Principal Engagement Manager - Paradox

Workday, Inc.; South Chicago Heights (IL); Híbrido; USD 155.000 - 232.000; Jornada completa

Descripción de la vacante

Workday, Inc. in Chicago, IL is seeking an Engagement Manager - Paradox to lead the delivery of complex customer projects from post-sale through successful implementation within a global services team.

You will build trusted advisor relationships with large-scale customers, apply our deployment methodology to ensure a consistent experience, develop and manage project plans, coordinate timelines and communications, and mentor teammates toward continuous improvement.

Formación

• 5+ years of project management with major enterprise implementations.
• 5+ years implementing Workday, Oracle, SAP, PeopleSoft or similar apps.

Responsabilidades

• Build relationships with large, complex customers as trusted advisor during deployment.
• Apply implementation methodology to ensure a consistent customer experience.
• Develop and manage project plans to deliver contracted products and services.
• Manage all timelines, operations, and client communications, including status checkpoints.
• Collaborate with internal teams to deliver configurations and integrations.
• Work with customer management to ensure smooth transition into release and adoption.
• Provide mentoring and document processes for continuous improvement.
• Advocate for customers with product teams and influence roadmaps.

Conocimientos

Project management

Workday deployments

ERP systems

Client relationship management

Cross-functional collaboration

Herramientas

MS Project

Smartsheet

Wrike

FinancialForce

Descripción del empleo

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Principal Engagement Manager will be an expert with the Workday Deployment Methodology while managing large to complex global deployments. In this role, they will use their broad expertise to resolve multiple complex issues in creative and effective ways. They will also support executive level expectations by providing internal recommendations to management, based on field experience, as to how to potentially enhance the Workday Deployment Methodology.

About the Role

As an Engagement Manager - Paradox you are responsible for leading the delivery of customer projects, from post-sale through to a successful implementation in one of the most exciting services delivery teams in Workday.

Responsibilities:

• Build strong relationships with our largest and most complex customers, acting as a trusted advisor and engagement manager throughout implementation.
• Apply our implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions.
• Develop and manage project plans to deliver the contracted products and services.
• Manage all project timelines, operations, and communications, both internally and with the client. This includes conducting regular status checkpoints, coordinating meetings, providing timely updates, tracking achievements and outstanding tasks, and providing insight to project risks, dependencies, and potential delays.
• Collaborate with internal teams to deliver platform configurations, integrate systems, enhance features, and track progress towards timely completion of deliverables.
• Work closely with the customer management teams to share knowledge and ensure a smooth transition into release and ongoing adoption.
• Provide knowledge sharing and mentoring to team members and document processes for continuous improvement.
• Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.

About You

Basic Qualifications

• 5+ years of experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
• 5+ years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.

Other Qualifications

• Functional experience with Talent Acquisition and related software is preferred
• Experience working on implementation projects for companies with 10,000+ employees
• Experience working with third party vendors and integration partners
• Excellent communication skills across multiple channels with the ability to adjust messaging to their audience
• Experience managing a formal project plan using project plan software (MS Project, Smartsheet, Wrike, Financial Force, etc.)
• Excellent facilitation skills and the ability to lead by influence
• Available to travel up to 5% for client engagements

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.IL.Chicago

Primary Location Base Pay Range: $154,700 USD - $232,100 USD

Additional US Location(s) Base Pay Range: $140,000 USD - $248,600 USD

Additional Considerations

If performed in Colorado, the pay range for this job is $147,400 - $221,000 USD based on min and max pay range for that role if performed in CO.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.

Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.

If you require a reasonable accommodation, you may email [e-mail] as far in advance as possible.