Principal Digital Architect – Customer Experience

McKesson; Irving (TX); On-site; USD 187,400 - 312,400; Full time

Job summary

McKesson in Irving, TX is hiring a Principal Digital Architect for Customer Experience. This hybrid role involves leading strategic architectural initiatives to enhance technology solutions and service quality across the organization.

The ideal candidate will bring over 15 years of experience, a strong technical background, and exceptional leadership skills to mentor teams and drive digital transformation.

This position offers a competitive salary range from $187,400 to $312,400 based on experience.

Qualifications

• 15+ years of experience as a Principal Architect in complex organizations.
• Proven track record of managing cross-functional programs.
• Exceptional leadership skills to inspire teams.

Responsibilities

• Drive architectural strategy and execution for technology solutions.
• Enhance service quality and budget transparency.
• Lead the Enterprise Architecture reviews.

Skills

Technical leadership

Digital transformation

Cost management

Team mentoring and leadership

Communication skills

Education

Bachelor’s degree in Business Administration, IT, or related field

Master’s degree preferred

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Title: Principal Digital Architect - Customer Experience

Work location: Irving, TX / Alpharetta, GA (Hybrid role)

Current Need

McKesson is seeking a dynamic and innovative Principal Digital Architect - Customer Experience to join our team. This role is pivotal in driving the architectural strategy and execution that supports our organization's mission to streamline technology, enhance service quality, and deliver business value through modern solutions.

Key Responsibilities

Cost Management

• Enhance budget and cost transparency for our business partners.
• Identify opportunities to streamline technology by removing redundant assets and solving problems more intelligently.
• Improve architecture quality to reduce project waste and increase completion rates.
• Develop strategic plans to sunset outdated hardware, including AS400 systems.

Quality Assurance

• Elevate service quality for stakeholders across the organization.
• Lead programs to enhance architectural talent and skills within McKesson CET Team
• Establish a CET architecture review board to ensure alignment with enterprise standards.
• Actively engage in the Enterprise Architecture review board to drive standard practices across McKesson Technology.
• Support and achieve an On Time On Budget (OTOB) delivery rate exceeding 80%.
• Ensure uptime of over 99% for critical applications through the CET Technology Quality Program.
• Ensure disaster recovery plans are architecturally sound for our most critical platforms.

Value Creation

• Drive business value by leveraging data, AI, and Generative AI automation.
• Facilitate faster program delivery through deploying strong SDLC practices across the NAPD portfolio.
• Lead the Enterprise Architecture reviews for McKesson Technology Acceleration Program.
• Champion business streamlining through the deployment of modern AI technologies.

Leadership and Development

• Inspire teams to rethink and innovate the design and build of technology using modern methodologies and simpler approaches.
• Promote new technological approaches across all architectural teams.
• Mentor and develop the next generation of architectural talent, fostering leadership growth within the organization.

Critical skills required

• Proven experience as Principal Architect in a large, complex organization
• Bachelor’s degree in Business Administration, Information Technology, Engineering, Computer Science, or related field; Master’s degree preferred.
• 15+ years of Technical leadership experience in as a Principal architect with strategy consulting, or innovation leadership in large matrix organizations.
• Proven track record of managing large-scale, cross-functional programs that deliver business and technical outcomes.
• Deep understanding of digital transformation, emerging technologies, and their application in real-world business environments.
• Exceptional leadership skills with experience managing cross-functional teams.
• Strong understanding of technology management, with a focus on cost reduction and efficiency.
• Demonstrated ability to lead and implement quality improvement programs.
• Experience in driving digital transformation and value through technology.
• Excellent leadership skills with a track record of inspiring and developing teams.
• Strong communication skills, with the ability to articulate complex technical concepts to diverse audiences.
• Strategic thinker with the ability to manage multiple priorities and projects effectively.
• Experience establishing and operating an Architecture review board for a business unit.
• Deep understanding of composable architectures at scale. Thorough experience with large digital products with high scale (i.e. eCommerce & SFDC).

Education

Bachelor’s degree in a technical discipline, Computer Science preferred or relevant professional experience

Physical Requirements: General Office Demands

Must be authorized to work in the US. Sponsorship is not available for this position.

Relocation assistance / allowance is not budgeted for this position.

Our Base Pay Range for this position

$187,400 - $312,400

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to United States [e-mail] or Canada [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

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