Principal Disability Management Services Analyst

University of California - San Francisco; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

The University of California - San Francisco is seeking a Principal Disability Analyst to assist employees with disabilities through effective accommodations and disability management. This position involves counseling, case management, and liaising between departments to ensure compliance with ADA and related laws.

Ideal candidates will have experience in disability management, strong communication skills, and expertise in legal frameworks concerning disability accommodation. The role supports both campus and health system employees, providing critical resources and training.

Qualifications

• 5–7 years of related experience in disability management or HR.
• Advanced knowledge of ADA and accommodation legal framework.
• Skill in communicating with various organizational entities.

Responsibilities

• Provide confidential disability counseling to employees.
• Review documentation to determine eligibility for services.
• Oversee accommodation processes for complex cases.

Skills

Disability management

Human resources knowledge

Communication skills

Analytical skills

Problem-solving

Customer-service orientation

Education

Bachelor’s degree in a related area

Advanced degree preferred

Tools

Microsoft Office

Job description

Job Summary

The Principal Disability Analyst provides temporary and permanent accommodation assistance to employees with occupational and non‑occupational injuries and illnesses in order to control costs of disability, reduce lost time, and balance the business needs of UCSF and the interests of disabled UC staff, faculty, residents, and postdoctoral scholars. This role serves as a management liaison; referral source for internal and external services; technical expert for the HR community, and as a direct service provider to campus and/or health system employees and multiple departments to facilitate the interactive process and reasonable accommodation. Consults on the worker’s compensation claims process in conjunction with the Third Party Administrator and the occupational medicine providers. Serves as a consultant to campus and health employees, Leave of Absence Specialists, Labor and Employee Relations representatives, Payroll Representatives, and other HR and UC members on state (CFRA, PDL, KinCare) and federal (FML) leave laws; disability benefits (workers’ compensation payroll, Lincoln Financial); and state and federal disability laws (FEHA, ADA, EEOC, PWFA).

Department Summary

Disability Management Services (DMS) is housed within UCSF Human Resources and serves both campus and health system employees, managers, and Human Resources professionals to facilitate the interactive process and reasonable accommodations, and to provide Tier 3 leave‑of‑absence support. DMS also manages the enterprise’s workers’ compensation program and the ergonomics program for the Health system.

Key Responsibilities

• Provide confidential disability counseling to academic, staff and student employees on medical work restrictions, interactive process, reasonable accommodation, leave of absence, return‑to‑work, workers’ compensation, and medical separation.
• Review and interpret documentation of complex disabilities to determine eligibility for disability services, including housing, workplace accommodations, leave of absence, or building compliance issues.
• Analyze and resolve complex disability/employment situations, provide guidance to other disability management and HR colleagues, and serve as Tier 3 for leave of absence concerns.
• Ensure adherence to the interactive process and report on case management; handle annual reporting and RFIs.
• Discuss accommodation needs with leadership and Academic Senate for escalated case management or review.
• Thoroughly document the basis for complex accommodation decisions to support medical separation or reassignment.
• Oversee and guide the accommodation process for complex cases, providing expert advice and ensuring reasonable accommodations are implemented.
• Provide training to departments and campus community on disability management, workers’ compensation, and leave of absence.

Required Qualifications

• Bachelor’s degree in a related area and/or equivalent experience or training.
• 5–7 years of related experience, including disability management and/or human resources in a large organization.
• Advanced knowledge of the legal framework involving ADA and accommodations for individuals with disabilities under state and federal laws.
• Advanced knowledge of procedures for assessing and determining disability accommodation issues, including the Disability Compliance Office procedures.
• Advanced knowledge of assessment, accommodation, and intervention techniques for employee specialties such as learning disorders, mobility disability, and visual impairment.
• Skill to communicate with leaders, legal, and other organizational entities regarding employee accommodations and work needs, both verbally and in writing.
• Effective interpersonal skills, customer‑service orientation, and active listening skills.
• Effective analytical and problem‑solving skills, and critical thinking ability.
• Expert ability to develop course materials on reasonable accommodation and leave of absence and deliver content effectively to diverse populations.

Preferred Qualifications

• Advanced degree preferred.
• Knowledge of organization‑specific computer applications, including Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Understanding of supplemental disability benefits.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.