Principal, Cross-Border Tech Ops

Walmart; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Discount Card

Live Better U

401(k) matching

Stock purchase program

Paid time off

Job summary

Walmart is seeking a Principal, Technology Operations - Cross-Border Experience in Bentonville, AR, to define and deliver best-in-class cross-border experiences for customers and sellers. You will lead end-to-end journeys across discovery, checkout, delivery, returns, and support, coordinating with Product, Engineering, Analytics, and Operations to scale capabilities across markets.

This role requires strong customer obsession, analytical thinking, and proven ability to drive cross-functional

Qualifications

• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• Option 2: 7 years’ experience in project management, program management, program operations, or related area.
• Preferred: Master’s degree in related field and 4 years' experience, with knowledge of accessibility standards.

Responsibilities

• Lead planning and execution of large-scale initiatives focused on customer and seller experience, aligned with business objectives and international expansion.
• Partner with Product, Engineering, Analytics, Customer Care, Trust&Safety, and Operations to deliver scalable experience solutions.
• Own end-to-end customer and seller experience across cross-border journeys, including customer care, fraud, escalations, and seller support.
• Use data and customer insight to identify friction points, prioritize improvements, and measure experience health.
• Drive cross-functional resolution of operational issues and ensure experience capabilities are scalable, compliant, and launch-ready across new markets.

Skills

Customer experience

Cross-functional leadership

Stakeholder management

Data-driven decisions

Education

Bachelor's degree in CS / MIS / Engg. Management

Job description

Walmart is seeking a Principal, Technology Operations - Cross-Border Experience in Bentonville, AR, to define and deliver best-in-class cross-border experiences for customers and sellers. You will lead end-to-end journeys across discovery, checkout, delivery, returns, and support, coordinating with Product, Engineering, Analytics, and Operations to scale capabilities across markets.

This role requires strong customer obsession, analytical thinking, and proven ability to drive cross-functional