Principal Business Consultant - Openlink

ION; Houston (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

A forward-thinking company is seeking a Principal Consultant to lead implementation projects while ensuring customer satisfaction and mentoring team members. In this role, you will contribute to best practices, support project management, and serve as the primary contact for clients. With a focus on the ETRM industry, you will leverage your expertise in the Openlink Endur product to deliver high-quality solutions. Join a dynamic team that values innovation and diversity, where your contributions will have a significant impact on clients and the industry at large.

Qualifications

• 5-10 years in ETRM industry with project exposure.
• Strong expertise in Product configuration and client environments.

Responsibilities

• Implement projects ensuring customer satisfaction and mentoring team members.
• Serve as Lead Business Consultant on implementation projects.

Skills

Client-facing skills

Interpersonal skills

Written communication

Oral communication

Project team collaboration

Troubleshooting installations

Education

Bachelor’s Degree in Finance

Bachelor’s Degree in Accounting

Bachelor’s Degree in Engineering

Bachelor’s Degree in Economics

Equivalent experience in IT

Tools

Openlink Endur

Job description

The Role:

The goal of the Principal Consultant is to complete successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group, and mentoring other team members.

Key Responsibilities:

• Successfully implements projects while ensuring customer satisfaction.
• Contributing to best practices of the group and mentoring other team members.
• Supports the Project Manager on engagements along with functional responsibilities, assists with SOW creation, project planning, etc.
• Serves as Lead Business Consultant on Implementation projects on one or more functional areas.
• Maintains full chargeability on one or more client accounts simultaneously.
• Authors Best Practice Document(s) in functional area.
• Identifies/pursues sales opportunities for additional consulting work at customer sites.
• Provides information to Managers, Professional Services Director, or Account Manager as appropriate.
• Provides industry and functional expertise and leadership in the discovery workshop in designing, configuring, testing, and production support of the Product solution for the client’s business needs.
• Serves as the client’s principal point of contact for consultation and expert advice.
• Is in close communication with the Project Manager regarding client questions and issues regarding the Product solution and configuration.
• Performs as the Lead Business Consultant in the workshop/requirements and design phase of the project.
• Serves as mentor and role model for all level Business Consultants in one or more functional areas of the Product solution.
• Works with Managers to enhance, publish, and train staff regarding implementation best practices in specific functional area of the Product solution.
• Presents the Product solution to both client executive and user-level audiences.
• Supports the Project Manager in obtaining client signoff of deliverables and milestones.
• Assumes hands-on project implementation duties in all phases of the Product implementation reporting to the project manager.
• Provides sales/presales support through estimation, document authoring for RFP/RFI responses, sales proposals, and hands-on demonstrations in specific functional area to meet the client’s desired business requirements.
• Supports the deliverables of the Technical Consultants by providing business and functional guidance, review, testing, and validation of scripted solutions (reports, plugins, and interfaces).
• Consults with ION Product Management to exchange information on the latest developments in the industry to improve the ION Products.
• Assists with services best practices.

Required Skills, Experience and Qualifications:

• Openlink Endur product experience in implementations per role profile.
• 5-10 years' experience in ETRM industry, systems implementation or similar project exposure and preferably experience in a consulting or similar role.
• Bachelor’s Degree in one of the following: Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience in a related field.
• Ability to work as part of a project team structure.
• Ability to work onsite at client locations.
• 8 to 10 years direct experience in designing, configuring, and troubleshooting installations in client environments.
• 8 to 10 years Industry/systems experience.
• Demonstrated expertise in more than one area of Product configuration and in one or more industry Product set.
• Strong client-facing skills.
• Good interpersonal skills.
• Good written and oral communication skills.

About us:

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.

ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.