Principal Business Intelligence Analyst (Lending)

Navy Federal Credit Union; Vienna (VA); On-site; USD 110,000 - 170,000; Full time

Job summary

Navy Federal Credit Union seeks a senior data analytics professional in Vienna, VA to support leadership with quantitative and qualitative analyses, dashboards, and reporting. You will collect data from multiple sources, build advanced BI solutions, and translate findings into actionable recommendations that drive performance.

The role requires 7+ years in data analysis, expertise in Python/R, and experience with ERP/CRM data.

Qualifications

• Demonstrated ability to synthesize complex data into meaningful insights and actionable recommendations.
• Experience translating data into compelling narratives for leadership and cross-functional teams.
• Expertise with BI applications and data visualization best practices.
• Strong analytical and problem-solving skills with forecasting and cost-benefit analysis.

Responsibilities

• Translate complex data into clear insights, narratives, and actionable recommendations that drive business impact
• Collect, aggregate, and analyze data from multiple sources to drive insights into performance
• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions
• Identify and interpret trends and prepare ongoing reports and data visualizations to support decisions
• Provide ad-hoc reporting and respond to requests across business areas
• Lead medium to large projects and mentor junior staff
• Communicate findings to stakeholders and influence business strategy

Skills

Data analysis

Dashboards

Business intelligence

Stakeholder management

Python

R

Storytelling with data

Education

Bachelor's Degree in Business Administration, Statistics, or related field

Tools

Power BI

SQL

Tableau

Job description

Overview

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work independently to interpret and analyze complex business challenges that have a significant impact on the function or branch. Specialized skill set and proficiency with procedures and analysis techniques. Recognized as an expert in own area within the company.

Responsibilities

• Demonstrated ability to translate complex data into clear insights, compelling analytical narratives, actionable recommendations and innovative solutions that drive measurable business impact
• Collect, aggregate, and analyze data from multiple internal and external sources, including structured and unstructured data sets, to drive insights into business performance
• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions
• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations (e.g., charts, dashboards, heat maps) in order to support business decisions
• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives
• Understand data gaps and tie data components together for visualizations
• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance
• Provide reporting solutions and respond to ad-hoc report requests across multiple business areas
• Create specifications for reports and analysis based on business needs and required or available data elements
• Assist with the development and enhancement of practices, procedures, and instructions
• Develop and maintain strong working relationships with team members, subject matter experts, and leaders; work with senior management on complex issues
• Lead medium to large projects and initiatives
• Mentor lower level staff by providing guidance and expert judgment on analytical methods, interpretation of results, business implications, and reviewing analytical work products to provide feedback ensuring consistency, quality and business relevance
• Manage a portfolio of dashboards, monitor use and performance, and make recommendations to management for enhancement or changes
• Anticipate business needs and proactively identify opportunities where analytics can inform decision-making and improve business performance
• Connect analytical findings to broader business objectives and strategic priorities
• Share knowledge and expertise to strengthen team capabilities and elevate the overall quality of analytical work

Qualifications

• Demonstrated ability to synthesize complex data from multiple resources into meaningful insights, compelling business narratives and actionable recommendations that influence decsisions and drive business outcomes
• 7+ years of experience in data analysis and reporting
• Subject matter expert within business area/specialization with understanding of interrelationships of different disciplines
• Expert skill using with business intelligence applications and/or cloud services
• Expert knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors
• Expert skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis
• Advanced skill with data analysis tools and programming languages such as Python, R
• Expert knowledge of reporting/dashboarding best practices and data research and root cause analysis techniques
• Proven leadership and stakeholder management skills, with a demonstrated ability to influence executive decision-makers
• Expert knowledge of data integration, cleaning and validation techniques
• Advanced research skills in the ability to complete data research, business research, reporting/dashboarding best practices research, root cause analysis, needs assessment
• Interpersonal skills

Desired Qualifications

• Bachelor's Degree in Business Administration, Statistics, or related field, or equivalent combination of education, training, and experience
• Experience analyzing and synthesizing trends from Bureau data such as Ignite or Ascend and digital customer experience data
• Experience with Voice of The Member analysis

Additional Information

Hours

• Monday - Friday, 8:00AM - 4:30PM

Location

• 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.