Principal Business Systems Analyst (EPIC) - Remote

Taleo; Eden Prairie (MN); Remote; USD 113,000 - 193,000; Full time

Job summary

Optum is seeking a Principal Business Systems Analyst (EPIC) to lead complex EHR integration initiatives, focusing on Epic and AI-enabled workflows. This telecommute role supports VBC Interoperability and involves collaboration with Epic teams, vendors, and clinical stakeholders across the US.

Remote work is available nationwide, with in-office requirements in certain hubs. The ideal candidate has extensive Epic experience, strong API/HL7/FHIR knowledge, and a track record of implementing

Qualifications

• 5+ years in a healthcare environment working with business stakeholders and technical teams.
• 4+ years of Epic Analyst experience with Epic certification and exposure to modules.
• Experience with data integration methods (HL7, FHIR, CDS Hooks) and APIs.
• Experience implementing AI tools, automation, or intelligent workflows in healthcare.

Responsibilities

• Establish and maintain relationships with stakeholders and vendors for successful integrations.
• Design, develop, and deploy AI-powered solutions addressing clinical/workflow challenges.
• Leverage AI tools to streamline workflows and drive improvements in analysis processes.
• Evaluate trends in AI and technology to inform solution design and innovation.
• Coordinate with Epic and internal teams to integrate new functionality and upgrades.
• Prepare documentation including BRDs, current/future state processes, and roadmaps.

Skills

Healthcare domain experience

Epic Analyst experience

Epic certification

Data integration (HL7, FHIR, CDS Hooks

AI tools / automation

Clinical workflow knowledge

APIs / FHIR resources

Education

Bachelor’s degree or equivalent experience

Tools

Epic

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Principal Business Systems Analyst (EPIC) - Remote (2381809)

Principal Business Systems Analyst (EPIC) - Remote - 2381809

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

As a Principal Business Systems Analyst within OH Care Delivery Technology's VBC Interoperability team, you will serve as a key liaison between business stakeholders, internal development teams, and external EHR vendors (such as Epic). Our team is focused on VBC EHR Integrations, IPA solutions, and Epic Integrations by designing and delivering seamless EHR integration solutions, intelligent automations, and workflow enhancements. In this telecommute role, you will lead complex systems analysis, evaluate emerging technological and AI trends, and design, develop, and deploy AI-powered solutions to address complex clinical and operational business challenges.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Establish and maintain relationships with key client stakeholders, Epic and 3rd-party vendor representatives, internal EHR personnel, and development teams to position all parties for success
• Design, develop, and deploy AI-powered solutions and automations to address complex business and clinical workflow challenges with an emphasis on the responsible use of AI
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement across system analysis processes
• Evaluate emerging trends in artificial intelligence, technology, and external vendor capabilities to inform solution design and strategic innovation
• Foster innovation and coordinate with Epic, internal teams, and clients to integrate new functionality, workflow enhancements, and upgrades within reasonable timelines
• Design and execute EHR development tasks, environment strategy, objectives, and roadmap alignment in support of integration and development team goals with minimal disruption to care delivery operations
• Liaise between and cross-collaborate among internal Epic teams to understand end-to-end native Epic clinical workflows and weigh against proposed workflows involving newly integrated applications
• Collaborate with internal development teams to evaluate strengths and weaknesses, identify and recommend enhancements, and adhere to the product/implementation lifecycle of EHR integration development
• Serve as a Subject Matter Expert (SME) to create, interpret, and apply organizational processes and recommend improvements between EHR vendors and internal development teams
• Conduct meetings and presentations to communicate information effectively to customers, business users, and technical staff
• Prepare comprehensive documentation, including Business Requirements Documents (BRDs), Current/Future State Process Flow and Data Flow diagrams, and Product Roadmap illustrations
• Develop measurements and reporting capabilities to detect internal problems before they result in user-visible outages or data quality issues

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in a healthcare environment working directly with business stakeholders and technical development teams
• 4+ years of Epic Analyst experience with Epic certification and exposure to one or more Epic modules (e.g., Ambulatory/Clindoc, Orders, Bridges, Client Systems Administration, Interconnect, Vendor Services/Showroom, or MyChart)
• Hands-on experience with data/application integration methods and interfaces (e.g., HL7, CDS Hooks, FHIR APIs, or Custom Web Services)
• Experience utilizing or implementing enterprise AI tools, automated workflow solutions, or intelligent systems to streamline business processes
• Proven experience with clinical workflows, healthcare business processes, Change Advisory Board (CAB), and governance approvals
• Basic understanding and working knowledge of APIs and FHIR resource types

Preferred Qualifications:

• Bachelor’s degree or equivalent experience.
• 10+ years of healthcare business experience, including Provider Network Management, Hospital EMR/Billing systems, Revenue Cycle Management, Physician Practice Management, CMS guidelines/mandates, Payer-Provider relationships, HEDIS, or Member/Patient Risk Management
• Experience with AI model integration, enterprise automation frameworks, or intelligent workflow design in healthcare systems
• Experience working with a wide variety of stakeholders, including internal development teams, senior leaders, and external third-party vendor teams
• In-depth knowledge of the software development lifecycle (SDLC) and systems implementation
• Proven ability to translate strategic initiatives into actions through a thoughtful, organized, and well-planned approach
• Proven solid communication skills with a proven track record of initiating conversations with both business and technology leaders
• Proven ability to effectively work in a matrixed organization, aligning and developing strong relationships with internal teams and external partners
• Proven adaptable self-starter with the initiative to learn and develop new technical skill sets
• Proven highly organized and detail-oriented with a proven ability to prioritize workload and manage several projects concurrently
• Proven excellent verbal, written, and presentation skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.