Principal Architect - Modern Work & Collaboration

Logicalis GmbH; Corona (CA); On-site; USD 150,000 - 172,000; Full time

Job summary

Logicalis seeks a lead Solution Architect to own enterprise collaboration initiatives, including Cisco CUCM, Webex Calling, and Webex Contact Center, with Microsoft 365 integration. This role drives go-to-market offerings and customer governance strategies across U.S. engagements.

You will guide pre-sales, engagements, and roadmaps, partner with Sales, and provide senior technical guidance to clients and internal teams. Travel up to 25–50% is expected.

Qualifications

• Bachelor’s degree required.
• 7+ years in pre-sales, consulting, or architectural roles focused on enterprise collaboration technologies.
• Deep experience with Cisco Collaboration platforms including CUCM, Webex Calling, Webex Contact Center, and collaboration devices.
• Working knowledge of Microsoft365 and Microsoft Teams integration.
• Certifications in Cisco Collaboration and Microsoft Teams preferred.

Responsibilities

• Serves as a senior technical seller and advisor for governance‑related customer engagements.
• Partners with Sales to shape deals, influence strategy, and articulate governance value in early‑stage conversations.
• Leads or supports executive‑level customer discussions, workshops, and roadmap conversations on data governance and information protection.
• Develops and evolves Cisco‑centric collaboration offerings including CUCM, Webex Calling, and Webex Contact Center.
• Provides technical enablement, architecture standards, sales materials, and training for collaboration offerings.
• Develops SOW templates and supports delivery teams to ensure successful service execution.

Skills

Pre-sales experience

Enterprise collaboration

Cisco Collaboration

Webex Calling

Webex Contact Center

Microsoft 365 integration

Governance/Info protection

Education

Bachelor’s Degree in a related field

Tools

Cisco CUCM

Webex Calling

Webex Contact Center

Microsoft 365

MS Teams integration

Job description

Job Summary

Performs as lead Solution Architect in developing Communications and Collaboration solutions and annuity based services. Creates go-to-market offerings and strategies for emerging technologies. Maintains solid understanding of communications infrastructure within data center, LAN and WAN. Provides general working knowledge that spans multiple service practices along with good overall technical knowledge. Handles pre-sales cycles, manages projects and timelines as well as provides industry leading consulting guidance to clients and sales teams throughout United States on various size Communications and Collaboration projects.

Sales Enablement & Customer Advisory

• Serves as a senior technical seller and advisor for governance‑related customer engagements.
• Partners with Sales to shape deals, influence strategy, and articulate governance value in early‑stage customer conversations.
• Enables Sales and Architects with clear, outcome‑focused governance narratives, positioning guidance, and use‑case‑driven storytelling.
• Leads or supports executive‑level customer discussions, workshops, and roadmap conversations related to data governance and information protection.
• Raises governance fluency across Solution and Field Architects, ensuring they can confidently sell—not just deliver—governance solutions.
• Provides architectural oversight and escalation in support of deal success and customer confidence.
• Ensures consistency across sales, delivery, and managed services teams while keeping customer‑facing messaging simple, practical, and commercial.

Customer Engagement

• Engages seamlessly with Sales and Delivery teams to support pursuit and transition of complex collaboration engagements.
• Acts as the technical authority for Cisco Collaboration‑led solutions, including enterprise calling, contact center, and device strategies.
• Provides oversight for multi‑practice engagement on large complex opportunities.
• Participates in consultative and transformational sales opportunities and executive‑level customer engagements.
• Provides input to account planning for strategic accounts and reviews collaboration architectures, pricing, and Statements of Work (SOWs).
• Prepares for and conducts proofs of concept (POC) and proofs of value (POV).

Solution & Offering Development

• Develops and evolves Cisco‑centric collaboration offerings including CUCM, Webex Calling, Webex Contact Center, and collaboration devices.
• Incorporates Microsoft365 into coexistence and hybrid collaboration strategies where appropriate.
• Aligns with OEM partners to support offering definition, lifecycle management, and roadmap alignment.
• Develops assessments, workshops, and consulting offerings for Modern Work & collaboration solutions.

Enablement

• Provides technical enablement, architecture standards, sales materials, and training for collaboration offerings.
• Enables Solution Architects and Business Solution Consultants to position Cisco Collaboration and Microsoft integration scenarios effectively.

Delivery Support

• Develops SOW templates and supports delivery teams to ensure successful service execution.
• Conducts assessments and workshops and feeds delivery lessons learned back into offering improvements.

Practice Leadership

• Maintains a culture of learning and tracks industry trends related to collaboration and hybrid work.
• Acts as an internal advisor influencing technical direction and practice strategy.

General

• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization’s values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Qualifications

• Bachelor’s Degree in a related field.
• 7+ years in pre‑sales, consulting, or architectural roles focused on enterprise collaboration technologies.
• Deep experience with Cisco Collaboration platforms including CUCM, Webex Calling, Webex Contact Center, and collaboration devices.
• Working knowledge of Microsoft365 and Microsoft Teams including integration and coexistence scenarios.
• Certifications: Cisco Collaboration certifications (CCNP or CCIE Collaboration preferred), Cisco Webex Calling or Webex Contact Center certifications, Microsoft Teams or Modern Work certifications preferred.
• Self‑led, naturally curious, constantly learning, ability to capture thoughts in writing, team player, ability to express technical opinion.
• Ability to travel 25‑50%.
• Ability to work in a fast‑paced environment where organizational skills are essential.
• Ability to explain complex technical issues in a way that non‑technical people will understand; ability to provide understanding of how proposed solution will solve client’s business needs, requirements, and problems.
• Ability to have business‑level conversations with IT technical customers and C‑level executives alike and assist them in deploying solutions to meet business requirements.
• Fluency in formulating and expressing thoughts and ideas.
• Outstanding oral, written, and technical/business communication skills.
• Strong technical and customer interaction skills.
• Ability to multi‑task and accommodate requests from multiple clients and from Logicalis pre‑sales, delivery and sales teams.

Physical Demands

• Constantly required to sit, talk, see, hear, and use hands and arms.
• Frequently required to stand, move about, climb steps or balance, and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 10 pounds.

Salary Compensation Range

$150,000 to $172,000 plus Bonus

Equal Opportunity Employer

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.