Principal Client Advisor (U.S. - Central or East Coast) Remote (United States - Select States)

Karat Holdings, Inc.; United States; Remote; USD 120,000 - 140,000; Full time

Job summary

Join a forward-thinking company as a Principal Client Advisor, where you'll leverage your expertise to transform hiring processes for enterprise clients. This dynamic role involves managing complex relationships, driving growth through renewals and expansions, and providing critical insights to enhance client partnerships. You'll collaborate closely with engineering and recruiting leaders to implement strategic initiatives that deliver measurable business impact. If you thrive in a fast-paced environment and are passionate about driving organizational change, this position offers a unique opportunity to make a significant impact in the world of technical hiring.

Benefits

Employer-sponsored healthcare

100% employer-paid Disability Insurance

401(k) match of 4%

Mental wellness support

Flexible vacation policy

Paid sick leave

Paid parental leave

Qualifications

• 10+ years in customer success or strategic account management roles.
• Experience managing complex relationships at Fortune 500 companies.

Responsibilities

• Support customers throughout their lifecycle, delivering hiring expertise.
• Drive strategic growth initiatives for high-value enterprise accounts.

Skills

Enterprise Customer Success

Strategic Account Management

Consulting Skills

Stakeholder Management

Data Analysis

Change Management

Tools

Salesforce

Sales Engagement Platforms

LinkedIn Sales Navigator

Job description

Principal Client Advisor (U.S. - Central or East Coast)

Remote (United States - Select States)

We'reKarat , the world's largest interviewing company.

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Come join our Sales Expansion team

Our Sales Expansion team is committed to maximizing the value and impact of Karat's solution within our most significant enterprise partnerships, working closely with engineering and recruiting leaders to drive transformational hiring outcomes. Through strategic consultation and data-driven insights, we guide organizations through complex change management initiatives that deliver measurable business value and program growth.

What you will do

As a Principal Client Advisor, you will support new and existing customers of the Company from onboarding through their entire customer lifecycle by delivering hiring and analytical expertise that allows them to transform their hiring processes into a competitive advantage. In keeping a close relationship with your book of business, you will be responsible for the continued expansion of their accounts.

This role will require up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events.

• Serve as the strategic advisor for the Company's most sophisticated enterprise clients, managing complex, multi-stakeholder relationships and delivering high-impact solutions that drive transformational outcomes.
• Lead strategic growth initiatives for a portfolio of high-value enterprise accounts, consistently driving exceptional YOY revenue growth through renewals and expansions.
• Cultivate executive-level relationships across your portfolio of enterprise clients, positioning the Company's solutions to address complex organizational challenges and achieve measurable business impact.
• Analyze various performance data sets and metrics, continuously providing insights that ensure clients make informed decisions throughout their Company partnership.
• Work closely with other GTM teams to develop and execute account strategies that maximize opportunities for growth within the client account.
• Act as the client's voice within the Company, representing their feedback and needs to relevant teams, such as product, marketing, solutions, and customer experience.
• Partner with senior stakeholders across divisions to drive organizational change management, building consensus on hiring process improvements and establishing shared goals, success metrics, and accountability frameworks.

The experience you will bring

• 10+ years of enterprise customer success, strategic account management, or similar client-facing roles
• Proven track record managing complex, multi-stakeholder relationships at Fortune 500 or similarly large enterprise organizations
• Experience driving upsell/expansion revenue while maintaining high retention rates in a B2B SaaS environment
• Strong consulting background or demonstrated ability to influence C-level stakeholders and drive organizational change (technical leaders a strong plus)
• History of managing large-scale technology implementations or transformation projects
• Deep expertise in building business cases and ROI analyses to justify program expansions
• Strong understanding of technical recruiting, engineering operations, or related domains that impact senior technology leaders
• Experience using modern sales tech stack (Salesforce, Sales Engagement Platforms, LinkedIn Sales Navigator)

We are looking to hire for this position in the United States in select locations where the Karat team is already active (CA, CT, Washington D.C., FL, GA, IL, KS, MA, MO, NV, NY, NC, OR, PA, RI, SC, TX, VA, WA)

Immigration sponsorship is not available.

Benefits of joining Karat in the United States

All U.S.-based offers include a competitive salary in local currency and Karat-granted stock options. We’re proud of our additional offerings, and highlight some of our team’s favorites below.

Benefits / Wellness:

Benefits are available for all full-time, U.S. employees

• Employer-sponsored healthcare (100% premium coverage for employees and 75% premium coverage for eligible dependents)
  • Medical (Regence PPO and HDHP available)
    • HSA employer contribution for those enrolled in the HDHP medical plan
  • Dental and Vision (Guardian)
• 100% employer-paid Short-Term Disability, Long-Term Disability, and Standard Life Insurance
• Optional Life Insurance available
• Flexible Savings Account (Healthcare)
• 401(k) match of 4%
• 100% employer-paid mental wellness support via Spring Health for employees and eligible dependents
  • 10 therapy sessions per year at no cost to employee
  • 10 coaching sessions per year at no cost to employee

Time Off:

• Vacation: flexible policy for salaried employees and three (3) work weeks available for hourly employees per year
• Wellness (Sick & Mental Health): three (3) work weeks available per year
• Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year
• Other: Bereavement, Jury Duty, LOA, etc. available as-needed
• 16 weeks: full-out, full pay
• 8 weeks: “Karat Phase-Back” 20 hours per week, full pay

U.S. Holidays

• U.S. Holiday Schedule available here : 10 days

Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role may be eligible for additional rewards, including commissions, bonuses, and equity.

The base salary pay range across the United States for this role is:

$120,000 - $140,000 USD

Statement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know [e-mail] .

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