Principal Cargo Operations Manager, Amazon Air

Amazon; Baltimore (MD); On-site; USD 142,800 - 193,200; Full time

Job summary

Amazon.com Services LLC in Baltimore, MD is seeking a Principal Cargo Operations Manager to build and operate Amazon Air’s cargo capabilities across the territory. The role blends Phase 1 leadership with Phase 2 regional ownership, overseeing cross-functional workstreams and ensuring compliance.

You will develop SOPs, perform gap analyses, and partner with teams to deliver data-driven recommendations while owning end-to-end cargo operations in the region.

Qualifications

• Bachelor's degree required.
• 7+ years cross-functional experience with tech and non-tech teams.
• 7+ years program or project management experience.
• 7+ years analyzing and communicating results to senior leadership.
• 7+ years cross-functional across several teams.
• 10+ years of supply chain experience.
• Experience implementing repeatable processes and driving automation or standardization.
• Experience defining program requirements using data and metrics.

Responsibilities

• Lead one or more functional workstreams and drive KPI dashboards.
• Develop SOPs, policies, and training materials for assigned domain.
• Conduct gap analyses and build inspection/audit mechanisms and compliance frameworks.
• Partner with support resources to execute work stream deliverables.
• Produce documents with data-backed recommendations.
• Establish relationships with partner teams including TSA, CBP, FAA, and others.
• Define baseline metrics and build KPI dashboard infrastructure with data teams.
• Own end-to-end cargo operations within the assigned region and ensure regulatory compliance.

Skills

Cross-functional collaboration

Program management

Leadership

Data analysis

Education

Bachelor's degree

Master's degree

Job description

Description

The Principal Cargo Operations Manager is a senior Individual Contributor responsible for building and operating Amazon Air’s commercial air cargo capabilities across assigned territory.

This is a dual-phase leadership role: during Phase 1 (Build & SME Leadership), each manager leads one or more dedicated functional work streams, such as regulatory compliance, infrastructure, international operations, cargo enablement, industry parity, or KPIs/data/standards and designing foundational systems from zero. During Phase 2 (Regional Operations), each transitions to owning a geographic territory while retaining their build-phase specialization as a network-wide subject matter expert.

Key job responsibilities

• Lead one or more of 6 functional workstreams (Industry Parity, Regulatory Compliance, Cargo Enablement, Infrastructure, International Operations, or KPIs/Data/Standards)
• Develop SOPs, policies, and training materials for assigned domain
• Conduct gap analyses and site assessments; build inspection/audit mechanisms and compliance frameworks
• Partner with support resources to execute work stream deliverables
• Produce documents (white papers, business reviews, COEs) with data-backed recommendations
• Establish relationships with partner teams (ACAR, AvSec, FAST, GAO, Ops, Safety, SC&A)
• Define baseline metrics and build KPI dashboard infrastructure in partnership with DABI
• Support technology requirement definition and buy vs. build assessments
• Cross-train with other Cargo Operations Managers for continuity
• Own end-to-end cargo operations within assigned region
• Ensure regulatory compliance (TSA, CBP, FAA, airport authority, carrier SOPs)
• Drive quality metrics; serve as escalation point for complex cargo issues
• Conduct site inspections/audits; hold teams accountable to standard work
• Produce weekly/monthly business reviews with quantified performance data
• Coordinate with partner teams on customer requirements
• Maintain SOPs and KPI reporting; drive continuous improvement

Basic Qualifications

• Bachelor's degree
• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• 7+ years of working cross functionally across several teams experience
• 10+ years of supply chain experience
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality
• Master's degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, CA, SanBernardino - 142,800.00 - 193,200.00 USD annually

USA, IL, Rockford - 142,800.00 - 193,200.00 USD annually

USA, KY, Erlanger - 142,800.00 - 193,200.00 USD annually

USA, MD, Baltimore - 142,800.00 - 193,200.00 USD annually

USA, WA, Bellevue - 142,800.00 - 193,200.00 USD annually

Company

Amazon.com Services LLC