Principal Data Engineer

ZipRecruiter; Denver (CO); Remote; USD 178,000 - 200,000; Full time

Job summary

An innovative organization is seeking a Principal Engineer to guide technology and architecture for a global crisis support platform. This remote position offers the opportunity to leverage your extensive experience in software development, machine learning, and API design to create impactful solutions that empower organizations worldwide. Join a mission-driven team dedicated to enhancing mental well-being through technology, while enjoying a competitive salary and comprehensive benefits package. If you're passionate about making a difference and ready to tackle significant challenges, this role is perfect for you.

Benefits

20 Paid Holidays

Flexible Paid Time Off

Medical, Dental, and Vision Benefits

403B Retirement Plan

12 Weeks Paid Parental Leave

Student Loan Repayment

Virtual Childcare Support

Stipends for Wellness and Development

Qualifications

• 10+ years of software development experience in cloud and SaaS environments.
• Expertise in Go and API design, ensuring high uptime and scalability.

Responsibilities

• Lead ML/AI initiatives to enhance crisis support connectivity.
• Design secure, multi-tenanted platform architecture for global reach.

Skills

Software Development

Machine Learning

API Design

Go Programming

Service Oriented Architecture

Education

Bachelor's Degree

Tools

AWS

Next.js

GraphQL

Databricks

Job description

Job Description

This is a remote position.

Department Summary:

At Crisis Text Line, the engineering, product, and design teams form the Build organization. The vision of the Build group is to:

• Build and scale the industry's leading Crisis Care Platform, empowering organizations worldwide to support people in need
• Develop innovative AI solutions to enhance clinical staff effectiveness and crisis response quality, while ensuring the security and ethical use of data
• Architect a robust, API-first platform that leverages federated data and predictive analytics to drive operational efficiency for global affiliates
• Foster a trusted community environment that enables meaningful connections between texters and crisis support providers

Role:

Crisis Text Line's mission is to promote mental well-being for people wherever they are. We aim to make crisis support available to a global audience. Our technology powers our US operations, as well as those of our international partners. To grow this impact worldwide, we need an exceptional Principal Engineer who can guide the technology and architecture to unlock global scale and impact.

As Principal Engineer, you will play a pivotal role in shaping the future of our technology. You will use your experience and expertise in global enterprise SaaS platforms to ensure we are able to support more partners, operate in a sustainable and scalable fashion, and foster crisis support across the globe.

Crisis Text Line aspires to be an organization that reflects the globally diverse audience that our products and technology serve. Crisis Text Line is and always will be a mission-driven company. We hire people with a broad set of technical skills who are ready to take on some of our biggest technology challenges and make an impact on millions of users that seek help and support in a moment of crisis.

Responsibilities:

Crisis Text Line is a fast moving, growing organization with a big vision and a critical mission. To serve our mission and vision, each role must be agile and flexible to meet the needs of the business, aligning daily work with business priorities as defined by managers and team leaders.

Function 1 - ML/AI Leadership:

• Lead the charge in leveraging ML/AI to improve the human-to-human connectivity of our platform
• Design and implement scalable ML/AI architectures that enhance human-to-human crisis support
• Champion responsible AI practices, ensuring transparent and ethical use of texter data in model development
• Build robust model evaluation frameworks and monitoring systems to ensure reliable AI performance across diverse user populations
• Create MLOps pipelines that enable rapid experimentation, validation, and deployment of new AI capabilities
• Lead development of AI-powered tooling to augment clinical staff decision-making and response quality

Function 2 - Platform Architecture and Development:

• Design a secure, privacy-first, multi-tenanted architecture using Go, Next.js, GraphQL, and Databricks on AWS infrastructure
• Implement infrastructure as code and DevOps practices to ensure consistent, automated deployments across environments
• Drive technical decisions that balance innovation with business objectives, maintaining strong stakeholder alignment
• Provide architectural guidance across teams, fostering a culture of continuous delivery and engineering excellence
• Enable seamless integration with enterprise systems through robust API design and implementation

Qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of software development experience within cloud, SaaS, enterprise, and ML/AI.
• Deep experience supporting and evolving high uptime, high scale services and platforms
• Ability to influence multiple stakeholders, achieve strategic goals and evolve technology strategy based on research, data, and industry trends.
• Go expertise
• API design and development; securing and monitoring API endpoints
• Service Oriented Architecture expertise - gained experience working with micro services, macro services and mini-monolith architectures.
• Able to lead product/engineering teams in pragmatic service design.

Additional Requirements:

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

Salary Range: The full salary range for this position, across all United States geographies, is $178,112 - $200,000 per year. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the applicable range for their location. We offer competitive pay and a robust benefits package.

Eligible States: Only candidates in CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA are eligible for employment.

Benefits:

Our benefits are designed to support our diverse team:

• 20 paid holidays including federal holidays, election day, holiday break, renewal days, and floating holidays
• Flexible paid time off: 15 vacation days, 3 personal days, 7 sick days
• Medical, dental, and vision benefits at no cost to employees
• 403B retirement plan with 3% company contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous service)
• Family support through a virtual childcare platform
• Stipends for mental health, internet, professional development, wellness, and home office setup

(Benefits are US-based only; international benefits may differ.)

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