Principal Customer Solutions Engineer

Rocket Software; Saint Paul (MN); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited vacation and holidays

Health and wellness coverage

Life and disability coverage

401(k) and Roth retirement with match

Student debt benefit

Tuition/reimbursement and certificates

Leadership and skills training

Job summary

Rocket Software is seeking a Customer Solutions Engineer – Senior Consultant to lead and deliver mainframe modernization projects in a remote US setting. You will provide technical leadership, solutions design, and collaboration with customers to drive digital transformation.

The role requires deep mainframe experience, strong communication, and the ability to lead project teams, design architectures, and present findings to stakeholders.

Qualifications

• 5-7 years of relevant technical experience.
• Excellent communication / customer service skills / confident telephone manner
• Proactive and able to work under pressure
• Experience in complex IT project implementations, customizations and/or maintenance
• Analytical mindset to analyse test results and facilitate defect resolution
• Organized and methodical, dealing with numerous tasks.
• Fluent in written and verbal English.

Responsibilities

• Provide services to customers (75%).
• Work on complex project scope with minimal direction from customer/SI representatives.
• Contribute to design for deliverables and assist in deploying Rocket products.
• Contribute to implement new solutions under Delivery Architects guidance.
• Create proofs of concept / proof of value and pilots.
• Deliver external and internal technical presentations/trainings to peers.
• Engage with technical forums within Rocket AMC and local groups.
• Apply subject matter knowledge to solve technical issues and exercise judgment.

Skills

IBM COBOL/PLI

CICS/IMS/JCL

DB2/Oracle/SQL Server/PostgreSQL

Windows/Linux

Cloud (AWS/Azure/GCP)

Docker/Kubernetes

Mainframe modernization

Project leadership

Strong communication

Education

Bachelor's degree in Computer Science or related field

Tools

IBM COBOL/PLI

CICS

IMS

JCL

DB2/UDB

Oracle

SQL Server

PostgreSQL

Windows

Linux/UNIX

Cloud infrastructure (AWS/Azure/GCP)

Docker

Kubernetes

Job description

United States, Remote

R2026-6324

It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description Summary:

The Customer Solutions Engineer a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation

The ideal candidate will possess deep technical skill and relevant project experience in at least one of the following focus areas:

Requirements:

• Provide services to customers (75%)

• Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks.

• Contributes to design for specific deliverables and assists in the deployment Rocket products

• Contribute to implement new solutions under the direction of Delivery Architects

• Create proof of concept / proof of value technology analysis and pilots.

• Conduct external and internal technical presentations/trainings to peer groups.

• Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups.

• Applies own subject matter knowledge to solve a variety of common technical issues.

• Exercises independent judgment within defined practices and procedures to determine appropriate action

• Participates as part of a team and maintains good relationships with team members and customers.

Team Leadership (25%)

• Ultimately accountable for Technical solution implementation for project.

• Leads a team and communicates project status and risks to all project stakeholders on behalf of the team.

• Use technical experience to give customer sound technical advice.

• Responsible for knowing the Architecture, versions, and requirements.

• Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources.

• Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution.

• Determine if change is a product defect or enhancement before communicating to customer.

• Responsible for estimating new requirements of Project and gaining Architect or Manager approval.

• Conducting or assigning code reviews.

Expected Qualification and Soft Skills

• 5-7 years of relevant technical experience

• Excellent communication / customer service skills / confident telephone manner

• Proactive and able to work under pressure

• Experience in complex IT project implementations, customizations and or maintenance

• Must have an analytical mind set to analyse test result and facilitate defect resolution

• Organized and methodical, dealing with numerous tasks.

• Fluent in written and verbal English.

Requested Technical skills

• Technical skills to include two or more of the following:

• IBM Enterprise COBOL or PLI programming experience

• System level experience of IBM CICS; IMS and JCL

• Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL

• Windows operating system

• Linux/UNIX operating system

• Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes

Desired Project Experience

• A practical experience of mainframe application modernization project is highly desirable. For example:

• Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.

• Experience with COBOL modernization and porting application code across platforms.

• Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc.

• Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration

• Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle

• Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools

Other Preferred Skills

• Bachelor's degree in Computer Science or related field

• Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express

• Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; …

• Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc.

• Proficient in another EU language

#LI-Remote

#LI-MM1

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What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick timeHealth and Wellness coverage options for Rocketeers and dependentsLife and disability coverageFidelity 401(k) and Roth Retirement Savings with matching contributionsMonthly student debt benefit programTuition Reimbursement and Certificate Reimbursement Program opportunitiesLeadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [e-mail]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.