Principal Client Partner (RapidScale) (Remote)

Charter Communications; San Antonio (TX); Remote; USD 120,000 - 230,000; Full time

Job summary

Spectrum, a leading communications provider, seeks a Principal Client Partner to manage and grow a portfolio of enterprise and upper mid-market clients, driving revenue, retention, and long-term customer success. You will serve as the primary contact across the customer, coordinating cross-functional teams to deliver value through managed services and professional services.

You will build relationships with senior stakeholders, align solutions to business priorities, and pursue new opportunities

Qualifications

• Bachelor's degree and 8+ years enterprise sales experience.
• Masters degree with 6+ years experience is preferred.
• PhD with 3+ years experience, or 12+ years relevant experience without a degree.
• Experience closing and expanding services-led engagements, typically $500K–$5M+ TCV.

Responsibilities

• Own and manage the full customer relationship across a portfolio of enterprise and upper mid-market clients.
• Build and maintain relationships with senior stakeholders and key decision makers.
• Drive revenue growth, retention, and expansion across managed services and professional services.
• Develop and execute account plans aligned to client business objectives and outcomes.
• Identify and pursue new opportunities across cloud, security, and modernization solutions.
• Manage opportunities through the full sales cycle from qualification through close.
• Partner with solution engineering, delivery, and internal teams to position and deliver solutions.
• Coordinate internal resources to ensure alignment and a seamless customer experience.
• Monitor account health, identify risks, and support mitigation strategies.
• Maintain strong pipeline discipline, forecasting accuracy, and CRM hygiene.

Skills

Relationship management

Enterprise sales

Strategic account planning

Stakeholder engagement

Cloud services

Cross-functional leadership

Education

Bachelor's degree

Master's degree

PhD

Experience without degree

Tools

AWS

Azure

Google Cloud

VMware

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes, with embedded cyber resiliency and AI to protect today and enable tomorrow, all backed by the scale and strength of Spectrum.

The Principal Client Partner is responsible for managing and growing a portfolio of enterprise and upper mid-market clients by driving revenue, retention, and long-term customer success. This role owns the client relationship and is accountable for executing account strategy, managing opportunities, and delivering measurable business outcomes. Operating within RapidScale's client ownership model, the Principal Client Partner serves as the primary point of accountability for the customer across their assigned portfolio. This individual builds strong relationships with senior stakeholders across business and IT, develops a deep understanding of client priorities, and aligns RapidScale's managed services and professional services portfolio to deliver value.

The Principal Client Partner is responsible for driving growth through both expansion and retention, managing opportunities from qualification through close, and coordinating cross-functional teams to ensure successful delivery and customer experience. This role partners closely with Executive Client Partners on larger, more complex accounts while independently owning and growing their portfolio.

Primary Responsibilities

• Own and manage the full customer relationship across a portfolio of enterprise and upper mid-market clients
• Build and maintain relationships with senior stakeholders and key decision makers
• Drive revenue growth, retention, and expansion across managed services and professional services
• Develop and execute account plans aligned to client business objectives and outcomes
• Identify and pursue new opportunities across cloud, security, and modernization solutions
• Manage opportunities through the full sales cycle from qualification through close
• Partner with solution engineering, delivery, and internal teams to position and deliver solutions
• Coordinate internal resources to ensure alignment and a seamless customer experience
• Monitor account health, identify risks, and support mitigation strategies
• Maintain strong pipeline discipline, forecasting accuracy, and CRM hygiene

Minimum Qualifications

• Experience & Education: Bachelor's degree and 8+ years of enterprise sales experience. The right candidate could also have a master's degree and 6 years' experience, a Ph.D. and 3 years' experience, or 12+ years of relevant experience without a degree
• Demonstrated experience closing and expanding services-led engagements, typically ranging from $500K-$5M+ TCV
• Experience managing and growing enterprise or upper mid-market accounts
• Experience selling managed services, cloud solutions, or consulting engagementsAbility to navigate multi-stakeholder buying processes and align solutions to business needs
• Ability to build relationships with senior stakeholders and influence decision making
• Strong understanding of public, private, and hybrid cloud environments
• Strong communication, organization, and collaboration skills

Preferred Qualifications

• Experience in a cloud MSP, systems integrator, or consulting environment
• Familiarity with AWS, Azure, Google Cloud, and VMware ecosystems
• Experience selling in complex, multi-stakeholder enterprise environments
• Experience in industries such as Healthcare, Financial Services, Professional Services, Retail and Gaming.
• Travel up to 30-50% as needed

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.