Principal AI Workflow Engineer

bcbst; Chattanooga (TN); On-site; USD 150,000 - 210,000; Full time

Job summary

BCBST BlueCross BlueShield of Tennessee, Inc. is seeking a Principal AI Workflow Engineer to lead automation strategy and enterprise AI workflow modernization across clinical operations.

You will collaborate with medical, care management, and policy teams to design end-to-end AI pipelines, while ensuring HIPAA compliance and governance. Ideal candidates bring 4+ years in AI/LLM-based automation and 5+ years in workflow automation, with strong Python skills and experience integrating APIs and

Qualifications

• Bachelor’s degree in CS/Engineering; Master’s preferred.
• 5+ years in workflow automation or process redesign.
• 4+ years in AI, LLM agents, or intelligent automation.
• Experience with APIs, orchestration, integration patterns.
• Proficiency in Python and AI/ML libraries.
• Healthcare payer experience is a plus.
• Ability to lead enterprise automation initiatives.

Responsibilities

• Lead discovery sessions with business leaders to map processes and identify high-impact automation opportunities.
• Use structured interviews, system data, and workflow analysis to size opportunities and align on measurable outcomes.
• Translate business needs into actionable automation requirements.
• Architect end-to-end automated workflows across domains.
• Integrate with internal systems while following governance, privacy protections, and healthcare compliance requirements.
• Build reliable, scalable automation patterns and maintain change control documentation.
• Guide executives through automation strategy and prioritization; educate stakeholders.
• Communicate solutions to technical and non-technical audiences.
• Lead training, demos, and hands-on sessions to enable adoption.
• Champion responsible automation and readiness across teams.
• Create internal playbooks and frameworks for enterprise automation.
• Partner with security/compliance to align with payer industry requirements.
• Establish enterprise automation standards and guidance.
• Influence enterprise strategy by evaluating tools and platforms.
• Provide strategic insight based on cross-functional trends.

Skills

Generative AI

LLM integration

agent frameworks

APIs

orchestration

integration patterns

Python

AI/ML libraries

Education

Bachelor’s degree in CS/Engineering or related field

Master’s preferred

Job description

At BlueCross BlueShield of Tennessee, we’re building the foundation for an AI‑enabled future—one where our teams work smarter, our operations move faster, and our 3.4 million members experience a more responsive, reliable, and affordable healthcare journey. To help lead that transformation, we’re hiring a Principal AI Workflow Engineerto serve as a senior technical and strategic leader driving enterprise‑wide AI workflow modernization.

Empowered to lead this work across clinical operations, you’ll report directly to our SVP & Chief Medical Officer and partner closely with care management, pharmacy and utilization management teams, as well as accreditation and medical policy teams to influence automation strategy, elevate operational efficiency, improve member clinical support, and imagine what’s possible beyond today’s tooling. You won’t just be designing AI pipelines—you’ll shape how AI comes to life across the organization.

To do that, you’ll need:

• Experience with Generative AI, LLM integration, or agent frameworks

• Understanding of APIs, orchestration, and integration patterns

• Proficiency in Python and associated AI / ML libraries and frameworks

• Willingness to understand care management and utilization management platforms and supports

• To abide by HIPAA guidelines

Our ideal candidates will also bring experience in healthcare (other payers, hospital systems, health tech companies) and/or supporting clinical teams.

If you’re inspired by our mission– peace of mind through better health – and ready for a role where your technical leadership directly influences AI strategy and innovation, we’d love to hear from you.

Job Responsibilities

Enterprise Process Discovery & Opportunity Assessment

• Lead discovery sessions with business leaders and SMEs to map current processes, uncover inefficiencies, andidentifyhighimpactautomation opportunities.

• Use structured interviews, system data, and workflow analysis tosizeopportunities andalign onmeasurable outcomes.

• Translate business needs into clear, actionable automation requirements.

Automation Workflow Design & Enablement

• Architect and developendtoendautomated workflows that streamline operations across multiple business domains.

• Integrate with internal systems and external platforms while following governance, privacy protections, and healthcare compliance requirements.

• Build solutions that balance reliability, scalability, andusability—favoring practical automation patterns overhighly complexAI architectures.

• Maintain documentation, operational guidance, andchangecontrolprocesses for all deployed workflows.

Business Partnership, Communication & Stakeholder Education

• Serve as a trusted advisor to functional and executiveor divisionleaders, guiding them through automation strategy, prioritization, and value definition.

• Communicate solutions in accessible language thatsupportsinformeddecisionmakingacross technical and nontechnical audiences.

• Lead training, demos, andhandsonsessions to enable adoption, build confidence, and ensurelongtermownership by business teams.

Change Leadership & Adoption Management

• Champion a culture of responsible automation by addressing concerns, building trust, and shaping readiness across teams.

• Create and promote internal playbooks, best practices, and frameworks that support consistent automation development across the enterprise.

• Partner with operational, compliance, and security teams to ensure solutions meetpayerindustryrequirements and align to enterprise guardrails.

Governance, Standards &Influence

• Establish enterprise automation standards, design patterns, and guidance to ensure consistent quality and responsible use.

• Influence enterprise strategy by evaluating tools, platforms, and capabilities needed to sustainlongtermautomation growth.

• Providestrategic insighttoleadership based oncrossfunctionaltrends, recurring challenges, and emerging opportunities.

Job Qualifications

Education

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field;Master’spreferred.

Experience

• 5+ years of experience in workflow automation, process redesign, business systemsintegration,software engineering, or equivalent skills and experience.

• 4+yearshands-on experience with AI, LLM-based agents, workflow orchestration, or intelligent automation. Experience with healthcare payers is a plus.

• Demonstrated ability to lead automation or digital transformation initiatives in a complex or regulated environment.

• Proventrack recordpartnering with business executives and drivingenterpriselevelchange.

• Understanding ofAPIs, orchestration, and integration patterns.

• Experience with Generative AI, LLM integration, or agent frameworks

Skills/Certifications

• Broad automation and workflow engineering experience (e.g., APIs,lowcodetools, orchestration, integration patterns).
• Strong processthinking mindset with the ability to redesign workflows end-to-end.
• Exceptional communication, facilitation, and storytelling skills — able to bridge business and technical perspectives.
• Strength in stakeholder management, negotiation, and driving alignment across teams.
• Comfort with AIenabledtools and LLMpowered assistants.
• Experience crafting training, enablement, and operational readiness programs for large, distributed user bases.
• Strong to advancedproficiencyin Python and associated AI / ML libraries and frameworks.

Number of Openings Available

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

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