Principal Process Manager

Capital One; McLean (VA); On-site; USD 109,000 - 124,000; Full time

Job summary

Capital One is seeking a Principal Process Manager to lead end‑to‑end loan origination support, coordinating with Agency Finance Deal Teams and offshore partners. You will manage third‑party processes, vendor invoices, and data flows in Salesforce, ensuring compliance and efficient operations.

The role emphasizes standardization, automation, and AI/ML‑driven improvements, with oversight of risk, governance, and cross‑functional collaboration.

Qualifications

• Bachelor’s degree or military experience.
• At least 4 years of experience in Process, Program or Project Management.
• 5+ years of banking experience in loan administrative function (preferred).
• Advanced proficiency in Microsoft Office or Google Suite.
• Experience with AI LLMs and prompt engineering.
• Strong interpersonal and problem solving skills.
• Excellent business writing and verbal communication skills.
• Ability to work independently as well as collaboratively in a team.
• Advanced degree or certification.

Responsibilities

• Proactively manage the third‑party report process including bids, engagement, site memos, inspections, and tracking due dates.
• Manage cost accounting summaries, track vendor invoices, and ensure timely payment.
• Maintain loan system of record (Salesforce) to support Underwriting and Closing activities.
• Manage and deliver loan documents and data to Agencies.
• Ensure compliance with Bank and Agency regulations and guidelines.
• Support Compliance and Audit reviews with data requests and issue remediation.
• Identify processes for standardization, digitization, or automation and design future workflows.
• Lead projects from scoping through planning and tracking.
• Oversee offshore processes and navigate competing priorities.
• Support vendor management to meet Agency guidelines.
• Create, update, and maintain procedures and job aids.
• Provide updates to stakeholders and cover for supervisor absences.
• Manage end‑to‑end health of core processes (Maturity, Loan Boarding, Repairs, FEMA).
• Leverage predictive alerts to flag compliance risks and execute annual certifications.
• Reconcile reports across Salesforce and internal sheets with AI-assisted detection.
• Act as Data Steward for AM and collaborate with Tech for data readiness.
• Lead recurring data cleanups using AI/ML for data reconciliation.
• Own and optimize shared mailboxes with AI‑driven triaging and routing.
• Proactively manage expectations and provide updates to AM Leads and partners.
• Use Generative AI and prompt engineering to enhance design and productivity.

Skills

Microsoft Office

Google Suite

AI LLMs

Prompt engineering

Interpersonal skills

Problem solving

Communication skills

Independent & team work

Advanced degree or certification

Education

Bachelor's degree or military experience

Tools

Salesforce

Job description

Principal Process Manager

As a Principal Process Manager in the Centralized Team, you will be working with the Agency Finance Deal Teams and Centralized offshore teams to support loan Originations and related processes.

Responsibilities

• Proactively manage the third‑party report process including obtaining bids, engagement, drafting site inspection memos, scheduling site inspections, and tracking status and due dates.


• Manage cost accounting summaries, track vendor invoices, and ensure timely payment.


• Maintain loan system of record (Salesforce) to support Underwriting and Closing activities.


• Manage and deliver loan documents and data to Agencies.


• Execute tasks and responsibilities in compliance with Bank and Agency regulations and guidelines.


• Support Compliance and Audit reviews by fulfilling data requests, leading process walkthroughs, assisting with issue remediation, and designing new controls and documentation.


• Identify processes that are strong candidates for standardization, digitization, or automation, and assist in designing streamlined future‑state workflows.


• Lead projects from start to finish, including scoping, stakeholder coordination, planning, and tracking status.


• Support oversight of assigned offshore processes by building a strong understanding of their responsibilities and helping them navigate competing priorities.


• Support vendor management functions to ensure strict compliance with Agency guidelines.


• Create, update, and maintain procedures and job aids related to the Centralized Team’s functions.


• Provide key updates and reporting for various stakeholders, and step in during supervisor absences to maintain continuous workflow.


• Manage end‑to‑end health of core processes (Maturity, Loan Boarding, Repairs, FEMA monitoring).


• Ensure timely execution of annual/bi‑annual certifications; leverage predictive alerts to automate and flag compliance risks.


• Reconcile reports across Salesforce and internal sheets, utilizing AI‑assisted anomaly detection to catch data discrepancies early.


• Serve as primary Data Steward for AM; partner with Tech teams to establish data readiness for future AI and automation models.


• Lead recurring data cleanups (covenants, contacts, Risk Ratings in RealInsight) using AI/ML tools for automated data reconciliation.


• Own and optimize shared mailboxes using AI‑driven triaging, auto‑tagging, and intelligent routing.


• Proactively manage expectations and provide updates to AM Team Leads, Risk, and external partners in the absence of a supervisor.


• Leverage Generative AI and prompt engineering to enhance process design and productivity.

Basic Requirements

• Bachelor’s Degree or military experience.


• At least 4 years of experience in Process, Program or Project Management.

Preferred Requirements

• 5+ years of experience in Process, Program or Project Management.


• 5+ years of banking experience working in loan administrative function.


• Advanced proficiency in Microsoft Office or Google Suite.


• Experience with AI LLMs and prompt engineering.


• Possession of strong interpersonal and problem solving skills.


• Excellent business writing and verbal communication skills.


• Ability to work independently as well as collaboratively in a team environment.


• Advanced degree or certification.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary&Locations

• Charlotte, NC: $98,900 - $112,900 for Principal Process Manager


• McLean, VA: $108,900 - $124,300 for Principal Process Manager


• Plano, TX: $98,900 - $112,900 for Principal Process Manager


• Richmond, VA: $98,900 - $112,900 for Principal Process Manager


• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Compensation&Incentives

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).


• Incentives could be discretionary or non discretionary depending on the plan.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; NewYork City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Employer Information

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.