Principal Client Success Manager, Emerging Markets

Agero, Inc.; United States; On-site; USD 130,000 - 155,000; Full time

Job summary

Agero, a leading provider of digital driver assistance services, seeks a Principal Client Success Manager to enhance client engagement and drive revenue growth. The role involves managing high-value clients, optimizing product utilization, and collaborating with cross-functional teams. Candidates should have extensive experience in client success and strategic account management, with a focus on the automotive industry. Agero offers competitive compensation and comprehensive benefits, supporting personal and professional growth.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with match

Tuition assistance

Flexible time off

Paid holidays

Parental benefits

Incentive programs

Qualifications

• 8+ years in client success or strategic account management.
• Experience in post-sales enablement and solution adoption.

Responsibilities

• Manage high-value clients and drive new implementations.
• Develop client programs to increase solution utilization.
• Monitor and report KPIs like revenue and utilization.

Skills

Leadership

Analytical

Communication

Problem Solving

Education

Bachelor’s degree in Business

Advanced degrees in client success

Job description

Principal Client Success Manager, Emerging Markets

Get AI-powered advice on this job and more exclusive features.

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re transforming manual processes into digital, transparent, and connected solutions. Our offerings include: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts, and support enabled by a robust partner ecosystem. We have over 150 million vehicle coverage points, partnering with leading automobile manufacturers, insurance carriers, and others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, part of The Cross Country Group, is headquartered in Medford, Mass., with operations across North America. To learn more, visit https://www.agero.com/.

Position Summary:

The Principal, Client Success is a strategic leader responsible for driving client success and maximizing the utilization of the company’s solutions post-sale. This role ensures clients fully adopt and leverage our products and services to achieve measurable business outcomes, directly contributing to revenue growth. The Principal collaborates with internal teams and client stakeholders to develop enablement strategies that enhance satisfaction, retention, and expansion.

Essential Functions:

1. Client Engagement & Enablement: Manage high-value clients, drive new implementations, and optimize portfolio performance. Design plans to accelerate adoption and expansion aligned with client goals. Support evaluation and development of business growth opportunities with cross-functional teams.
2. Utilization Strategy: Develop client programs and communication initiatives to increase solution utilization. Track performance metrics, analyze data, and develop insights to deepen engagement.
3. Revenue Growth: Identify opportunities to expand services within existing accounts, working with sales and account management to drive cross-sell and upsell efforts. Focus on increasing solution utilization to meet operational and financial objectives.
4. Cross-Functional Collaboration: Work with product, engineering, marketing, and sales teams to ensure client feedback informs product development, training, and marketing improvements, enhancing solution adoption.
5. Client Success Metrics: Monitor and report KPIs such as revenue, utilization, conversation, and attachment rate. Use data insights to refine strategies and improve overall customer experience.
6. Issue Resolution: Address challenges to product adoption proactively. Lead troubleshooting efforts to ensure full value delivery of our offerings.
7. Thought Leadership: Act as a product, market, and industry expert to inform stakeholders and clients on best practices and trends. Represent the company at industry events and share knowledge to position us as a leader.

Job Specifications & Roles-Based Competencies:

Education: Bachelor’s degree in Business, Management, or related field; advanced degrees and experience in client success, project management, or business strategy are preferred.

Experience: 8+ years in client success, strategic account management, or consulting, with a focus on post-sales enablement and solution adoption in Automotive or similar industries. Experience with marketing collaboration, negotiations, and managing large-scale implementations is a plus.

Role-Based Competencies:

• Leadership: Ability to influence stakeholders at all levels, demonstrating executive presence to drive initiatives.
• Growth: Expansion mindset, curiosity, financial acumen, and ability to identify and implement new opportunities.
• Performance: Commitment to excellence, measurement, continuous improvement, and high execution standards.
• Cross-Functional Collaboration: Work effectively across product, sales, marketing, and engineering teams to align goals and meet client needs.
• Verbal & Written Communication: Excellent presentation and communication skills for diverse stakeholders and clear documentation.
• Client Engagement: Expertise in managing high-value clients, driving adoption, and fostering satisfaction and renewal.
• Analytical & Problem Solving: Strong data assessment skills and proactive challenge resolution to ensure client success.
• Project Management: Skilled in managing multiple initiatives, timelines, and successful delivery.

Working Relationships: Collaborate with product, engineering, sales, and marketing teams to ensure seamless client experiences and relay feedback for continuous improvement. Engage with clients at operational and leadership levels to maximize solution utilization.

Additional Requirements: 30-40% travel required.

Hiring In:

• United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA
• Canada: Ontario

The salary range for new hires is $130,000 - $155,000 USD, determined based on location, experience, skills, and education. This range is part of the total compensation package.

Benefits at Agero:

We offer comprehensive benefits supporting well-being, personal development, and financial stability, including health, dental, vision, disability, life insurance, 401(k) with match, tuition assistance, flexible time off, paid holidays, parental benefits, and incentive programs.

Join Agero to thrive in a workplace that values your individuality and growth, driving the future of driver assistance.