Principal Associate, Process Risk Optimization - Enterprise Services Risk Operations (ESRO)

Capital One; Richmond (VA); On-site; USD 82,000 - 136,000; Full time

Job summary

Capital One in Richmond, VA seeks a Principal Associate on the PRO Team to identify and mitigate process-level risks across enterprise functions. You will partner with business teams, develop risk-based deliverables, and support cross-functional initiatives in a fast-paced environment.

The role emphasizes strong analytical thinking, stakeholder collaboration, and knowledge of risk management principles within financial services. On-site work with competitive benefits.

Qualifications

• At least 3 years of experience in risk management.
• At least 3 years of experience supporting, partnering, and interacting with business clients.
• Bachelor's degree or military experience preferred.
• Experience with information security or technology threats and risks.
• Ability to communicate with stakeholders at all levels of the organization.

Responsibilities

• Identify and develop risk mitigation solutions with business partners and PRO team.
• Research regulatory trends and internal process changes to anticipate risks.
• Educate stakeholders on applying risk management principles within frameworks.
• Support project delivery, drafting deliverables in a fast-paced environment across workstreams.
• Prioritize tasks, manage deadlines, and keep team members informed.
• Participate in risk and program management forums and drive continuous improvements.

Skills

Risk management

Stakeholder communication

Cross-functional collaboration

Analytical thinking

Regulatory awareness

Problem solving

Project coordination

Education

High School Diploma

Bachelor's Degree

Job description

The Enterprise Services Risk Operations (ESRO) organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector.

As a Principal Associate on the Process Risk Optimization (PRO) Team, you will be responsible for working with business partners and other PRO team members to proactively identify and develop risk mitigation solutions for Capital One. We are the first line of defense to help ensure our Company remains well-managed and strengthens its risk posture. Our team delivers strategic, value-added, and risk-based analysis to drive executive leadership decision-making.

In this position, you will play a key role in supporting process-based assessments to identify and evaluate risks across various Enterprise Services functional areas, such as enterprise product management, cyber, network connectivity, development, cloud operations, data management, resiliency, and third party functions. You will learn about Capital One’s internal operations as you develop subject matter expertise while collaborating with business partners to identify, assess, measure, monitor, control, and report process-level risks. As a Principal Associate, you will support stakeholder interactions, handling logistics and creating deliverables in a fast-paced environment, all while working across multiple teams to drive successful project outcomes.

In this role, you will:

• Support PRO in advising business partners on risk, building subject matter knowledge and critical thinking to contribute to process improvements and risk reductions for Enterprise Services lines of business
• Research novel trends in an ever-changing regulatory environment, as well as internal process changes, to improve existing risks and identify emerging risks
• Support the PRO team in educating stakeholders on how to apply risk management principles in accordance with Enterprise frameworks and standards
• Research new and emerging areas of risk and the dynamic regulatory environment to understand impacts on process areas
• Support project and program delivery, draft deliverables in fast paced environment, and work across multiple workstreams
• Prioritize simultaneous projects and assessments, manage task deadlines, keep project team members informed, and proactively escape issues
• Participate in risk and other management forums and contribute to continuous improvement of risk and program management practices
• Support internal initiatives to drive efficiency and process improvements within and across teams

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 3 years of experience in risk management
• At least 3 years of experience supporting, partnering, and interacting with business clients

Preferred Qualifications

• Bachelor's Degree or military experience
• At least 5 years of experience in project, program, or portfolio management
• At least 1 year of Financial Services industry experience
• Experience with analysis of information security or technology threats and risks
• Background in the financial services industry, including familiarity with regulatory practices; governance, risk, and compliance; information and network security, AWS cloud; machine learning and artificial intelligence; data management; third party and contingent workforce; incident response.
• Process development, documentation, or improvement experience
• Experience in controls development, controls management, and reporting activities
• Holds one or more of the following certifications: any security, technology, risk, project management, and/or audit certifications (e.g., CompTIA Security+, CompTIA Tech+, CompTIA Network+, CompTIA A+, CompTIA Project+, Systems Security Certified Practitioner (SSCP), Certified Associate in Project Management (CAPM), ISACA Certified in Risk and Information Systems Control (CRISC), ISACA IT Audit Fundamentals Certificate, technology vendor certifications (e.g., AWS, Microsoft, Google))
• Ability to communicate and consider stakeholder needs at all levels of the organization
• Ability to navigate a complex, dynamic organization and prioritize deliverables in an multi-national, expanding business environment
• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines
• Experience with analysis of information security or technology threats and risks
• Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver
• Ability to execute tasks in a prioritized manner and coordinate with cross-functional teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $131,300 - $149,800 for Prin Assoc, Cyber Risk & Analysis

New York, NY: $143,200 - $163,500 for Prin Assoc, Cyber Risk & Analysis

Richmond, VA: $119,400 - $136,200 for Prin Assoc, Cyber Risk & Analysis

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).