Principal Client Partner

3Pillar Global, Inc.; Northern (KY); Hybrid; USD 170,000 - 250,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability & Life Insurance

AD&D Insurance

Unlimited PTO

Paid parental leave

401K

12 Paid Holidays

Job summary

3Pillar Global is hiring Principal Client Partners to own and grow a portfolio of accounts with founder-level ownership. You will drive revenue growth across existing accounts and new logos, with strong agency and hustle to execute.

Lead multi-account plans, build executive relationships, and align delivery with client needs while expanding our AI-native services and offerings.

Qualifications

• 10+ years in technology consulting or related field.
• 5+ years with direct revenue responsibility for a book of business.

Responsibilities

• Own multi-account growth plans across a book of business.
• Build and maintain executive relationships with client stakeholders (engineering leads to C-suite).
• Identify expansion, upselling, and cross-selling opportunities within existing accounts and new logos.
• Lead proposal development, SOWs, and engagement documentation.
• Partner with delivery teams to ensure alignment and successful delivery.
• Present market insights and thought leadership to strengthen client credibility.

Skills

Revenue growth

Executive relationship management

Sales & pipeline development

AI/agentic solutions

SFDC / Salesforce

Tools

Salesforce

Job description

Remote- United States of America Remote, United States of America Remote, United States

Employee

Regular

Job Description

3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology — helping them move faster, modernize boldly, and compete on their own terms. OurHelixAIplatform and Helix Pods delivery model put our engineers at the center of real agentic transformation — doing work that is open, portable, and built to last. We are building the future of enterprise AI.

We'rehiring Principal Client Partners to own and grow a portfolio of accounts with true founder-level ownership. This is a role for someone who runs their own book like a business — driving revenue growth across both existing accounts and new logos, with the agency and hustle to make things happen without a lot of structure around them.

WhatYou’llDo

Own the Business, Not Just the Relationship

Run a multi-account plan with full ownership of growth, retention, and strategic direction — targeting double-digit annual revenue growth across your book.

Ownthe relationship with key client stakeholders at every level, fromengineering leads to C-level executives — building and managing genuine executive relationships over time, not just transactional access.

Act as the client's advocate inside 3Pillar — ensuring delivery teams are aligned with what the clientactually needs, not justwhat'sscoped.

Conduct regular business reviews to stay ahead of evolving client needs, project health, and strategic direction.

Grow the Portfolio

Identifyand pursue expansion opportunities within existing accounts — upselling, cross-selling, and introducing new 3Pillar services and offerings.

Actively position, propose, and sell 3Pillar's AI-native and agentic service offerings as a core part of your growth motion — this is revenue you own, not just a point of view you share.

Identifyand pursue new logo opportunities,leveragingyour domainexpertiseand network.

Build and execute account and territory plans that map clientobjectivesto 3Pillar capabilities with real agency — you decide how to win the account, not just execute a playbook.

Prepare and present proposals, SOWs, and other engagement documentation.

Partner with the broader sales organization on account growthstrategy, butoperate independently as the primary driver of your book.

Bring Real Expertise

Bring a genuine point of view — grounded in BFSI or healthcare domain depth, or deep technicalexpertise— on how technology, AI, automation, and agentic services can help clients solve problems, accelerate delivery, or unlock new product/business opportunities.

Understand client businessobjectivesdeeply enough to proactively recommend solutions, not just respond to requests.

Work with solution architects and delivery managers to shape technical proposals that solvereal businessproblems.

Stay current on industry trends, competitive dynamics, and emerging technologies — particularly the evolving AI and agentic landscape and its practical applications in software development and consulting.

Feed market insights and client feedback back to internal teams to improve our offerings.

Delivery Partnership

Maintain visibility into all active projects across your accounts by staying in close partnership with your delivery counterpart.

Collaborate with delivery managers and technical leads to ensure projects land well and clients stay satisfied, spotting risks early and addressing them before they become retention issues.

Own accurate, account-level revenue and pipeline forecasting for every account in your book.

Build and maintain relationship maps across your accounts — know who the decision-makers and influencers are, and where you have (and don't have) real coverage.

Track and report on account health: revenue, pipeline, project status, and client satisfaction.

What We’re Looking For

10+ years in technology consulting (or related), with at least 5 years carrying direct revenue-generating responsibility for a book of business.

High agency and hustle — a self-starter with a real motor, comfortable building pipeline and closing without a lot of structure around you.

Track record from a technology consultancy or services firm of a similar scale and culture to 3Pillar — we're looking for people who've operated in a fast-moving, entrepreneurial services environment.

Domain expertise in BFSI or healthcare, or deep technical expertise (architecture, platform, or engineering background); direct exposure to agentic services or AI-native delivery is a strong plus.

A track record of driving double-digit growth across both existing accounts and new logos.

Strong, established C-level relationships and a demonstrated ability to build and manage executive relationships over time.

Strong understanding of software development lifecycles (SDLC) and delivery methodologies, including nearshore and/or offshore delivery models.

Hands-on comfort with AI tools (e.g., ChatGPT, Claude, Copilot, or similar) in your daily work — you use them, not just talk about them.

Excellent communication, presentation, and negotiation skills — equally comfortable in a room with engineers and with executives.

Proficiency with Salesforce.

Based on the East Coast of the United States; able to travel up to ~25-30%, primarily short day trips to client sites.

Bonus: comfortable creating thought leadership content (POVs, articles, talks) that builds your credibility and 3Pillar's presence in market.

BENEFITS

Medical Insurance benefits as per company policy.

Dental insurance as per company policy.

Vision insurance as per company policy.

Employer paid Disability, Life, and AD&D insurance

Unlimited PTO

Paid parental leave

401K

12 Paid Holidays

About 3Pillar

3Pillar Global is an AI-native technology partner that helps businesses build the products that power their growth. From strategy through engineering, AI is embedded in how we think, how we deliver, and what we build for clients. With global teams and deepexpertiseacross industries, we partner with organizations from startups to enterprises to buildwhat'snext.