Principal BPO Partnerships Manager

Anyline; New York (NY); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Unlimited PTO

Training and development budget

Class Pass membership

Regular team events

Job summary

Anyline is seeking a Principal BPO Partnerships Manager to lead the growth of global BPO partnerships. You will identify potential partners, establish impactful relationships, and work with internal teams to drive success. The ideal candidate will have over 4 years of experience in account or partner management in the BPO industry, with proven skills in negotiation and relationship-building. The role offers a hybrid work environment, attractive compensation, and training budgets for continuous growth.

Qualifications

• 4+ years of experience in partner management, channel management, account management or enterprise sales in the BPO industry.
• Experience in the customer contact center industry.
• Experience with enterprise software (SaaS) or cloud solutions.

Responsibilities

• Identify, qualify, and acquire new global BPO partners.
• Build and maintain strong C-level relationships.
• Develop business plans with partner portfolio to achieve revenue goals.

Skills

Partner management

Channel management

Account management

Enterprise sales

Relationship-building

Communication

Negotiation

Job description

YOUR MISSION

As our new Principal BPO Partnerships Manager (f/m/d)* your mission is to play a leading role in growing and developing a portfolio of global BPO partners in alignment with the company's overall business goals. This involves identifying and qualifying potential global BPO partners, establishing impactful partnerships with them, developing and executing growth plans, and delivering against revenue targets. In your role as a Partnerships Manager for BPOs you will work closely with the cross-functional teams, including sales, marketing, and technical experts, to deliver joint objectives. Parloa is revolutionizing the customer service industry and transforming the global portfolio landscape for BPOs with our innovative AI-driven platform.

IN THIS ROLE YOU WILL

• Identify, qualify, and acquire new global Business Process Outsourcing (BPO) partners.
• Build and maintain strong C-level relationships to drive revenue growth and customer retention.
• Develop business plans with your partner portfolio to achieve partner-driven revenue goals and secure new customers.
• Lead negotiations to establish partnership agreements that deliver mutual value and support long-term objectives. Structure agreements to optimize resource allocation, revenue sharing, and risk management.
• Own partner relationships end-to-end and coordinate effective communication channels with partners.
• Collaborate cross-functionally with internal teams (sales, marketing, product, etc.), to drive partner success.
• Plan and manage go-to-market initiatives with BPOs, incorporating both marketing and commercial enablement activities.

WHAT YOU BRING TO THE TABLE

• 4+ years of experience in partner management, channel management, account management or enterprise sales in the BPO industry.
• Experience in the customer contact center industry.
• Experience working with or for BPOs a plus.
• Experience with enterprise software (SaaS) or cloud solutions.
• Excellent relationship-building, communication, and negotiation skills.
• Proven track record of driving business growth and achieving results.

WHAT'S IN IT FOR YOU

• Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and collaborative company culture.
• Hybrid work environment (2 days a week in the office) - We love to build real connections and want to welcome everyone in the office on certain days.
• Attractive compensation package with equity, Unlimited PTO.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Class Pass membership.
• Regular team events (onsite and at the HQ in Germany), game nights, and other social activities.
• Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

Compensation

Salary Range: $180,000 USD - $250,000 USD

Equal Opportunity Statement

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.