Principal Consultant – AI Transformation & Adoption

Capco; New York (NY); Hybrid; USD 146,000 - 183,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Tuition reimbursement

Commuter benefits

Wellness reimbursement

Parental leave

Job summary

Capco is seeking a Principal Consultant – AI Transformation & Adoption to help global financial services clients translate advances in AI into enterprise-scale transformations. You will lead engagements, identify high-value opportunities, redesign workflows, and partner with cross-functional teams to move initiatives from experimentation to sustainable adoption.

You will advise senior stakeholders, facilitate workshops, and develop reusable assets, contributing to Capco’s AI transformation

Qualifications

• Experience leading AI transformation programs for enterprise clients.
• Strong track record in aligning business priorities with AI investments.
• Experience in regulated industries, especially Financial Services, is a plus.

Responsibilities

• Lead engagements on enterprise AI transformation and adoption with measurable outcomes.
• Identify high-value AI opportunities and redesign workflows incorporating copilots and AI agents.
• Advise executives, facilitate workshops, and drive adoption and value measures.
• Collaborate across product, engineering, data, risk, and business teams to scale AI initiatives.
• Develop reusable methods and assets to strengthen Capco’s AI proposition.

Skills

AI strategy

Enterprise transformation

Stakeholder management

Leadership

Facilitation

Coaching

Program management

Education

Bachelor’s or Master’s degree in CS/Engineering/Data Science/Business

Tools

ChatGPT Enterprise

Microsoft 365 Copilot

Claude

GitHub Copilot

Job description

Location: New York, NY (Hybrid) | Practice Area: Technology & Engineering | Type: Permanent

Help Financial Services organizations turn advances in AI into practical, responsible transformation at enterprise scale.

The Role

As a Principal Consultant – AI Transformation & Adoption, you will help leading Financial Services organizations translate advances in AI into meaningful changes in how their businesses operate and how their people work.

• Lead client engagements focused on enterprise AI transformation and adoption, workforce transformation, and AI-enabled ways of working, connecting business priorities and AI investments to measurable outcomes.
• Identify and prioritize high-value AI opportunities and redesign business and technology workflows to incorporate copilots, AI agents, workflow automation, and appropriate human oversight.
• Assess how AI changes roles, skills, responsibilities, and human-machine interactions, and design capability interventions including role-based learning, experiential labs, coaching, AI Champion networks, Communities of Practice, and reusable playbooks.
• Partner with product, engineering, architecture, data, risk, and business teams to move AI initiatives beyond experimentation into sustainable enterprise adoption, addressing data privacy, information security, model risk, regulatory requirements, Responsible AI, and governance.
• Advise senior stakeholders, facilitate executive workshops, lead multidisciplinary consulting teams, establish adoption and value measures, contribute to proposals and account development, and develop reusable methods and assets that strengthen Capco’s AI transformation proposition.

What You’ll Do

• Lead client engagements focused on enterprise AI transformation and adoption, workforce transformation, and AI-enabled ways of working, connecting business priorities and AI investments to measurable outcomes.
• Identify and prioritize high-value AI opportunities and redesign business and technology workflows to incorporate copilots, AI agents, workflow automation, and appropriate human oversight.
• Assess how AI changes roles, skills, responsibilities, and human-machine interactions, and design capability interventions including role-based learning, experiential labs, coaching, AI Champion networks, Communities of Practice, and reusable playbooks.
• Partner with product, engineering, architecture, data, risk, and business teams to move AI initiatives beyond experimentation into sustainable enterprise adoption, addressing data privacy, information security, model risk, regulatory requirements, Responsible AI, and governance.
• Advise senior stakeholders, facilitate executive workshops, lead multidisciplinary consulting teams, establish adoption and value measures, contribute to proposals and account development, and develop reusable methods and assets that strengthen Capco’s AI transformation proposition.

What We’re Looking For

• Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Business, Organizational Development, or a related discipline, together with 8+ years of relevant experience across technology consulting, AI strategy, enterprise transformation, product management, digital adoption, workforce transformation, or related fields.
• Experience leading complex client-facing AI, technology, or digital transformation initiatives, including shaping ambiguous business problems, structuring transformation programs, and working with senior stakeholders through strategy, design, implementation, and adoption.
• Practical understanding of Generative AI and agentic technologies, including LLMs, copilots, AI agents, context and prompt engineering, workflow automation, and modern AI product development, with experience using platforms such as ChatGPT Enterprise, Microsoft 365 Copilot, Claude, GitHub Copilot, Codex, Claude Code, or comparable technologies.
• Experience identifying AI use cases, redesigning workflows and roles, delivering AI adoption or workforce enablement initiatives, and establishing measures that connect AI adoption to productivity, quality, customer outcomes, risk, cost, or other business metrics.
• Consulting experience spanning stakeholder management, facilitation, executive communication, coaching, multidisciplinary team leadership, and collaboration across business, technology, product, data, risk, and control functions. Financial Services experience across Banking, Capital Markets, Wealth Management, Payments, or Insurance is particularly relevant, although substantial transformation experience in other highly regulated industries may also be considered.

Bonus Points For

• Experience leading enterprise AI transformation or adoption programs within Financial Services or working within consulting or professional services environments.
• Knowledge of Responsible AI, AI governance, model risk management, data privacy, information security, and emerging enterprise AI controls.
• Experience developing role and skills taxonomies, AI capability models, AI Champion networks, Communities of Practice, train-the-trainer programs, or other workforce transformation approaches.
• Experience developing AI prototypes, proof-of-concepts, prompt and context libraries, agentic workflows, reusable accelerators, or other assets that help move initiatives from concept to implementation.
• Experience with organizational design, job redesign, skills transformation, change management, AI value realization, or relevant certifications in AI, Cloud, Product Management, Agile, Organizational Change, or related disciplines.

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions.
• Work in a collaborative, flat, and entrepreneurial consulting culture.
• Access continuous learning, training, and industry certifications.
• Be part of a team shaping the future of digital financial services.
• Help shape the future of digital transformation across Financial Services and Energy.

Benefits

• Medical, Dental, and Vision coverage, plus Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) with company match, tuition reimbursement, commuter benefits, and wellness reimbursement.
• Maternity and paternity leave, dependent care support, and comprehensive family-focused benefits.
• Working Advantage employee discount marketplace and additional lifestyle benefits.
• A competitive, people-first benefits package designed to support your wellbeing, career growth, and long-term success.

Inclusion at Capco

We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know—we’ll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration—a mindset that shapes how we work with clients and each other every day.

Use of Artificial Intelligence in Talent Acquisition

At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.

AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.

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US Pay Range

$146,000—$183,000 USD