Principal Business Systems Analyst – Go-to-Market (GTM) Systems - Remote

Aircall; Seattle (WA); Remote; USD 170,000 - 220,000; Full time

Job summary

Aircall is seeking a Principal Business Systems Analyst to lead strategic initiatives in Go-to-Market systems. The role involves collaborating with Sales, Marketing, and Customer Success teams to enhance operational efficiency and support revenue growth. Ideal candidates will have extensive experience in SaaS environments, proficiency in Salesforce, and strong analytical skills. Join a dynamic team that values innovation and ownership.

Qualifications

• 8+ years in Business Systems roles with a GTM focus, preferably in SaaS.
• Expertise in Salesforce CRM and CPQ.
• Strong knowledge of system integrations and low-code automation.

Responsibilities

• Act as a strategic advisor to executive leadership for GTM processes.
• Lead initiatives to enhance business capabilities across the customer lifecycle.
• Define and implement best practices for automation and data governance.

Skills

Salesforce CRM

CPQ

System integrations

APIs

Low-code automation

Stakeholder management

Analytical skills

Communication

Leadership

Agile methodologies

Tools

Salesforce

Marketo

Impartner

Chili Piper

Tableau

Power BI

Looker

Job description

Principal Business Systems Analyst – Go-to-Market (GTM) Systems - Remote

Join to apply for the Principal Business Systems Analyst – Go-to-Market (GTM) Systems - Remote role at Aircall.

About Aircall: Aircall is a leading customer communications platform trusted by over 20,000 companies worldwide. We unify voice and digital channels, offering integrations with CRMs and business tools, with AI-powered insights to enhance sales and support teams' efficiency.

Our Culture: We value customer obsession, continuous learning, collaboration, ownership, and quick, informed decision-making. We thrive in a fast-paced environment where curiosity and impact matter.

Role Overview: We seek an experienced Principal Business Systems Analyst to lead strategic initiatives in our GTM Systems, working cross-functionally with Sales, Marketing, Customer Success, and Revenue Operations to improve operational efficiency and support revenue growth.

Key Responsibilities:

1. Act as a strategic advisor to executive leadership for GTM processes and systems.
2. Lead initiatives to enhance business capabilities across the customer lifecycle.
3. Define and implement best practices for automation, integrations, and data governance.
4. Collaborate with teams to identify operational efficiencies and growth opportunities.
5. Translate business objectives into technical roadmaps with teams.
6. Drive adoption of low-code/no-code solutions.
7. Oversee Salesforce and CPQ configurations, reporting, and data strategies.
8. Evaluate new technologies to improve the GTM tech stack.
9. Develop business cases for tech and process investments.
10. Mentor junior analysts to foster continuous learning.

Qualifications:

• 8+ years in Business Systems roles with a GTM focus, preferably in SaaS or high-growth environments.
• Expertise in Salesforce CRM, CPQ, and marketing automation platforms.
• Strong knowledge of system integrations, APIs, and low-code automation.
• Experience leading enterprise projects focused on process optimization.
• Proven stakeholder management skills.
• Strong analytical skills with experience in dashboards and reports.
• Excellent communication and leadership abilities.
• Experience with Agile methodologies like Scrum or Kanban.

Preferred Skills:

• Hands-on Salesforce Apex, declarative automation, and workflow configuration.
• Familiarity with BI tools such as Tableau, Power BI, or Looker.
• Understanding of revenue operations strategies.
• Experience with change management frameworks.

Tools & Technologies:

• Salesforce, Marketo, Impartner, Chili Piper.
• Low-code platforms and API workflows.
• Reporting and analytics tools.

Salary Range: $170,000 - $220,000 per year, excluding equity and benefits. Compensation will consider skills, experience, and qualifications.

Desired Traits: Coachable, resilient, solution-oriented, fun-loving, and eager to tackle challenges.

Join us to grow your career in a dynamic, inclusive environment that values ownership and innovation.