate workflows using GitHub and scripting.

Skills

PowerShell

Bash

DevOps

Technical Support

Customer Service

Scripting

Troubleshooting

CI/CD

Education

Azure certifications (AZ-104, AZ-700, AZ-400)

Tools

JIRA Service Management

GitHub

Power BI

Azure

Job description

Direct message the job poster from Altra

Senior Talent Partner @ LAB3️ and Altra connecting great talent with ️ Azure | DevOps | Security | Data & AI & 365 opportunities in New Zealand…

Altra is a technology company focused on building powerful products that simplify complex IT operations. Trusted by global partners and used in mission-critical environments, our flagship platform, Dr Migrate, transforms how large enterprises modernise their infrastructure by streamling and optimising their migration to Microsoft Azure. At Altra, we combine deep technical expertise with a pragmatic, automation-first approach to solving the biggest challenges in cloud migration and IT transformation.

We’re looking for a Principal Product Support Engineer to join our growing global team and play a key role in supporting our customers and partners. You’ll bring hands-on expertise in scripting, troubleshooting, and infrastructure operations, with a strong focus on PowerShell and/or Bash development and debugging. Working remotely from anywhere in the United States (ideally on the west coast), you be a key player in product release cycles and the ultimate escalation point for all technical support matters.

What you will do for us:

• Assist enterprise clients and partners with Dr Migrate deployments and usage
• Triage, manage, and resolve customer issues using JIRA Service Management
• Debug and resolve complex technical problems using PowerShell and/or Bash
• Collaborate with the development team on bug identification and resolution
• Provide input into feature development and roadmap priorities
• Maintain and create support documentation and internal knowledge base articles
• Automate workflows and improve CI/CD practices using GitHub and scripting
• Support administration tasks in Power BI and Azure environments
• Schedule and deploy patches and execute other product related maintenance activities.

What you will bring to the party:

• Extensive experience in technical support, DevOps, or product engineering roles
• Strong experience in scripting with PowerShell and/or Bash (must-have)
• Proficiency in Azure DevOps, including pipelines and ticket workflows
• Deep knowledge of Microsoft Azure (AZ-104, AZ-700, AZ-400 certifications preferred)
• Hands-on experience with Azure Migrate in large-scale environments
• Good understanding of networking fundamentals (routing, subnets, etc.)
• Familiarity with APIs and integrating automation tools
• Strong experience with GitHub, including CI/CD pipelines and code management
• Power BI administration knowledge (workspaces, permissions) is desirable
• VMware and on-prem infrastructure experience is a strong plus
• Technical leadership- the ability to mentor, train and lead junior engineers.
• Excellent communication, problem-solving and customer service skills
• US citizenship- owing to sensitive government projects that require clearance

What's in it for you?

• Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus
• Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of cloud computing. #thinkahead
• Work with some of the industry's leading tech professionals - we are proud to have some of the best. #teamup
• Thrive in a team that is always learning, always innovating and making waves on a global scale. #standout
• Be part of a supportive working environment that values inclusion, flexibility, diversity and differences. #betrue
• Ultimately, we will help you to fear less and achieve more in a fast paced, innovative and cool environment - are you ready to accept the challenge? #fearlessachievemore
• Flexible, remote work. Work from anywhere in the United States of America! #flexit

Apply now to take the first step in becoming a part of an amazing product team or connect on LI for further details!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Consulting

• Industries

  IT Services and IT Consulting, IT System Custom Software Development, and Software Development

Referrals increase your chances of interviewing at Altra by 2x

Inferred from the description for this job

401(k)

Medical insurance

Get notified about new Product Support Engineer jobs in United States.

United States $60,000.00-$80,000.00 1 day ago

Technical Customer Support Engineer (remote)

Technical Support Engineer (Remote - US)

United States $90,000.00-$105,000.00 2 weeks ago

Technical Support Engineer (Remote - US)

South Carolina, United States 1 month ago

United States $90,000.00-$120,000.00 2 days ago

United States $97,000.00-$130,000.00 2 weeks ago

United States $72,000.00-$112,000.00 16 hours ago

Technical Support Engineer (Central/Mtn)

New York, NY $81,000.00-$101,500.00 1 day ago

Technical Support Engineer - Pacific Timezone

United States $60,000.00-$75,000.00 2 weeks ago

United States $80,000.00-$100,000.00 1 month ago

New York, United States $99,000.00-$139,000.00 1 month ago

Technical Support Engineer - SW and Mobile Apps

United States $115,000.00-$145,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.