Principal Account Manager Outdoor Lighting & Attachments

National Grid; Northborough (MA); Hybrid; USD 151,000 - 177,000; Full time

Job summary

National Grid in Massachusetts is seeking a Principal Account Manager for the Outdoor Lighting & Attachments program, in a hybrid role across MA office locations. You will lead cross-functional programs with stakeholders, focusing on performance, customer experience, and operational efficiency.

The successful candidate will manage priorities, drive process improvements, and partner with jurisdictions, operations, and engineering to deliver measurable results while upholding company values and

Qualifications

• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• At least 15 years of experience in program, account, project, or operational management.
• Strong communication, stakeholder management, and negotiation skills.
• Proven analytical and problem-solving abilities.
• Experience managing competing priorities and driving results in a complex environment.
• Advanced proficiency in Microsoft Excel, Word, PowerPoint, databases, and reporting tools.
• A collaborative mindset with the ability to influence across functions.

Responsibilities

• Coordinate Outdoor Lighting and Attachments activities with Jurisdictions, Operations, Customer Service, Regulatory, Pricing, Distribution Design, Engineering Standards and IS.
• Continuously assess daily tasks with the understanding that system and process issues may arise that require immediate attention and resolution.
• Manage Outdoor Lighting and Attachments performance management reporting.
• Identify, design and implement enhancements to existing policies, processes and systems to improve efficiency and performance related to all aspects of Outdoor Lighting and Attachments initiatives.
• Effectively communicate program, policy and processes while providing daily support to internal and external stakeholder groups.
• Participate and/or represent Outdoor Lighting and Attachments initiatives on project teams working on various corporate initiatives to improve efficiency and customer service.

Skills

Stakeholder management

Communication

Negotiation

Analytical thinking

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Engineering or related field

Tools

CSS

STORMS

GIS

Smartsheet

Job description

About us

National Grid is hiring a Principal Account Manager for our Massachusetts Outdoor Lighting & Attachments department in to work as a hybrid role at any of our Massachusetts office locations.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

Lead and support Outdoor Lighting & Attachments initiatives by partnering with internal and external stakeholders to improve program performance, customer experience, and operational efficiency. Through effective communication, collaboration, and problem-solving, you'll drive enhancements to processes, systems, and policies while ensuring stakeholder needs are met and exceeded wherever possible.

Key Accountabilities

• Coordinate Outdoor Lighting and Attachments related activities with Jurisdictions, Operations, Customer Service, Regulatory, Pricing, Distribution Design, Engineering Standards and IS.
• Continuously assess daily tasks with the understanding that system and process issues may arise that require immediate attention and resolution.
• Manage Outdoor Lighting and Attachments performance management reporting.
• Identify, design and implement enhancements to existing policies, processes and systems to improve efficiency and performance related to all aspects of Outdoor Lighting and Attachments initiatives.
• Effectively communicate program, policy and processes while providing daily support to internal and external stakeholder groups. This communication should be two-way to allow for the constant improvement of all Outdoor Lighting and Attachments initiatives.
• Participate and/or represent Outdoor Lighting and Attachments initiatives.on project teams working on various corporate initiatives to improve efficiency and customer service.

Qualifications

Required:

• A bachelor's degree in Business, Marketing, Engineering, or a related field.
• At least 15 years of experience in program, account, project, or operational management.
• Strong communication, stakeholder management, and negotiation skills.
• Proven analytical and problem-solving abilities.
• Experience managing competing priorities and driving results in a complex environment.
• Advanced proficiency in Microsoft Excel, Word, PowerPoint, databases, and reporting tools.
• A collaborative mindset with the ability to influence across functions.

Preferred:

• Knowledge of CSS, STORMS, GIS, and Smartsheet.
• Experience resolving complex customer issues.

More Information

Why National Grid?

• Take ownership of a critical program that connects customers, communities, and infrastructure across Massachusetts.
• Build relationships with a diverse range of stakeholders, from municipalities and customers to operational and technical teams.
• Lead meaningful improvements that streamline processes, strengthen performance, and enhance customer outcomes.
• Influence how Outdoor Lighting & Attachments services are delivered across the business.
• Enjoy a highly visible role with opportunities to lead projects, solve complex challenges, and drive lasting impact.
• Be part of a collaborative organization focused on continuous improvement, innovation, and serving our communities safely and reliably.

Salary

$151,000 - $177,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

#LI-BP1