Principal Architect - Customer Experience & Solutions

TechDigital Group; Addison (TX); On-site; USD 130,000 - 160,000; Full time

Job summary

TechDigital Group is looking for a Principal Architect to shape the technological landscape in Addison, TX. This hybrid role involves designing innovative solutions that enhance user experience and improve operational efficiency. The ideal candidate will have 10-12 years of architectural experience, strong customer service skills, and expertise in leading cross-functional teams.

You will also drive continuous improvement in system performance and engage with external partners to leverage expertise, all while adhering to industry standards.

Qualifications

• Strong background in architectural design and implementation focusing on customer service.
• Expertise in integrating complex systems and technologies.
• Proven ability in leading cross-functional teams in a hybrid work environment.

Responsibilities

• Lead design and development of architectural solutions aligning with business goals.
• Oversee implementation of technology strategies for customer interactions.
• Develop and maintain architectural documentation supporting ongoing projects.

Skills

Customer Service

Architectural Design

Problem-Solving

Cross-Functional Team Leadership

Documentation

Education

Bachelor's degree in computer science, information technology, or a related field

Job description

TechDigital Group is looking for a Principal Architect to shape the technological landscape in Addison, TX. This hybrid role involves designing innovative solutions that enhance user experience and improve operational efficiency. The ideal candidate will have 10-12 years of architectural experience, strong customer service skills, and expertise in leading cross-functional teams.

You will also drive continuous improvement in system performance and engage with external partners to leverage expertise, all while adhering to industry standards.