Principal DEX Solutions Architect

Eaton; Peachtree City (GA); Remote; USD 141,000 - 207,000; Full time

Job summary

Eaton is seeking a Principal DEX Solutions Architect for strategic guidance in Digital Employee Experience. This role focuses on emerging technologies such as Generative AI, leading a team, and collaborating with stakeholders to ensure alignment with architectural principles. Candidates should have a strong background in ServiceNow and be capable of influencing senior leaders for successful project execution.

Qualifications

• 8+ years' experience in IT roles.
• 5+ years ServiceNow consulting.
• Experience leading large-scale implementations.

Responsibilities

• Provide strategic direction and architectural leadership for DEX platforms.
• Lead and mentor a team of Technical Architects.
• Collaborate with project stakeholders for seamless delivery.

Skills

Customer Focus

Collaboration

Communication

Presentation Skills

Education

Bachelor’s degree in computer science, information technology, engineering or a related field

Tools

ServiceNow

Nexthink

Dynatrace

SharePoint

Job description

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Join to apply for the Principal DEX Solutions Architect role at Eaton

Eaton’s Digital Employee Experience (DEX) team is seeking a Principal Digital Employee Experience Solutions Architect to join our team. This position can be based at any Eaton US facility or remotely within the US.

The Principal DEX Architect will be responsible for providing strategic guidance and architectural designs for the Digital Employee Experience (DEX) team’s main services with a focus on emerging technologies such as Generative and Agentic AI. This role involves functionally leading a small team of technical architects, collaborating with various stakeholders, and engaging senior leaders to ensure strategic initiatives are in alignment with industry standard architectural principles while focusing on delivering business outcomes.

The ideal DEX Solutions Architect candidate has a track record of leveraging emerging technologies and best practices to help define an overall strategic technology roadmap to address the nuances of a large, complex enterprise organization.

In this role, you will be expected to assess the current landscape and drive continuous improvements and technology optimizations to deliver a frictionless experience for Eaton’s workforce.

Key Responsibilities

• Provide strategic direction and architectural leadership for all DEX platforms and implementations with a focus on the following technologies: Generative and Agentic AI, ServiceNow, Nexthink, Dynatrace, SharePoint, and other pillar technologies.
• Act as a technical lead in DEX engagements, providing thought leadership and best practices. Proven experience with the ServiceNow platform is critical to success, but the scope is not limited to ITSM/ServiceNow architecture
• Assess, prototype, and infuse generative and agentic AI technologies to transform ITSM and DEX processes and IT service.
• Create high-level designs and specifications, ensuring they are reusable, reliable, and adaptive while working in an Agile methodology.
• Lead and mentor a team of Technical Architects, fostering a collaborative and innovative environment.
• Collaborate closely with project managers, business analysts, solution architects, and developers to ensure seamless delivery from initial design to implementation.
• Influence customer objectives, define vision and value, and present technical solutions to senior stakeholders.
  
  
  

Qualifications

Basic (Required) Qualifications:

• Bachelor’s degree in computer science, information technology, engineering or a related field from an accredited institution
• Minimum eight (8) years’ experience in IT roles of increasing responsibility
• Minimum five (5) years ServiceNow consulting experience, with a history of leading large-scale, complex implementations
• Must be legally authorized to work in the United States without company sponsorship both now and in the future
  
  
  

Preferred Qualifications

• Master’s degree from an accredited institution
• ServiceNow Certified Administrator (CSA)
• ITSM Certified Implementation Specialist (CIS-ITSM)
• Certified Application Developer (CAD)
• Two additional ServiceNow certifications (e.g., CIS in CSM, HR, SecOps)
• Azure/M365 Certification
  
  
  

Position Success Criteria

• Technology Experience: ServiceNow, Nexthink, Dynatrace, SharePoint, M365, VDI Technologies (Citrix, Azure VDI, W365)
• Strong presentation skills, ability to lead workshops, and experience in partnering with senior directors.
• Proven experience with ServiceNow’s NowAssist technologies (or other Agentic AI technologies) and prompt engineering is critical
• Core Competencies:
• Customer Focus: Create a sense of urgency around meeting customer needs and foster a customer-focused environment.
• Collaboration: Exemplify collaborative leadership and build a culture of teamwork across organizational boundaries.
• Communication: Communicate effectively with a wide variety of audiences, demonstrating candor and openness.
  
  
  

At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $141000.03 - $206800.04 a year. This role is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The application window for this position is anticipated to close on June 25th, 2025

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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